On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It now takes like 20 clicks to find the control panel that used to be the default view.
I can't add anything at all to my site or update it in anyway without it throwing my whole site off. The color, text, images and everything start to overlap each other. It's pathetic and it's unprofessional.
Good interface and easy to use for hosting and email
Too many small fees that add up that are all on different renewal cycles. After initial purchase, renewal for product prices, especially for hosting, become outrageous.
Great difficulty getting help with a big problem on my professional email service. I've called 4 times this week and even though I was assured that it was fixed, the problem persists.
The customer service is terrible; that's the only word I can think of. The domain privacy link hasn't worked since I signed up. Every time I call, and I have called numerous times, I get a different answer from each person. Even when I ask for a manager. After signing up with you, I was told that is a huge problem and that's why people switch to another company, which is what I plan to do, soon.
Configuration of multiple domains is complicated.
Upgrades of PHP resulted in broken websites multiple times.
Wordpress integration is difficult.
There are too many configuration windows/pages to simply administrate a webpage.
Someone has created content under my domain and put it to live. I am urgently trying to get help but nobody seems able to assist me
No s epuede acceder faclmente al panel de control de mi hosting
Site is getting more user unfriendly. Logon takes longer and I'm always given the same upsale page every time I login.
Every time I need assistance, it always means 45 minutos of my day.
The representatives seam always to be with 3 ou 4 issues at the same moment.
Last issue (no outgoing emails and website down due to some server issues you're experiencing) I was told 4 to 5 hours to get fixed and its been 4 days with no feedback or solution...and over 2h of my life trying to chat efficiently with you representatives (This issue is still on!)
Unable to remove items when renewing. Unable to access chat on all browsers on pc. Only managed to access it on iPad.
Good service, does what it says in the tin for a reasonable price
Already 3th time that all our files on the servers are zipped to.gz file rendering them useless. Very hard to get this solved.
Not really easy to figure out how to update credit card.
I always have to go to customer support for various reasons (website malfunctions, SSL turning off, website not secure, URL changes, professional mailbox not working, long delays while talking to customer service through the chat box, etc.) I spent most of my time fixing these problems, rather than working on my website.
I have tried to update some information 5/6 times after being told it has been done we still have the same issue
WORST SERVICES SOMEONE GOT INTO MY ACCOUNT AND BOUGHT SO MANY DOMAINS I DONT RECOMMEND SERVER ALWAYS GO DOWN
Customer support is naive at solving issues. My website is always vulnerable due to your inability to activate 2FA. I regret registering with you. But I will soon my self out of here
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.