Bluedolphin has a rating of 1.3 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bluedolphin most frequently mention customer service, magazine subscription, and credit card problems. Bluedolphin ranks 214th among Magazines sites.
I have had over 6 subscriptions (Time, Wired, etc) thru Bluedolphin, both directly and via Groupon. All for a 1-year term. All auto renew at a higher price - but you can go to Bluedolphin.com, log in, and cancel subscriptions and renewals at any time. The only time I ever interacted with their customer service is when I forgot to cancel an auto-renewal; I emailed them and they canceled it, reversing the charge on my credit card. I have absolutely nothing bad to say about Bluedolphin! They provide exactly what they say, and if you actually read their policies, it's easy to manage your subscriptions and renewals.
Purchased magazine subscription thru Groupon ( 3 magazines for 12 issues each) I only received 1 magazine. After months waiting I contacted customer service many times and still no response. This entire thing is a SCAM. I cancelled all 3 magazines thru website, but it better not Auto- renew and charge my credit card or I will go to the BBB
Purchased magazine subscription thru Groupon ( 3 magazines for 12 issues each) I only received 1 magazine. After months waiting I contacted customer service many times and still no response. This entire thing is a SCAM. I cancelled all 3 magazines thru website, but it better not Auto- renew and charge my credit card or I will go to the BBB
Tip for consumers:
Totally scams people
Website is set up to allow you to easily cancel subscription so that you will not be charged a renewal. The catch is that this actually cancels your entire subscription and you are also put any money spent on Groupon. It is annoying to go out of my way to post bad reviews of the service over a few bucks, but it is the principal of the matter. The no -transparent setup of the website makes for a terrible customer experience.
Tip for consumers:
Don’t waste your time or money.
Poor customer service. I bought a 6-month subscription to a magazine but only received two copies. I contacted customer service, who was very difficult to work with and never got back to me in a timely manner. After about 6 weeks of correspondence via email, they said my subscription was expired. I was offered a voucher code for a complimentary magazine subscription from them... however, the magazine I had previously subscribed to was not an option on the list.
I ordered discount magazine subscription through ADP/LifeMart at work. Didn't notice the auto-renewal in the fine print at the bottom of page off the screen. They will auto-renew your subscriptions at an exorbitant rate. They are a Visa merchant so the charges will go through even if you change your card number.
Have fun trying to get these cleared off your credit card account. Better yet, don't do business with these scam artists, you'll regret it.
Tip for consumers:
Run away! Get your magazine subscriptions directly with the magazines you're interested in.
Products used:
Multiple magazine subscriptions.
Absolutely awful. I ordered an annual magazine subscription back in December. We never received a single copy.
If I could rate less than 1 star, I would. I ordered a magazine for a Christmas present. Now, in late May, it still has not been received. They took my $$$ and offered excuse after excuse: MAD Magazine changed publishers, they changed printers, they only publish quarterly and u missed the previous quarter, etc... Don't even bother to give them ur information.
Tip for consumers:
Only if u like to give away money for nothin'
Ordered and never received. Off groupon coupon. I knew better, but gave them the benefit of doubt, but no!
Tip for consumers:
Don't do it.
Ordered two magazines with the $2 each offer. Never received any magazines. Luckily I canceled before auto-renewal, but the $4 I paid is not refundable. Now I have to make sure that they dont go ahead and charge me the renewal fee anyway.
Nice scam they got going, huh? Get a few $$$ from people for a deal on magazines and then give zero magazines and keep the $$$. Oh well, live and learn!
Tip for consumers:
Beware! You probably arent going to get any magazines before they charge renewal fee (if ever).
I purchased a magazine subscription deal through Groupon. It turns out they use Blue Dolphin magazines as a third party to "fulfill" the subscriptions. I was charged for the subscription the day I signed up and issued a redemption code which didn't work. I contacted Blue Dolphin several times about the faulty code, as instructed by Groupon, without success. After a week of failure, it took publicly complaining about the issue on Groupon's social media to get them involved. Groupon declined my request for a refund. I eventually got a new redemption code from them which appeared to work. Yet its now been 13 weeks since I was charged for my subscription and I've never received it. Groupon keeps referring me back to Blue Dolphin, and Blue Dolphin won't respond to me or just tries to stall. Yet they have no problem spamming me with frequent junk emails trying to get me to buy more magazines. SMH. I know it's not a lot of money, but I've opened a dispute case with my credit card company on principle - I think Blue Dolphin is either in over their heads and can't fulfill their contractual obligation, or they actually count on profiting from people just writing off the money they spent for a product they won't receive.
Tip for consumers:
It would have been helpful to know that Groupon subcontracts its magazines through Blue Dolphin. If I had seen the other Blue Dolphin reviews I could have known not to bother. A "deal" isn't a deal if you never get what you paid for.
I ordered a subscription for my son for Christmas 2020. Put the order in early November. I contacted them in January and then again in March both times they told me that it takes a while for the publisher to get the magazines out. Here I am, nine months later with no magazines. While the subscription fee was minimal, I have nothing to show for it. Easier to let them keep a few bucks and never do business with them again than to aggravate myself trying to work with their customer support. What a scam they have going!
Tip for consumers:
Avoid at all costs.
I have had over 6 subscriptions (Time, Wired, etc) thru Bluedolphin, both directly and via Groupon. All for a 1-year term. All auto renew at a higher price - but you can go to Bluedolphin.com, log in, and cancel subscriptions and renewals at any time. The only time I ever interacted with their customer service is when I forgot to cancel an auto-renewal; I emailed them and they canceled it, reversing the charge on my credit card. I have absolutely nothing bad to say about Bluedolphin! They provide exactly what they say, and if you actually read their policies, it's easy to manage your subscriptions and renewals.
I purchased three magazines off Groupon for a discounted rate. I created an online account through bludolphin like suggested. I didn't realize I was up for auto renewal until they took it out of the bank. The magazines were really nice I just didn't read them much so I was planning to cancel. I canceled online and sent them an email. They refunded my full amount since it was within one week.
They are not scammers just read people before you sign up for something. They were easy instructions. This isn't a bad company and they did solve my Problem easily
I ordered 4 magazine subscriptions for Christmas gifts in November 2020. We immediately received 6 issues of Golf Digest (going back to the summer of 2020) so I'm not sure if our subscription will end early. We have only received 1 issue of Backpacker Magazine and have received NO issues of Seattle Met. I've contact customer service 3 times, but only get an automated reply that they are looking into it, but I did get a renewal notice for Seattle Met.
Stay away from this site! It's truly hit or miss if you'll receive your order and there is ZERO customer support.
Tip for consumers:
STAY AWAY! ZERO CUSTOMER SUPPORT.
I have been ordering magazines through Blue Dolphin for about 4-5 years now. I have never had an issues. Yes, they do automatic renewals, but they send you a warning email. As long as you read your emails, and cancel the subscription, all is good. Once I missed the email, but it was NO PROBLEM to cancel it - it was all online and easy. Once you order (and pay) for one mag subscription, they will send you offers for mags at the best prices I have found (but it's for a limited amount of mags, decent choices but limited). I think the people giving bad reviews do not read their emails. I have not had to deal with customer service as it is all online - easy! Not the most modern site, but who cares... it's cheap. And yes, this is a legit site, a legit review and thanks Blue Dolphin for providing affordable mag subscriptions!
They promise delivery and then don't deliver... customer service says they're sorry. But the truth is they seem powerless to make things happen. Just an extremely frustrating experience dealing with this "company"
Tip for consumers:
If the customer support cared
I would not have cancelled anything if either of my inquiries were responded to in a timely manner.
There was a 5 year old girl waiting for these issues and when your company was non responsive I decided it must not be a legitimate company, because what company that is in a customer service industry would wait three weeks to respond to a client asking about a subscription that was placed on July 6th.
Normally I would never bother to make a claim for $1.99 but this is just not right.
I'll subscribe to the National Geographic magazine directly.
I had ordered a magazine subscription through Dolphin and it took 5 days for them to respond to my message. I had asked them to change the address to a gift subscription to my own address, which is also the billing address, because I had entered the wrong address for the gift subscription. They rejected my request because I had changed both the recipient name and the address, even though it was changed to the person paying for the subscription! What kind of nonsense is that?! And on top of that, they didn't offer any other resolution and just closed the ticket. Terrible customer service. I don't know how they're still around. Last time I'll be ordering through them.
Tip for consumers:
You get what you pay for. Order directly from the magazine.
I have no idea how an order was authorized to my credit card, I myself am a 65 yr. Old female with Grandchildren in their 30's no one is interested in Highlights! And I have no intrest in some People magazine! Then they charge me $30 on my credit card. What are business ethics... your company certainly don't know. I want this stoped and the phone number for this so called magazine is:
*******073 *******073
Tip for consumers:
Will try to stop you by testing your patience! No good !
I purchased Groupon for blue dolphin magazine
Completed order and picked my magazines
After 5 weeks I received my fist copy just to realize they sent you old issues
It was from past month.
And it happened again with my other magazines as well.
Horrible
Tip for consumers:
Bad experience with this company every time
Warning! Magazines auto renew at very high prices after initial subscriptions run out. Be sure to read the fine print very carefully!
My magazine never arrived. It's two months later and nothing no magazine, just a bunch of promo emails from them.
I ordered and paid for a magazine three months ago and still haven't received it. They keep sending me emails to buy more magazines. They are the worst!
I don't buy or read magazines due to bad eyesight and time is limited. I am just now getting magazines out of the blue...
Would give 0 if I could. First of all customer service is terrible and very rude. The person I spoke with was very demeaning and talked down to me, when all I was trying to do was clarify their practices. I bought a subscription for my daughter on groupon for 12 months. I did not want to be auto-renewed, so I canceled the auto renew and they canceled my whole subscription. So in the end, we didn't get our 12 subscriptions and there was nothing they could do for us. We paid for a service we did not get and then was told I should have read all the terms and conditions.
Tip for consumers:
Just buy straight from the magazine, don't bother with these people.
I ordered a magazine through Blue Dolphin via a Groupon voucher. I redeemed the voucher and paid Blue Dolphin a $1.99 processing fee. The confirmation I received indicated I would get my first magazine within 6-10 weeks. It has been 18 and I have received nothing. In addition, despite the fact I keep trying to unsubscribe from their emails, they continue to spam my inbox.
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