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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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This new platform is awful compared to the previous one. Less intuitive and so many clicks and scrolls needed just to get the cPanel.
I had issues with my website and Kavya was very patient and able to help me sort out the issues. She was very helpful and patient.
Support is very difficult sometimes. Contact is easy, getting issues solved can be impossible.
Very very bad services, support, and also your support team do not know. And this is the last time that I have chosen Bluehost.
You support is awful. I have been misinformed at many stages and if the agent feels I am going to leave them negative feedback they don't issue the feedback survey to keep their ratings high. Very unimpressed as it used to be really good
Getting pop-ups ads on every login. Too hard to actually navigate to the cpanel which is the thing you actually want to do here
There is no 2 factor authentication providing for account
The access to cPanel Email continues not to work. I select the option but the continue button doesn't seem to enable
Tools are user-friendly. Now I use it without issues
You seem to have dropped several of my login passwords.
You let all my websites get get hacked, your solution was to pay a outside company $200 to remove the virus form 86 websites, the cost was $17,200. I was paying your company for hosting and backing up my sites, it appears your company backed up my sites on the same server (that was Stupid)...I took all websites and moved them to another company, they removed all the viruses and they worked fine. They charged 90% cheaper then your cost. Blue almost ruined my company and never apologized or cared about the cost...
I am trying to run a business but my emails are not working. I am waiting for bluehost to address the problem. This is not the first time that I have encountered a problem with my emails hosted by bluehost albeit with a different domain. Informing me that the issue may take 24-72 hours for resolution is not acceptable. You are very quick to take payment but very slow to address problems.
1. Unreliable Performance:
Bluehost's unreliability has been a constant source of frustration. Frequent server downtimes and slow website loading times have adversely affected my online presence. The inconsistent performance has not only hindered the user experience but also jeopardized the reliability of my website.
2. Operational Challenges:
Navigating through Bluehost's interface has proven to be a cumbersome task. The control panel is not user-friendly, making simple tasks feel unnecessarily complicated. The lack of intuitive design and clear instructions has made it challenging to manage and customize my website effectively. This operational difficulty has significantly impeded my ability to make timely updates and modifications.
3. Poor Value for Money:
Considering the difficulties I've faced, the value for money offered by Bluehost is far from satisfactory. The high subscription fees do not align with the quality of service provided. In comparison to other hosting providers, Bluehost falls short in terms of both performance and customer satisfaction, making it an unjustifiable investment.
Conclusion:
In conclusion, my experience with Bluehost has been marred by instability, operational challenges, and a lack of value for money. As a user, I am disheartened by the inadequacies of their service and would caution others to explore alternative hosting options that offer a more reliable and user-friendly experience.
Everything is very easily handled and for the most part everything is user friendly and simple to understand
Trouble with the correct spelling of my domain name. Had to sort it out.
Technical support doesn't fix issues so quick and even till now didn't solve it.
Support isn't as good as it used to be. Still waiting on an update on an issue from 2 weeks ago that was meant to be resolved in 24-48 hours
I thought I were getting a complete package with everything included, but now it seems like I need to complement the website with additional features that weren't initially provided, and I have to continue purchasing them.
I have tried every day since 23 Dec to get assistance to no avail
It took from October 23,2023 until FEbraury 14,2023 to transfer my website even when all people were aboard for the migration. Support members often contradicted each other and had no tolerance or knowledge of anything more than they had been told. My absolutely worst experience with a web host in all my years of building websites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members