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BlizzardReviews 221

1.4

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Blizzard Reviews Summary

The company's reputation is significantly marred by a pervasive dissatisfaction with its customer service, characterized by lengthy response times, lack of direct support channels, and perceived unfair account management practices. Customers frequently express frustration over inadequate assistance with account issues and refund requests, leading to a sense of mistrust. While some loyalty exists among long-term players, many reviews highlight a decline in service quality and responsiveness. Positive sentiments are scarce, suggesting that the company must urgently address these concerns to restore customer confidence and improve overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
92
value
92
shipping
68
returns
74
quality
88

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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0 Stars if I could
September 28, 2022

I've loved Blizzard games for a while now, but currently they require 2 factor athentication with a "valid" phone number. Apparently the number I've had for 5 years isn't valid. So now games I've paid for are locked out and I have no access to them. No one should purchase games from them, its a waste of money.

Date of experience: September 28, 2022
California
4 reviews
1 helpful vote
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PUBLIC CANINE BESTIALITY!
September 27, 2022

A horrifying epidemic. The company is a lot like a toilet filled with cancer and plague in a smoked filled room. Meanwhile on top of the toilet a nazi man of color is engaging in horrific public sex acts with dogs like pitbulls.

Date of experience: September 27, 2022
Canada
1 review
2 helpful votes
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I went to log onto burning crusade classic andf I was forced to pay for the upgrade to play it. Later I learned that it should of been free to play, I reached out to blizzard to explain what happened and to ask for a refund. 2 weeks later I am still fighting them to get somethinmg back either refund or some in game stuff to compensate. They are not willing to give me anything at all. Makes me want to ask for a refund for the next expansion and stop playing wow.

Date of experience: September 25, 2022
Kentucky
1 review
0 helpful votes
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Rampant Racism
September 19, 2022

The people at Blizzard are the worst kind of people, they use zero common sense, and let a few people with an agenda make the decisions. They let people use the filthiest language, and heaven forbid you complain about it, then you get silenced for 3 months!

Date of experience: September 19, 2022
Mexico
1 review
0 helpful votes
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They answer long and in a pattern, 0 help, you ask a question and do not give an answer in this situation.

Date of experience: September 5, 2022
Philippines
1 review
0 helpful votes
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BLIZZARD IS THE MOST TRASH GAMING COMPANY AND PC CLIENT I HAVE EVER EXPERIENCED. TRASH CLIENT, ONLY CONVENIENT FOR AMERICA USERS. PLUS, WOW HAS NO ASIA SERVER. TRASH. PAYMENT SYSTEM IS THE MOST ULTIMATE TRASH. ANY MANY2 MORE.

Date of experience: September 3, 2022
Chile
1 review
0 helpful votes
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Worst company ever existed. Worst than EA, they dont make changes in their games, dont do a proper balance, took 2 YEARS TO MAKE A USELESS CHANGE AND BALANCE GAMING its pathetic, $#*!ING PATHETIC, bunch of useless and braindead devs who barely play their stupid game, i cant count how many times i rage because of their stupidity way to do things, they deserve to job in cleaning or something like that, game development its not fot them

Date of experience: July 23, 2022
New Jersey
2 reviews
2 helpful votes
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Worst company ever
July 16, 2022

The only thing they want from you is your money. They don't care about games or the security of the accounts. They have the worst customer's support I've ever seen! They won't help you in any way if you lose your account.

Date of experience: July 16, 2022
Italy
1 review
1 helpful vote
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Dont use Battlenet
July 8, 2022

People should get their games outside Blizzard because you might get your account hacked and they give you 0 support. Sometime they help you to get back the account, yes, but you get back a banned account. Useless.

Date of experience: July 8, 2022
Canada
1 review
0 helpful votes
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Call of duty black ops 4 deluxe
June 28, 2022

I recently purchased the call of duty black ops 4 deluxe version, paid $146.88 after tax and this is the full version that means I can play all the games like zombie.
But however I only can play team death match and that's it not even zombie and nothing.
I would appreciated if someone get back to me.

Date of experience: June 28, 2022
Canada
1 review
1 helpful vote
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Gambling for kids
May 27, 2022

Essentially supporting child gambling with pay to win card packs in hearthstone. Waste of time in which the user recieves no reward unless they pay for a pack of cards to stay competititve. Diablo games are getting boring with nothing new. Wow is capitalizing on fear of missing out daily. And no i terest in overwatch or heroes as there is more financial capitalism in it.

Date of experience: May 27, 2022
Washington
1 review
1 helpful vote
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Blizzard sucks now
April 26, 2022

Played for 17 years never been banned or suspended, until now.
They have ruined the game and i will no longer be playing

Date of experience: April 26, 2022
Michigan
1 review
2 helpful votes
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This is a bad service
April 25, 2022

Overall just poorly made, i dont understand how they manage to have so much funding yet such a terrible app. The whole company should be sold, liquidated and deleted from anything it has ever touched.

Date of experience: April 25, 2022
New Mexico
1 review
4 helpful votes
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Trash business
April 5, 2022

Accepting customer's money for promised services, only to suspend those services without justifiable cause. If Customers do not breach terms of service or code of conduct, it is bad faith business to suspend an account that is PAYING FOR SERVICES. Horrible consumer loyalty. No wonder why blizzard can't maintain a player pool for any of it's games. Great games, but trash service and consumer loyalty/appreciation.

Date of experience: April 5, 2022
RU
2 reviews
2 helpful votes
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Separ
March 20, 2022

Selling heartless egoists. They ban accounts of innocent people! Burn in hell.
You were everything to me. And they became $#*!s.

Date of experience: March 20, 2022
Washington
1 review
2 helpful votes
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Awful
March 19, 2022

Refund policy is shrouded in mystery. They've made it as difficult as possible, deliberately! Buy from Steam instead.

Date of experience: March 19, 2022
Wisconsin
1 review
1 helpful vote
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I had a crashing error that started immediately after an update they put out. The issue gave me a report id number to reference when submitting my report. The process to submit a report is far too many steps that run you through surface level suggestions. In my 3 years of playing their games none of those suggestions have ever done anything to alleviate the issue. Submitting a ticket you need to run several diagnostics and in my experience I've had to download (and learn how to use) 3rd party diagnostic software just to generate the files that are REQUIRED in order to submit a ticket. So after you get through the layers of useless steps and constant pleadings to "post about your issue on the support forum" (which I've done before with more unhelpful results than not).

Date of experience: February 22, 2022
Colorado
1 review
2 helpful votes
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They suspended my account under false accusations refuse to show the proof and are not willing to refund me my 30 days game time that hasnt even started yet, they are saying it has to do with a different account, well if that is the case why punish someone who doesn't have anything to do with it?

Date of experience: February 21, 2022
Denmark
1 review
4 helpful votes
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No CS at all.
February 4, 2022

There is no way to contact any form of human for support. They only have a horrible AI website and NOTHING is helpful in any way.
Die in game and not able to release so you can continue? "Having issues with D2: R?" - The game played was WoW so not even that can they get right.
Do NOT give these drooling slugs any money or time. They will piss on both and your face.

Date of experience: February 4, 2022
Sweden
1 review
3 helpful votes
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So, recently we've been playing and losing with spams and trolls, abusive text, etc. I have played heroes of the storm for almost 4 years but this is just getting worst

Date of experience: January 30, 2022