From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Chat agents take too long and don't know what's happening
Interface too cluttered. You should be able to go directly to the control panel.
It's not possible to change the primary domain from the cPanel or from anywhere, and this is frustrating since I wanted to remove my previous domain and add a new one.
When I first purchased my hosting plan on Bluehost, it took 1 month for your customer support service to resolved an issue I had with my website. As a result I experienced almost 1 month of downtime on my website, resulting in loosing way too many money.
Website keeps going offline and the only support offered my plan is chat, which is often not helpful.
I'm not sure what happened with Billing, but that almost gave me a heart attack. I'm glad my card had expired so that I wasn't charged all those fees. I don't know why they were added on, but it was resolved.
So far so good. Haven't experienced any success (yet)
Access to menus are scattered over multiple screens. Help documents are depicting outdated screens.
The new menu is a little confusing and a little slow to navigate.
I keep getting a popup to Create a PIN. Problem is that I have tried it several times and each time it says ' Sorry, some error, try again later". It's annoying either fix it or get rid of it.
Requiring a unique 6 digit pin is wildly inconvenient and insecure. I never use this for anything and have to store it somewhere where it might be compromised. Two factor is much better and should be available as an option.
My service was cancelled and my website made inactive that relates to me denial of service.
The help tabs are not matching up with the possible update on the site. Cant edit the DNS for emailing
Overall, very happy with hosting, but have needed to use support twice to get my website accessible
Just tried finding what my renewals would cost - been searching for 5 minutes and still have not found the price except for in the email warning. The Bluehost site has NEVER been intuitive and could really use some cleaning up
I have had A LOT OF ISSUES in 2023 and now in 2024 with my sites going down with INTERNAL SERVER ERROR messages. This is not the norm for Bluehost and I am very disappointed.
Took away secure two-factor authentication for website admin login. Also taking away unlimited storage when I've had it over a decade.
Reliability, availability and customer service response time is excellent.
Our website and webshop was down for 2 weeks due to Bluehost and no compensation has been offered.
It's hard to find things I know I ought to be able to do.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members