From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Support is unresponsive - when my site was ready and reviewed and sent changes and only half were completed. I sent the uncomplete ones back twice, first time no response and second time I was told by my Account Manager to log in and request a change. I am disappointed the changes I sent were not and still are not complete after emails and phone calls with Ryan.
This site sucks! It has been nothing but a HUGE pain for hosting and WordPress is a JOKE. Use something else
My experience has, sadly, been awful. After not being able to install Wordpress for a second site (this problem was escalated 3 times), I gave up and requested that my plan go back to the basic plan. I just upgraded and renewed service in November 2023, paying over $300, so I could add the second site. This person then mistakenly, deleted my entire hosting account causing me to lose my primary website, thus totally crashing my business. Then I was told that I could only get my website back if I bought a new hosting plan. (Even though I had just paid for a 3 year renewal). I had no choice and bought it. Now, I have been waiting a week for my primary website to be restored. I hate leaving bad reviews, but this has truly truly been just an awful experience.
I love Bluehost and how easy they make it to create additional sites, manage, and integrate. The only challenge I have ever had was easily reaching tech support. That said, Bluehost has been efficient in updating their outgoing message regarding any major platform issues.
The old way to assign domain names with outside registrars was much better and allowed for much more flexibility. I wish it was still an option.
This new layout is confusing and it now says I have zero billing history?
Stop trying to sell me something with a full page ad when I log into my account.
I am trying to set up my website and it's not easy like the Wordpress website. Maybe I am just not familiar
Hard to navigate website creation tools. Not intuitive.
My plan was unlimited for years and suddenly the pay structure changed. I had lots of websites, email accounts, databases, and files uploaded and had to either pay an unreasonable amount of money or switch providers. I opted to switch providers. It seems Bluehost does not value its loyal customers. The "offer" that was presented had a short window of opportunity as well as it wasn't a viable option for someone who has been building websites on the platform since 2008. Also since things were converted my billing history has been wiped.
Great hosting site! I would choose it again if I had the choice!
I have no wordpress experience and only code custom HTML and this is an easy, quick way to give a client a website.
The site keeps changing, and it keeps getting harder to do simple management chores (but much easier to sign up for unwanted services). I want to do a simple, temporary redirect of a new domain. Once it was easy. Today I have spent over one hour trying to find the magic page. I am sure that once I am there, it will again seem easy. But the net effect to me is that you have cost me more than one hour of my precious time.
I log in to take of things and first thing I need to do is dismiss upsell ads. I do not need popups, I want to take care of my site. If I want to add features then put them as a banner of the hosting or put a click here somewhere that I might notice it but do not block the work I have to get done. I pay you so I can get work done, Not so I waste time with ads to pay you more.
My experience as a novice user has been enjoyable.
Quite frankly Bluehost is ramping up its push - that is forcing you to spend more on hosting. It's not appreciated definitely makes me look around at your competition.
The webpage was erased, then you were asking me to pay in order to take malware out of some files. But all of the situation is suspicious.
Email is failing as we are being called spam. Sucks.
I have enjoyed the ease of access and the possibility of creating 3 distinct websites with the current plan I am using.
Someone logged in to my account, stole my information. Your website is not secure
Bad service! I am unable to login to my website! The help centre couldnt able to assist me!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members