From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Cannot get anyone to help on the chat option. How can I contact Support?
Access and service has been spotty and inconsistent.
I have not been liking the service for the past year. I have been with the company for years and it appears there have been organizational changes and I am not happy with them.
My site has been doing down a lot and I have not been able to get into my portal without calling customer service. I have many domains with Bluehost and I do not like not being able to login when I need to.
Seems Bluehost is made for only WordPress websites.
If you are planning to deploy node/angular/php/reactjs
No one supports you at all because there is no expertise.
Also, please don't purchase a 6-month / 1-year package because you will not get any money back if support is not good.
Below are problems I faced recently
1. Centos7 does not support node18
2. I purchased a managed service hosting plan but
The team doesn't know about server configuration,
They just provided me with centos7
3. Support is very weak.
4. There is no proper channel for communication.
5. you can not escalate any issue with hire management.
I like the new format and your techs answered all my questions allowing me to change my pages.
Confusing and I'm feeling a little lost. More and more keeps adding on to my cost and I'm frustrated
Ease of navigation is a touch tricky, customer support has been great
2FA should have an option to "remember this device and bypass MFA next time" (first star off)
First page has promotion and I have to click another small link to get where I want - the big link is to upsell (second start off)
Just learning. Excited about all you have to offer for free.
Generally good but not finding things very intuitive in regards to the website building and linking emails to my domain - having difficulty with that and had to reach out for assistance multiple times
The servers are generally fast. I'm having problems with DNS setup. The site runs on a temporary domain. It also works on non-temporary domains. But the installation does not complete. I think it's been over 72 hours. The WordPress sites I installed from Softcolous do not appear in the hosting accounts. Apart from that, Bluehost looks good right now in terms of price and performance
Since July 2022, I continuously have problems with my sites going down and it always ends up being a problem with hosting. Sometimes the agents on the phone help, but sometimes the agents make it worse.
The support chat was quite slow and has some queue
It has been one full month since migration of my three (3) websites began. Numerous requests for support have been submitted through Chat, In writing and by phone. The vast majority of these requests have been frustrating and unsuccessful. I have also experienced "Mysterious" disappearances of databases, security ID's and websites.
Continued upsells make the Bluehost experience downright tedious and at times frustrating. Less-knowledgeable users get bamboozled into things they do not need.
BlueHost was my go to hosting service for myself and my customers, but lately support is non-existent, and the products don't work, i.e. Waiting nearly a month for a WordPress install.
Bluehost has been changing and I dont like it, blocked my use of weebly, which is the whole reason I signed up in the first place. Now charging me twice for the same domain calling it hosting costs for each domain? Now I have to call bluehost AGAIN and spend 2 hrs of my time trying to figure out why.
Most disappointing. Nothing appears to work. No help forthcoming. Cannot manage my emails. Webmail does not recognise one or more email passwords. It does not recognise our registered email.
Everything has always worked so well here, never a problem :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members