From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I HATE HATE HATE the new interface. It has been "streamlined" to the point of disfunctionality. I can't find the things I need or figure out how to execute things I used to on the old interface. Doesn't help that none of the written help/support reflects the new system. Your renew screen don't show the costs or what I'm renewing, and I keep getting"timed" out of my websites while I'm working on them and logging in through wordpress doesn't work (it's like theyve never heard of me) so I have to log back into bluehost, then go to edit site... Every interaction lately has been irritating and required chat assistance which only partially helpful because they half $#*! everything- need help with three DNS records? They might get you set up with one after an hour. I'm not sure even they know how to use the site.
Having problems getting emails to the right accounts. Working that now. Other service hosts that I have used didn't have this problem.
I am so annoyed right now. I cannot do anything on my account because there is a stupid chat window that opened up on its own. I asked (in the chat that I was forced to do) for it to be closed. It was not. THere is no way to close the chat box or even move it out of the way.
This new lay out is confusing and has glitches things are hard to find
The customer service agent i spoke with was sarcastic and rude. He could not solve my issue and said there was nothing Bluehost could do. Terrible terrible company basically holding my domain hostage so you can make $20 off me when I'm forded to renew it instead of transferring it.
The platform itself works fine, but getting into the platform and keeping it online is maddening. Logins are flawed. Cache has to be cleared every other day. Support is great, but you'd need a lot less of it if there weren't so many issues to navigate. The authentication doesn't work half the time, and I have to refresh constantly in order to save changes and preview pages. The options available are fantastic for the money, compared to WordPress.com anyway, but ugh, the technical issues are almost not worth it.
Has issues with DNS to the point we had to move DNS to another provider. Now our server went down and has been down for 24 hours after Virtual File System errors.
Hard to navigate... lot's of problems with email servers
It is very confusing at first but once you get use to the site and how to negative I really enjoy using bluehost.
The recent price changes and all the grief i want through
This is totally nonsense user interface with lots of bugs
I cannot tell you how many times I've tried to update my address and account password. I can log in using my current password. I have my verification PIN. But as soon as I try to update my address, you tell me my password is invalid. And if I try to update my password, you still say my current password is invalid. How is that possible since I was able to LOG IN? It has done this for MONTHS. So no, not a great experience.
I have been having MAJOR issues with Bluehost for the past 2 - 3 months! I still cannot properly access my cPanel to manage email accounts and its a CONSTANT STRUGGLE!
Can't update credit card online or with telephone agent
The second factor is inefficient. Better use an APP like Google Authenticator. The new interface is not very intuitive for advanced users. Not all of us use WordPress.
Horrible new backend, i miss the old one which was the main reason i signed up. My emails have not been working and i had multiple issues lately with varios services. I will soon switch to another provider
The customer service has gotten more poor and inept every year I've been with you.
I really don't want to have a PIN. I now did and I'll forget this probably which will cause an issue in the future.
Since the update of the site, there are many issues and it isn't easier to navigate the site.
After I clicked cPanel Email, I got to the email fine, but I couldn't get back to main site. Very frustrating. Also, didn't know if signing out from cPanel page was same as signing out of Blue Host account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members