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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Spent hours on chat for help which took forever for a rep to come online. Once they came online went over the problem and was told things were fixed need to wait and it will be back up. So waited waited and went to go and seytup my site but nothing was fixed. I don't like wasting my time and I need this fixed.
Though I've been paying for hosting the last several years, a majority of the time the website is hosted with a different company. The data is on another server. I need to move my google workspace, and remove my hosting from bluehost, because we have a customized website not using any of the features offered on bluehost. I would keep my google workspace with bluehost, if they were willing to let me continue without usage of the hosting services.
I have been without an active and working account for almost three months and that is too much time to be without an account and the ability to work on my sites.
I have several sites in my account, not one site, I was promised several times and still I am without an account and no sites.
It is not clear to me why I am paying you if you have not taken care of my problems as you promised me over and over again
I am tired of getting this message about how I need to specify my domain for my SSL Certificate. It has been for months
OMG - The support is absolutely the worst I have experienced. I can't add any users to my account and I have been told to wait for 24 hours (completely made up reason) and now the person I am talking to doesn't even respond! This is terrible
Stop bombarding us with spam so we take note of your blaring add to pay more for privacy at the every login. Not cool.
Team helping me, but since the upgrade which was sold to me by the sales team as a 'easy upgrade, with zero downtime' - and which took a week++ to get my websites back online and access my emails, i am still having issues. Higher team now helping and wonderful, but have lost so much time and work. Sales team should be fired!
I need help and the tech did not help me. All my domain emails hosted on Bluehost are down. If it is not fixed I will have to move all my domains.
Website is confusing to use - not intuitive at all. It takes so long to get help via chat.
Renewal process much better this time and was quick and easy without any PayPal issues because I paid manually with my business debit card. Able to renew in the end so, all is well.
This is my first time going into my account. So I have no idea.
I am still struggling to have any help with the subscription set up which I had paid for but did not get the "expert help" I thought I was paying for.
I had a terrible experience trying to cancel my membership/subscription today. Instead of answering my questions and helping me to cancel my memberships/subscriptions, the agent instead kept asking me all kinds of questions and didn't direct me properly. Also, there is no direct link to help you cancel.
The support team was successfully fix the issues with my Builder platform for editing the website!
Overall the process of moving domains seems straight forward.
Bonjour, je ne peux plus me connecter avec les paramètres que j'ai fixés. Je dois maintenant utilisé un login ID inconnu.
Aussi, l'accès au courriel n'Est pas convivial.
Svp rendre mon expérience de navigation plus facile.
My website is often broken and I'm unable to resolve or get help. In the process of transferring to another host and even that is difficult
Support agent was very polite and knowledgeable. Support agent resolved issue with one phone call. Agent took extra care to not only stay on the line to make sure my issue was completely resolved but he also too extra care to first, make sure he understood my issue and understood the details such as spelling of the domain name and password.
I've only had my site for a few months and this is the second time I've had to contact customer support because the site is done because of some issue I didn't myself cause, and seems to be a Bluehost issue.
Very poor support Service. Will be moving to another host shortly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members