On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Portal is Ok, below average. What makes Bluehost very powerful is knowing that there's 24/7 live support if anything is wonderful and 5 stars.
Although I had some hard time logging in, everything else works fine, thank you.
Poor quality products, inexperienced tech support, most often not able to help or resolve
Unable to add add-on domain. New site layout sucks for advanced users.
The changes made to the Bluehost portal are more confusing and cumbersome. I do understand that change is inevitable, but please think of your clients and their ease of use with your changes.
My site has gone down pretty much every day since I started using Bluehost. Most of the time it is on the backend, but it has gone down for hours at a time. Your support people give me very confusing and conflicting information about it. But it also goes down on the front end. I have Jetpack that keeps track of it and it shows me that it goes down a LOT.
I can only access my email through cPanel--it won't let me log in through android phone or browser. I spent quite a while with chat assistance yesterday: they "noted" the issue and told me to try later. It still doesn't work and now I'll need to waste more of my time trying to resolve a problem that should have already been taken care of.
I am frustrated with the new backend User Interface, I know the aim was the simplify, but I find the functions so hard to find. Please find a way to bring back all the options (like advanced menu section)
My website quit working, and was only displaying lines of code. I tried multiple times to fix it and have now wiped the whole thing to start over. If the new website doesn't work I will have wasted a lot of money and be forced to take my website elsewhere.
I have not been able to access my webmail for 3 months.
I've been unable to deploy a react static app for multiple days
S-******* - just esalated because of this ticket and all of the past times I keep calling and saying I am begging for help and get none.
Easy to use. No ad pop-up for distraction is very nice.
The people that are supposed to help 2 of the 3 were terrible.
This has been difficult to start a website, and it could just be my lack of experience with websites, but it has just been confusing trying to figure it all out.
The rep is good, just the task of trying to log in of late is a pain
Changes and updates are done on the bluehost account without any prior notice. And some times the support is not technically pro to answer our questions.
Good performance and Perfect support.
Customer service is crap. Not sure how you're one of the top service providers when it's difficult to get help
The first thing on your website which I already pay for is an advertisement. Get rid of advertisement on your website used to service your customers.
I'm still trying to make it work better; it keeps freezing up on me
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members