BlizzardReviews 221

I purchased Diablo II Resurrected last night. Tried it for a while, but just hated the game. Requested my money back less than 24 hours after the purchase. They are refusing to stand by their product. It's only $40, and I hope they enjoy it, because they'll never get one cent from me again.

I bought a box in the WARZONE game and didn't receive it… after 10 emails trying to resolve my situation, look at the email I get back!

" Hi,
I have directed your case to an expert team for further investigation, I don't currently have a specific response time, but if you don't have an answer in the next few weeks, please contact us again.

Regards,
Santiago R.
Ativision Player Support "

A lot of disrespect to the consumer! Received my money and don't give me CP or MONEY BACK! SHAME!

Just wanted to give a shout out to Nadine. She gave great service! I had to jump off the phone due to work and she continued to take care of my issue.

I called customer service to inquire about a return refund that was going onto an eGift Card for Christmas. I had to act like I was placing a new order to even get anyone on the phone, Online chat was worthless. I called to say I hadn't received an email with my eGift Card refund. Someone sent one-the interactive link was blank. Called again- email resent- link still went to blank page. Next call opened a ticket with support. I didn't hear anything back so I called again- asked for a refund to my credit card. They told me that wasn't possible because my refund had been placed on eGift Card. BUT I didn't have any eGift Card. When I did receive an email from the Gift Card Support Team with an attachment- that attachment was blank also. Doesn't anyone check their work? No way to contact this support team. After 3 days and 8 phone calls, I finally was transferred to a supervisor- Shakira. She looked through all emails and tried to help. She took my phone # and promised to call me if we were disconnected, She apologized and I could tell she was frustrated to not have an answer for me. She submitted another ticket- I am still waiting on a resolution, but Shakira sent me an email with the ticket number & her information so I had all the details for my issue to date. Her attitude and attention to me as a person- also a customer, was exactly what was needed. This gift was for my son. I was never going to order from Blizzard Gear again. Shakira has made me hold that decision to see what the resolution will bring. She is an excellent representative for this company. For any/every company. Thanks again, Shakira.

Had an issue with some damage on my initial order. Was sent a new one which had a print defect. Andrew provided me with excellent customer service and ensured that the next one would be perfect. It was!

I have an issue with updating my authenticator and sent them a ticket. The problem with their system is that you have to be logged into the account to respond to the ticket. How the hell am I supposed to respond to the ticket if the problem is literally me trying to log into my account? On top of this, they do not have a live chat or phone support. I have sent multiple emails trying to get access back to my account but to no avail. This is a horrible way to treat your customers.

I think everyone who is responsible for their NEW ban-system are completely $#*!ed. There are no signs of braincapacity left in blizzard and their customer service. There is nothing good to mention, I hope you burn in hell and rotten there. I will move to private servers as they are more normal in the head whoever is responsible. I just got banned for being harassed and stating that it's not ok to harass people. This was the end for me blizzard. Bye.

My representative Shakira was very helpful! Customer service was able to resolve all of my issues in a short manner and left me feeling appreciated as a customer.

This transaction was super quick and easy I was on hold for maybe 2 minutes and shakira was great when she answered Great resolution as well

Blizzard, as a medically retired vet a who's money you have stolen over the past decade in return to only let the in game comps make it nearly impossible to get any progression. I DO NOT SALUTE YOU.
Continuing to make retail WoW go down the crapper. What a waste really, should feel pretty small on that dev team. What do you guys honestly give back positively to the gaming industry?... Noting but sodomy... You guys have made the game a no fly zone for new people wanting to try it out. But again, you guys aim to disappoint. Gfy's

Holy $#*!ing $#*! i've never hated a corporation more. Why COD didn't just use steam idk this is BS. $#*! your stupid $#*! website it looks like filthy wet dog $#*! on the side of the road with wet slush snow. I would rather take anal from jason vorhees then to purchase a game from this foul company ever again. Word on the streets blizzard owns multiple sweatshops across the globe with enslaved children and beat them and starve them into labor. I wanted to add money to my wallet on battle net balance and this $#*! is pending for hours now. YOU LAZY $#*!S. Its not hard to process a credit claim get off your $#*! and let me purchase vanguard you sleezy dumb $#*!ing $#*!s. I hope everyone at blizzard has an AWFUL friday tmr and a $#*!ty weekend off. Imagine waking up everyday and having to walk into work and the place you work is this $#*!ing tin can of a company god. I feel sorry for any mf who takes a wage from this place. Yo another thing yall mfs don't even have a costumer service line. Are you that $#*!ing broke you cant afford to pay some college kids to sit on a phone and listen to all your complaints. God. I heard mad blizzard employees are also racist sexist and homophobic. Shame on you. Go process my claim now you ignorant $#*!s. Username is LooseJuice i got $68.38 waiting to be confirmed. If that $#*! still says pending im charging to Blizzard HQ and burning your $#*! shack down. Bobby Kotick $#*! you suck my $#*! and the 4,700 mfs who are slaving at work over there im sorry. $#*! you blizzard and double $#*! you to battle.net.

Dont even concider it as entertaiment unless you like to fight with support that doesnt respond or live with errors that never seem to get fixed some have been around since I was a level 10 and I played it when it came out Just today only in 1 hour of play I had 2 quests that did not work at all and 1 raid that the last boss would not triggerso as usual I quit playing and thought how stupid I was to have renewed again last month

Completely changed a release making it unplayable but refused to refund it after all the explanations and justifications on what they did. Funny enough they recognized the frustration and the harm they did.

20 years and you guys cannot figure out how to set up servers. This is pathetic. I don't even know if this company deserves to even exist anymore. If i were a shareholder now would be the time to pull out of this mess. FFS get your $#*! together

Garbage servers, contact fortnite creators to get something above kindergarten level. You should consider hiring a professional when releasing a game title. Especially from a company that has been around for more than 1 decade.

Absolute trash

I had ordered an item that unfortunately arrived damaged. It happens. Cristin was very helpful in getting me a replacement. Unfortunately that item also had to be returned. My refund was issued quickly. Disappointed I could not get the item I wanted but service was amazing. Will order again in the future.

You keep shutting the servers down and not even communicating what is wrong or what you're really investigating and no compensation is being done. The same copy and pasted tweets are really pissing people off! People have paid money for this game and can't play at the times they log on is messed up. Get you sh! T together and Fu¢k! Ng figure it out ASAP!