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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Good reliable hosting and excellent customer service.
Still trying to work out how to set up website, getting there slowly
Very good performance and features for a very reasonable price.
Customer support consistently fails to listen to what the problem is - they tend to assume they know what the problem is and so fail to assist.
Support takes forever to connect with and forever to resolve.
VERY difficult to get a hold of support and once I do get connected it takes at least an hour + to resolve anything, and many times it still isn't resolved.
Updates that take too long may cause system problems, and the older versions may not be as useful.
You are ALWAYS trying to trick us into paying more AND even started charging me automatically for a domain I NEVER ordered. I'm a busy person but am trying to watch your tricks as much as I can.
My email doesn't work and you said you were going to fix it and it still doesn't work.
I'm trying to renew my web hosting here instead of transferring to another servic which would be cheaper and should be easy to transfer my site to another hosting service but I do figure that I should at leasst give things a chance here before doing somethin drastic
We are customers since long time. Times ago support was much efficient and quickly, today in case of problems time flow... moreover the stability of platform is not as strong and stable as before, sometime email unstable, and so on.
1. I'm back in your site today because my site didn't work last night. Your site didn't work last night either.
2. I had to use the chat support three times to update my DNS records. It still is not fixed: ProSocialWorkers.com still doesn't work. Try it yourself!
3. I asked that last agent to send me the text of the prior contacts with your support chats. I was told I would be sent via email the chats from all three summaries. I never received any of them.
4. I mistook the need to update my DNS records with updating my domain and paid over $100. I contacted support chat the same day to cancel and request a refund. I was told I would get a full refund. I've only received a partial refund.
5. There is more, but this is all I'm going to discuss today. Does my opinion count? Will you follow up with me or contact me at all?
My experience as a developer has been sub-par since Newfold purchased Bluehost. The logins and passwords in my computer keychain no longer work, and my clients can no longer access their accounts without calling Bluehost. And they don't have pins set up so they can't talk to anyone for help. Nice system! Just one of the many issues I've encountered since Newfold took over.
Please don't ask me for feedback when I'm still logging in. Stop with the surveys, I hate them!
Hard to use, terrible visuals with audio files and customer support is the worst I have ever encountered.
Trying to log in is a nightmare, as well as using you for a website. It never fails; you always tell me my log-in info is incorrect, so I have to create a new password EVERY TIME.
For the most part, it's pretty easy to set everything up and maintain. However, my site goes offline for about 15-30 minutes each week and I can't figure out why. When I ask customer service, they don't know either.
I was on chat help yesterday and a few things happened. First - I was told I had to wait 8 minutes and then when I was multi-tasking, the chat did not ding when they were there so I did not know that they were there and it timed out. This happened twice.
Then, when we finally resolved the issue - I just checked and the issue is still there... so I"m going back to chat.
I've been a customer since 2009. My online store was built in Zen Cart. Your move to WordPress only has caused me a lot of challenges. I'm lost in how I should be using your services now.
I bought before the professional assistance, but it did not work properly for me.
Gave me a great start and very user friendly experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members