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BluehostReviews 21,468

2.7

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From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
97
shipping
35
returns
55
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Louisiana
1 review
0 helpful votes
Follow Stuart F.
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It now takes like 20 clicks to find the control panel that used to be the default view.

Date of experience: March 4, 2024
New York
1 review
0 helpful votes
Follow KAREEM R.
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I can't add anything at all to my site or update it in anyway without it throwing my whole site off. The color, text, images and everything start to overlap each other. It's pathetic and it's unprofessional.

Date of experience: March 4, 2024
Delaware
1 review
0 helpful votes
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Good interface and easy to use for hosting and email

Date of experience: March 4, 2024
Missouri
1 review
0 helpful votes
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Too many small fees that add up that are all on different renewal cycles. After initial purchase, renewal for product prices, especially for hosting, become outrageous.

Date of experience: March 4, 2024
District of Columbia
1 review
0 helpful votes
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Great difficulty getting help with a big problem on my professional email service. I've called 4 times this week and even though I was assured that it was fixed, the problem persists.

Date of experience: March 4, 2024
California
1 review
0 helpful votes
Follow sharmayne B.
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The customer service is terrible; that's the only word I can think of. The domain privacy link hasn't worked since I signed up. Every time I call, and I have called numerous times, I get a different answer from each person. Even when I ask for a manager. After signing up with you, I was told that is a huge problem and that's why people switch to another company, which is what I plan to do, soon.

Date of experience: March 4, 2024
California
1 review
0 helpful votes
Follow Rex R.
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Configuration of multiple domains is complicated.
Upgrades of PHP resulted in broken websites multiple times.
Wordpress integration is difficult.
There are too many configuration windows/pages to simply administrate a webpage.

Date of experience: March 4, 2024
AE
1 review
0 helpful votes
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Someone has created content under my domain and put it to live. I am urgently trying to get help but nobody seems able to assist me

Date of experience: March 4, 2024
Mexico
1 review
0 helpful votes
Follow Vyomesh V.
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No s epuede acceder faclmente al panel de control de mi hosting

Date of experience: March 4, 2024
Bangladesh
1 review
0 helpful votes
Follow Clementine S.
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Your root access often gets hacked and u don't provide service on that or help on that

Date of experience: March 4, 2024
GB
1 review
0 helpful votes
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Site is getting more user unfriendly. Logon takes longer and I'm always given the same upsale page every time I login.

Date of experience: March 4, 2024
Portugal
1 review
0 helpful votes
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Every time I need assistance, it always means 45 minutos of my day.
The representatives seam always to be with 3 ou 4 issues at the same moment.
Last issue (no outgoing emails and website down due to some server issues you're experiencing) I was told 4 to 5 hours to get fixed and its been 4 days with no feedback or solution...and over 2h of my life trying to chat efficiently with you representatives (This issue is still on!)

Date of experience: March 4, 2024
GB
1 review
0 helpful votes
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Unable to remove items when renewing. Unable to access chat on all browsers on pc. Only managed to access it on iPad.

Date of experience: March 4, 2024
GB
2 reviews
0 helpful votes
Follow Mark N.
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Good service, does what it says in the tin for a reasonable price

Date of experience: March 4, 2024
Belgium
1 review
0 helpful votes
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Already 3th time that all our files on the servers are zipped to.gz file rendering them useless. Very hard to get this solved.

Date of experience: March 4, 2024
Arizona
1 review
0 helpful votes
Follow Katrina A.
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Not really easy to figure out how to update credit card.

Date of experience: March 4, 2024
Switzerland
2 reviews
0 helpful votes
Follow Alonzo O.
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I always have to go to customer support for various reasons (website malfunctions, SSL turning off, website not secure, URL changes, professional mailbox not working, long delays while talking to customer service through the chat box, etc.) I spent most of my time fixing these problems, rather than working on my website.

Date of experience: March 4, 2024
GB
1 review
0 helpful votes
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I have tried to update some information 5/6 times after being told it has been done we still have the same issue

Date of experience: March 4, 2024
Pakistan
1 review
0 helpful votes
Follow wahab L.
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WORST SERVICES SOMEONE GOT INTO MY ACCOUNT AND BOUGHT SO MANY DOMAINS I DONT RECOMMEND SERVER ALWAYS GO DOWN

Date of experience: March 4, 2024
Nigeria
1 review
0 helpful votes
Follow Bege W.
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Customer support is naive at solving issues. My website is always vulnerable due to your inability to activate 2FA. I regret registering with you. But I will soon my self out of here

Date of experience: March 4, 2024