From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
The chat help was slow, and the site hangs all the time
I find the process to access the correct pages, not always logical and clear
Just took 1 hour and 10 minutes to renew via chat. I dread this every year; I need to switch services.
The only problem is that you keep increasing prices and that i cant reduce my product to a lower one which fits my budget
Learning curve is a bit slow…my iPad screen doesn't match the examples on the help screens.
After more than 10 years of using your services and repeated times of incompetent customer service that most of the times didn't know what to do, I finally decided to cancel my business relationship with Bluehost. The final decission was based on the lack of importance you give to serious issues, having to contact 6 times for help and just reading your agents telling "it will be prioritized" but for 3 days my site was down thanks to other incompetent agent who broke it. No thanks, there are really good services out there to have to deal with this again.
Thank you for the service. I need to learn more. I need more traffic.
Overall experience with BH is good. But I had one major issue: Early this year I had problems logging in on my account. I contacted support many times. First they asked me to try another browser which I did. But after a short time the same problem occurred: I sometimes needed 20 or 30 attempts to log in. Often it did not work at all and I had to try during another time of the day. Support insisted the problem was with the network provider but from Vodafone all was fine. For BH all was fine, for Vodafone as well, and I was left on my own. Already decided to change the hosting provider. The one time I was finally lucky to log in, I decided to disable double verification for log in. Just to try. Since then the log in works fine with ALL browsers, just as before.
After your website redesign it took months to have simple things working again (like login) nothing has been easy and I'm moving to a different provider.
Still not being helped on my issues on the websites. Removing the unwanted parts and getting the domain name i want.
Love bluehost, but not crazy about the constant updates of your front page and your forced offers.
Going well, but some real hassles getting an SSL to point to the right place, and not much luck with the support team there.
Bluehost is reliable, and friendly and makes running your website simple an easy, even for the inexperienced.
Customer support has been dismal. Login often takes several tries at the authenticate button often does not respond when entering password.
Perfect but there are more you can do for blue host customer
Very Good and Online Chat support is most important aspect in blue host
I had to chat for several Tech Support, most of the time call center that responseded seem difficultly getting me patch to the right Tech Suypport. For a week the issues I was facing still an issue; because I they said to go here and there, and later they are the one you who can update what I needed. I recommended to my friends, I hope didn't make the mistakes of recommending you (Bluehost).
Have had constant issues with my website not working or I cannot access it to update/modify it. Once my hosting is up I'll be moving to a different host.
I hope to recover my previous blog posts otherwise this rating will change
I don't like Bluehost as much since you outsourced your support but thankfully, I don't need the support much anymore.
A bit cluttered and difficult to look for information.
Need more explanation on the technical terms.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members