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BluehostReviews 21,468

3.0

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


bluehost.com
Founded in 2003
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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
96
shipping
34
returns
54
This company does not typically respond to reviews
Arizona
1 review
0 helpful votes
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Rating Bluehost
December 28, 2023

It's generally favorable, but for one thing. Last year I accidentally signed up for WordPress, thinking that I was instead signing up to extend my time at Bluehost for the next three years, but only for the services I had at that time. I never used WordPress and I won't. My website is very basic, efficiently laid out, and noncommercial. I make no money off of it, so I cannot afford the expense of WordPress. I know that I won't win any beauty awards for my website, but it seems to work for me as is. Thanks.

Date of experience: December 28, 2023
California
2 reviews
1 helpful vote
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Rev
December 28, 2023

Associate was knowledgeable, professional and experienced.

Date of experience: December 28, 2023
Colorado
1 review
0 helpful votes
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I don't think any billing should take place without an email preceding the bill.

Date of experience: December 28, 2023
Spain
1 review
0 helpful votes
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Every week I have to write to technical service because the platform does not work, it is out of service, I cannot access any tags. It's been working very poorly lately.

Date of experience: December 28, 2023
Alabama
1 review
0 helpful votes
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It is very difficult for a non-professional person...
January 3, 2024
Updated review

It is very difficult for a non-professional person to navigate your home page to get to wordpress so that i can post a simple old lady blog.

Date of experience: December 27, 2023

It is me that is the problem, not bluehost!
September 8, 2022
Previous review

It is me that is the problem, not bluehost! I am a technological idiot. I thought I could just sign up, pay my money and start blogging. It appears that i need an MIT graduate to put their hand on mine to get me through this.

Date of experience: August 9, 2022
Australia
1 review
0 helpful votes
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Operator was not helpfull at all
January 3, 2024

I requested that she help me with the PHP update (Please note the version I requested is already very old, but Blue Host is even behind). Instead of finding a solution, she just refused it. Her behaviour was rude

Date of experience: December 27, 2023
New Mexico
1 review
0 helpful votes
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Good. I'm happy.
December 27, 2023

Good. I just had a question about a new website. All questions answered. Very satisfied.

Date of experience: December 27, 2023
Louisiana
1 review
0 helpful votes
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Great customer support experience
December 27, 2023

Great tech support experience. Knowledgeable, friendly, helpful, and my issue was quickly solved.

Date of experience: December 27, 2023
GB
1 review
0 helpful votes
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Been with them for a long time
January 3, 2024

Hosting expired because of an unclear email. I lost all access to email for 10 days. The solution was to provide me a backup for me to restore myself. I'll work it out, but i don't have time right now.

Date of experience: December 27, 2023
New Mexico
1 review
0 helpful votes
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Too many pop ups that are selling stuff, not able to quickly get to work

Date of experience: December 27, 2023
California
1 review
0 helpful votes
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I was attempting to work on my site in a staging area. The changes are showing up on my live site and I cannot access the staging site now

Date of experience: December 27, 2023
Florida
1 review
0 helpful votes
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Very Helpful
December 27, 2023

The technician was very helpful and I was able to resolve the issue quickly.

Date of experience: December 27, 2023
Mexico
1 review
0 helpful votes
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Horrible customer service, agents have no idea what they are doing. Huge extra charges for things I never ordered or wanted. Takes forever to transfer a domain to a different registrar and there is ZERO information about the transfer that is already finished somewhere else but the domain still appears as active on bluehost for two more weeks. Instead of real support, I am receiving threathening emails about loosing everything or more charges and nobody know what I am supposed to do about it.

Date of experience: December 27, 2023
Spain
1 review
0 helpful votes
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VERY disapointed by your huge price increase after 3 years!
You are clearly not willing to keep your clients and loyalty is not important for you.

Date of experience: December 27, 2023
Indiana
1 review
0 helpful votes
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Bluehost is one of the worst hosting platforms I ahve encountered.
I paid for two domains $300 each and I ended cancelling both.
I feel cheated.

Date of experience: December 27, 2023
GB
1 review
0 helpful votes
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Chaos your end
January 3, 2024

Chaos your end - totally confusing advice being given

Date of experience: December 27, 2023
Ohio
1 review
0 helpful votes
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Not as easy as I was led to believe, nor as economical

Date of experience: December 27, 2023
California
1 review
0 helpful votes
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Bluehost Blues
January 3, 2024

Bluehost is hard to understand. It seems like other companies in the mix are trying to hawk products such as Site Lock. I have had issues with my site being down DNS settings changing without my intervention and email failing. I think these issues were resolved after I brought them to their attention.
I did design my site before moving to Bluehost. That being said I am not a professional web designer. I just used what I had available and did what I could. My web life did become more complicated after moving.

Date of experience: December 27, 2023
Minnesota
1 review
0 helpful votes
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Nice on, I truly enjoy all the navigation's. Thanks.

Date of experience: December 27, 2023
Canada
1 review
0 helpful votes
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Effective help
December 27, 2023

I had an issue with my website and the help was effective and the person whom I talked to very nice

Date of experience: December 27, 2023