From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
This place is a joke and customer service is not super helpful.
Your payment update screen doesn't seem to work with safari web browser in private mode!
On Dec 16 a number of my DNS settings were screwed up by bluehost which has caused substantial issues with my clients, who are now threatening to sue me and bluehost.
Not at all what I expected from an industry leader. User interface is kludgy. Changes and support take far too long.
Some things don't appear except in Incognito, and I can't update details even with my correct password because it won't accept the password as correct.
I am trying to renew my account and this has become very frustrating and confusing. I just want to renew! I had auto renew, but my credit card changed and the account could not renew with the old credit card number.
I've liked Bluehost since switching a couple years ago. And with the recent UI updates, the interface is much easier to use, just in the website listing page itself. I'm glad I switched from GoDaddy.
Really bad experience. Nothing goes smoothly. I fond another website host at a great price.
The site is difficult to use. Wordpress is supposed to be free. I can't seem to delete anything. The pages are confusing. I have two bluehost accounts and I'm being charged for both and its impossible to get through the helpline.
Your new interactive platform significantly limits my ability to use the account and you are now hitting me with marketing and promotions when all I want is the service I've paid for. You are starting to look like that absurd platform Godaddy, which is who I left to come here. If you continue downgrading your services whilst trying to upsell, I can easily find a replacement. Please stop this absurd and useless marketing.
The new admin panel lacks options and makes it difficult to add and manage domains
The website builder is very hard to use and not intuitive. I don't like the design at all.
I think the price increase and reduction to service on my plan was unfair and should have at least lasted until the end of my already paid for term I am actively looking for another provider
I don't like the pin requirement and the chat pop-up that took over the screen. You didn't use to have this.
I am extremely happy with Bluehost. It is very easy to create and host my web pages and set up my emails. On the rare occasions when I needed tech support, they were right there with the answer.
Have been without email since yesterday and have had no resolution.
It's always confusing to find my way. Just complicated.
Email is still not working. SMTP server not responding consistently. So, yeah, my rating will get better if I can get my email back on.
I have managed to delete my main website by accident and have no way of getting it back
Having lots of trouble understanding but am getting through it.
I have been with Bluehost since my first website back in 2005. Since then I have had 5 websites in total and Bluehost has been my sole choice of hosting service. However, pricing continues to climb each year with each renewal. I have changed to another reputable hosting company who managed to bring my cost down by half! I had no choice but to switch after all these years.
Thank you for helping achieve my dreams and wishes!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members