On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
2 major outages in the last 2 months.
You break my website and change my config files. Customer Support sucks and lies.
No way to contact you via email or phone. Cannot claim for a refund due to the constant damage you do to my brand, reputation, and missed new businesses.
Im just a beginner and am finding it very simple and easy to learn and pick up = thanks
The new system has endless tech issues that not even tech support can resolve or know the cause of the issue. I'm counting the days until I can change hosts since a refund (asked for due to these ongoing issues) was not offered and I had just renewed for 3 years. For the record, I loved Bluehost prior to the update that took place at the end of October 2023.
Chat reps prefer to read basic scripts, ask already answered questions, and argue when they do not have necessary knowledge. EVERY interaction is 5 times longer than necessary.
Email server performance very poor and unreliable. Constant certificate errors.
Added my new payment informaiton, but don't understand how they took payment "before" adding my new payment info?
I HATE BLUEHOST SO MUCH! They keep changing stuff and it breaks my site something like twice a year. Plus, I want to log in, and you cannot even see the bluehost cpanel using Safari, so I have to switch to Chrome. Finally, the mod_security keeps changing, so my site has 409 errors whenever bluehost changes it. COMPLETELY dissatisfied.
Terrible customer service. It shouldn't take SEVERAL DAYS to restore a website and to have them restore a shell of the website was ridiculous. Website is still broken and now I have to create A NEW WEBSITE CAUSE THE BACKUP IS BROKEN
The renewal for domains name each year keeps getting higher and higher
I haven't been able to figure out how to tie domain names to sites without contacting customer support to do it for me. Needs to be more user friendly
Helpful tech support, but I wish I was better technically at it myself.
I've been a loyal customer for over 10 years but recently they've been really going downhill and left me stranded. They recently ended their partnership with Weebly for website development, but in the process deleted several of my websites so all my previous work is gone, and I don't have a business website anymore. I contacted customer support and informed them of the affected sites. They responded that they couldn't find the requisite files, and blamed Weebly and myself. When I reminded them that I did everything through their site, the rep became unresponsive and ended the chat. I guess they say they want your feedback unless they know it's going to be bad, because I wasn't able to leave feedback as usual because the rep bypassed the review procedure.
Even the reviews on this site are skewed to the positive. I got an email requesting that I leave a feedback if it were going to be positive. But when I indicated that I would leave a negative feedback, I was directed to their website for a chat, instead of this site where I could leave the appropriate review.
I've been with Bluehost for almost 15 years. It has been a great experience, great customer service and best of all good uptime.
STOP trying to sell me an online store every time I log in. It doesn't apply to my business.
Poor customer service. I have mail issue which can't able resolve. Cutomer service team are very rude. If i ask specific they keep on saying same answer.
Working with you guys since Oct has been a test of everything I teach. To say a "total nightmare" would be a huge understatement! The techs have been GREAT but I am signing on AGAIN to chat for the TENTH time in 4 weeks because my site is down AGAIN!
We switched to Bluehost because they had a service to build websites and have a chat service to help with issues. The service has been incredibly frustrating to deal with and often problems go unresolved.
My email (*******@gehmanlaw.com) gives bounce backs when I send a message and I can't find any technical support on this site
My site was transferred in and given a temp domain, then domain was changed to the real one, but the temp one keeps trying to come back and won't go away.
Back end is very slow, much slower then I expected. Constantly upsold on domain protection services, asking me once ever month or so is one thing, asking me every time I login is another.
Four stars because there is always room for improvement
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members