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The company's reputation is significantly marred by a pervasive dissatisfaction with its customer service, characterized by lengthy response times, lack of direct support channels, and perceived unfair account management practices. Customers frequently express frustration over inadequate assistance with account issues and refund requests, leading to a sense of mistrust. While some loyalty exists among long-term players, many reviews highlight a decline in service quality and responsiveness. Positive sentiments are scarce, suggesting that the company must urgently address these concerns to restore customer confidence and improve overall satisfaction.
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I've loved Blizzard games for a while now, but currently they require 2 factor athentication with a "valid" phone number. Apparently the number I've had for 5 years isn't valid. So now games I've paid for are locked out and I have no access to them. No one should purchase games from them, its a waste of money.
A horrifying epidemic. The company is a lot like a toilet filled with cancer and plague in a smoked filled room. Meanwhile on top of the toilet a nazi man of color is engaging in horrific public sex acts with dogs like pitbulls.
I went to log onto burning crusade classic andf I was forced to pay for the upgrade to play it. Later I learned that it should of been free to play, I reached out to blizzard to explain what happened and to ask for a refund. 2 weeks later I am still fighting them to get somethinmg back either refund or some in game stuff to compensate. They are not willing to give me anything at all. Makes me want to ask for a refund for the next expansion and stop playing wow.
The people at Blizzard are the worst kind of people, they use zero common sense, and let a few people with an agenda make the decisions. They let people use the filthiest language, and heaven forbid you complain about it, then you get silenced for 3 months!
They answer long and in a pattern, 0 help, you ask a question and do not give an answer in this situation.
BLIZZARD IS THE MOST TRASH GAMING COMPANY AND PC CLIENT I HAVE EVER EXPERIENCED. TRASH CLIENT, ONLY CONVENIENT FOR AMERICA USERS. PLUS, WOW HAS NO ASIA SERVER. TRASH. PAYMENT SYSTEM IS THE MOST ULTIMATE TRASH. ANY MANY2 MORE.
Worst company ever existed. Worst than EA, they dont make changes in their games, dont do a proper balance, took 2 YEARS TO MAKE A USELESS CHANGE AND BALANCE GAMING its pathetic, $#*!ING PATHETIC, bunch of useless and braindead devs who barely play their stupid game, i cant count how many times i rage because of their stupidity way to do things, they deserve to job in cleaning or something like that, game development its not fot them
The only thing they want from you is your money. They don't care about games or the security of the accounts. They have the worst customer's support I've ever seen! They won't help you in any way if you lose your account.
People should get their games outside Blizzard because you might get your account hacked and they give you 0 support. Sometime they help you to get back the account, yes, but you get back a banned account. Useless.
I recently purchased the call of duty black ops 4 deluxe version, paid $146.88 after tax and this is the full version that means I can play all the games like zombie.
But however I only can play team death match and that's it not even zombie and nothing.
I would appreciated if someone get back to me.
Essentially supporting child gambling with pay to win card packs in hearthstone. Waste of time in which the user recieves no reward unless they pay for a pack of cards to stay competititve. Diablo games are getting boring with nothing new. Wow is capitalizing on fear of missing out daily. And no i terest in overwatch or heroes as there is more financial capitalism in it.
Played for 17 years never been banned or suspended, until now.
They have ruined the game and i will no longer be playing
Overall just poorly made, i dont understand how they manage to have so much funding yet such a terrible app. The whole company should be sold, liquidated and deleted from anything it has ever touched.
Accepting customer's money for promised services, only to suspend those services without justifiable cause. If Customers do not breach terms of service or code of conduct, it is bad faith business to suspend an account that is PAYING FOR SERVICES. Horrible consumer loyalty. No wonder why blizzard can't maintain a player pool for any of it's games. Great games, but trash service and consumer loyalty/appreciation.
I had a crashing error that started immediately after an update they put out. The issue gave me a report id number to reference when submitting my report. The process to submit a report is far too many steps that run you through surface level suggestions. In my 3 years of playing their games none of those suggestions have ever done anything to alleviate the issue. Submitting a ticket you need to run several diagnostics and in my experience I've had to download (and learn how to use) 3rd party diagnostic software just to generate the files that are REQUIRED in order to submit a ticket. So after you get through the layers of useless steps and constant pleadings to "post about your issue on the support forum" (which I've done before with more unhelpful results than not).
They suspended my account under false accusations refuse to show the proof and are not willing to refund me my 30 days game time that hasnt even started yet, they are saying it has to do with a different account, well if that is the case why punish someone who doesn't have anything to do with it?
There is no way to contact any form of human for support. They only have a horrible AI website and NOTHING is helpful in any way.
Die in game and not able to release so you can continue? "Having issues with D2: R?" - The game played was WoW so not even that can they get right.
Do NOT give these drooling slugs any money or time. They will piss on both and your face.
So, recently we've been playing and losing with spams and trolls, abusive text, etc. I have played heroes of the storm for almost 4 years but this is just getting worst
Answer: Lol good luck with that they dont know what that is.