On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's doing the job well, I just wish I could get to my email quicker.
Dear Team,
I hope this email finds you well.
I wanted to provide some feedback on the interface we've been using. While it's aesthetically pleasing, I've found it to be slightly complicated, particularly when it comes to assigning custom names to folders. Additionally, I've encountered difficulty in assigning these folders to specific domains, and even if it's possible, the process seems overly complex.
I believe improving the usability of the interface in these areas could greatly enhance our efficiency and user experience. I'd appreciate it if we could explore potential solutions or improvements together.
Thank you for your attention to this matter.
Best regards,
Ok so far, however do no like being coerced into buying ad on stuff
Your prices keep getting higher every year, it's downright offensive. Considering switching hosting service and domains to a more affordable company that honors their customers.
I have been locked out of my roundcube and hope to find a solution through the bluehost site as that is where I discovered it. I find bluehost difficult to sign into.
It's different from the original, and I find in some cases it takes an extra step or two to get where I want (such as to the file manager), but overall it's easier to look at and navigate.
I've always been able to login with my email address. Today all of a sudden I'm being forced to use a username, that I had to request for. Then the verification code doesn't arrive in SMS and instead is sent via a phone call. I generally don't answer phone calls from unknown numbers, so it took a couple of attempts.
We are no longer using this domain name, we have chosen a different one, and I have looked everywhere to cancel the free email trial so that it will not automatically renew, and there is no option to cancel it and stop it from auto renewing, even though I cancelled auto renew on everything else. Sure enough I just got an email saying it will auto-renew.
Email DMARC settings is proving to be a real pain. I have followed the same process as with other hosting companies only to find Bluehost not passing authentication.
Great support. They solved our problems, so far. There are still one ticket to be solved.
I have serious issues that I reported in the survey I received by email. You better pay attention to these issues, otherwise you will start to loose serious number of custoemrs.
Terrible customer support. My website looks like crap. I had it just the way I wanted and now you've messed it up with your add-ins. How do I fix it? How do I get in touch with you?
Havent been able to get in my site, support told me the would send my concern on and email me and i havent heard anything in a month
Navigating and learning the system has been difficult.
Message us is covering the setting I want to change and no X to exit it
Very difficult to move domains to/from bluehost. Constantly being "sold" add-on features I don't need. Website management interface is sloppy. Nothing is intuitive.
I'm having some challenges on the learning curve for creating a new website. I'm looking at the training materials, and am contacting customer support, so I'm confident I will resolve my issues. Thanks.
I was on a chat for a solid half hour for help with my accounts that I have paid thousands of dollars for over many many years and received nothing but nonsense from your associate. A person should be able to request or make a phone call and talk to a human without going through a thousand prompts and the person on the chat should be able to request a call to the person they are assisting and when I tell the agent I want a new person or a supervisor I should be guided that way! NO HELP WAS RECEIVED in 30 minutes time for thousands of dollars $#*! YOU I may be leaving Bluehost after today - is that the goal?
It would be better if I wasn't constantly asked to purchase a hosting plan after I have already purchased one. Stop wasting my time with your pop ups to purchase something I already have.
I was shocked to see that I have to pay for the dedicated IP address I've had for multiple years. And yes I need to have one. It was part of the Pro Package when I signed up 8 years ago.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members