BluehostReviews 21,468

It's challenging but I will figure it out. Optimistic

I was notified I was coming up on renewals. When I called, I told the agent I had not yet used my domain, and wanted to only renew the minimum-also I wanted to cancel the automatic changes. I got a not my SSL needed help, so I called again to find I had been given the wrong information. The second agent was extraordinarily helpful, informative and patient. We chose to just upgrade one while I work on actually having content. Then I will turn on the others. I see that the automatic renewals still show as being active. I certainly hope this is not the case.

My experience with your shared platform was HORRID, your customer service reps hung up on me twice in a critical time, and the 3rd rep I got was unhelpful to say the least.

I cannot stand the appalling level of service I am receiving these days from BlueHost. I cannot contact you by email support. Phoning you all the time from a different country than the USA is impractical and when I do, it takes at east 10 minutes to get past your annoying robots and into a waiting queue that takes at least another 40 minutes until I finally get to talk to a human being. Sometimes I get cut off during that process by your system and have to start over. And on your chat feature spending 1.5 to 2 hours of my precious time each time I have one or two questions that could literally be answered in 5 to 10 minutes, if I d I didn't have to repeat them over and over to your kind representatives, who sadly don't seem to want to read them the first time around and keep on asking me the same questions over and over, is frustrating as hell. So no, your service used to be really good, friendly, fast and efficient. That was 3 years ago. But no more. Which is why I'm leaving BlueHost for good and switching to NameHero. At least they presently offer the type of service level that BlueHost used to.

Would have scored higher but, I plan to upgrade soon and am not sure whether 4 or 5 star will match your performance.

Bluehost used to feel like a neighborhood business that one would look forward to using its services. Now it feels like just another faceless IT company populated by indifferent call centers and self help menus that only serve to distance the company from the user.

Over 75% of the time when I need to edit my website I have to contact customer service because there is some sort of issue and I cannot access website builder or there is some sort of bug. It rarely gets fixed in a timely manner. It is extremely frustrating and I am very close to moving my business elsewhere.

Not the best themes with standard subscription. Additional themes purchased, but all links that I got on email do not take me to the theme purchased. It's not appearing on my WordPress portal. Honestly, just really terrible navigation thus far.

Advertising spam at every turn despite having already paid for the service. Lots of trick services that seem to be available but then turn out to be hidden behind paywalls. Unclear and difficult to use interface.