On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have tried to cancel my email and you are still billing me
Your service stinks and you make it impossible to transfer a domain out. This is very frustrating that your system can't get it right and support isn't helping after 5 chats in.
Easy to use and quick response when you reach out for technical assistance.
Renewal pricing is incorrect. https://www.bluehost.com/pricing clearly indicates Choice Plus renews at $8.99/month. That was not the case when Bluehost sent a renewal reminder indicating a renewal price of $19.99/mo. In addition, there is no clear method to downgrade to a lower plan. Will be migrating to another hosting service, plus notifying the U.S. Department of Justice of the posted incorrect renewal pricing.
Our website is down and you haven't been able to fix it.
Our email has been a mess -
Your customer service stinks.
I have been a customer for over 10 years. Never had an issue. Then I got hacked. I contacted Bluehost and explained what happened and the escalated the issue and sauid I would hear back in a couple days. Since then, I've had nothing but issues. My domains don't renew and my website is currently down. I've spent hours on the phone with customer service. I've spent hours chatting with customer service and nothing has been resolved. They always say the same thing. "I will escalate this issue and someone will be in touch."
Every time I open my bluehost web hosting portal on my Mac mini with a 24' screen the chat box opens immediately and blocks access to the personal account profile box in upper right of screen. Can you please correct this! Frustrating not to be able to have access to my personal profile.
Long time member. Generally, satisfied. Good customer service.
Excessive clicks for login. The immediate ding sound is also annoying.
My website is a blank page and the Wordpress doesn't update.
This is now USELESS. I HAVE HAD TO WEBSITES BUT THE LAST TWO HAVE not BEEN USER FRIENDLY. Wt HECK...
One star for a couple reasons: (1) you make me click through a page trying to get me to upgrade every time I log in instead of letting my go straight to Control Panel (where I'm trying to go) (2) you keep showing me pop-up surveys even though I've clicked "not interested' multiple times. Try to focus on the customer - not on your marketing needs.
I can no longer find my old invoices and the hosting is horribly slow!
MY sites are hacked and your customer service ignores us and many others. We are moving all our sites off Blue host
More than time site has 500 internal error due to automatic change caused by server on.htaccess file
Good but not very user friendly. Needs some tutorials
Multiple and pervasive problems with the hosting of my page. Unreliable hosting and publishing. Very disappointed with this service
Trouble when adding new section to home page. Appears on side of site builder display, then when I click to edit the new section disappears from the layout. VERY FRUSTRATING!
I find this platform to be more torture than help. I've never found an online space to be so difficult to access and navigate.
Hard to unsubscribe from auto renewal. Even if selected in account settings have to manually contact Bluehost as you are charged anyway.
Customer service is terrible all my domains are constantly being attacked and my email doesn't work for almost a month. I have called mutiple times and am told in 2 hours it will be back and running. Never is
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members