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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
It was overall very good i she could answer me every thing i asked
Hard time putting the gift card into use. But customer service always comes through, and corrected the situation promptly.
Hi William, Happy to hear that was corrected to your liking. Thanks for leaving us a review. ~Tiffany
I had a knife to sell, so I sent a description and photos to BladeHQ. Shortly after I sent it I got a reply stating that they were not interested. They explained why and wished me luck. The whole interaction was efficient and pleasant, and I moved on to other options. I appreciate their professionalism, efficiency and candor, and will certainly contact them in the future if I am looking to sell (or buy).
Hi John, Thank you for leaving us a review. Glad you were assisted. ~Tiffany
Ordered and paid for a microtech MSI, my order was taken and money was taken but I never got the item, when I called they said they sold more then they had. Person I spoke with was pleasant and helpful but if I hadn't called would they have ever done anything about it? Also I've still not gotten my refund!
Hi Martin, I am sorry to hear about this. Refunds do take 4-8 business days to fully process. ~Tiffany
Usually when I place an order, my item is shipped either that day or immediately the next morning, and I have it within a couple of days. However, this time it took 4 days to confirm and process my order, and I actually had to reach out to customer service to check on the status of my order for shipment.
All that being said, KEVIN S. Was absolutely outstanding! Not only did he take the time to respond to my emails. He also went above and beyond and took pictures of a knife. I had a question about and sent them to me bravo to you Kevin for outstanding customer, service, and professionalism!
Hi Isaac, thank you so much for leaving a review. So glad Keith helped you. ~Tiffany
Excellent. Customer service was helpful and responded quickly.
Hello Vy, Thank you for leaving us a review. We appreciate it. ~Tiffany
As someone who doesn't order very much on line. I needed helped due to my own problems on ordering on line. To my luck of the year I was helped by Keith / Customer Service Agent who walked me through ordering on line. Keith was erudite ( well learned) on ordering and knowing knives. Keith being polite, patient with me and very professional made me ordering a knife for my sons 30th birthday come true.
BladeHQ is a excellent company to make a purchase. Many thanks, Respectfully Kevin
Thank you for the review, Kevin. Gald Keith was able to help you. ~Tiffany
I inquired about warranty on a Civivi knife and though Blade HQ could not help me with a non US warranty claim, they did offer me a credit to make it right. I have been and will continue to be a loyal customer of Blade HQ.
Thank you for leaving us a review, Matt. We appreciate it. ~Tiffany
Having inventory or not havinging inventory, selling is the game. After selling a sale item and then shipping cost, discounts for everyone but a common person, there is no real sale.
Thanks for your honest review, Mark. ~Tiffany
Contacted support about an order not being shipped. Received a prompt reply with updated information as well as an apology for any delays with some remediation.
Hi Mark, Thank you for taking the time to leave a review. We appreciate it. ~Tiffany
It took 3 business days for Customer Service to respond to my email. It was a nice email however, and my knife arrived that same day.
Hi Reb, Thank you for your honest review. I am so sorry about the delay in response time. ~Tiffany
A logistical error was made on my first purchase with BladeHQ, and I was shipped the wrong item. Mistakes happen, so I sought to sort it out with customer service. The first representative I spoke to could not assist me much as they seemed restricted by standard policy, but when I requested to speak to the manager the manager was sympathetic to the circumstance and issued me a refund in store credit that exceeded what I had spent to make up for the trouble! Excellent customer service!
Hi Nick, Thank you so much for taking the time to leave us your honest review. I am happy I was able to speak to you and rectify the error we made. Thank you for your patience. ~Tiffany
I didn't solve my problem, they gave me addresses of sites where this detail is not available.
Hi Mamuka, Thank you for leaving us your honest review. ~Tiffany
The knife arrived quickly and the knife itself was excellent (Bastinelli innocent) but no belt clip included BHQ ******* emails have not be answered
Thank you for leaving us a review. I am looking into this item and listing and waiting confirmation if it needs to be updated. I will email you when I hear back. ~Tiffany
Returning a part of my order was simple and hassle free. Once I received my order, I wasn't happy with 1 of the knives I had ordered so I followed the steps outlined for returns the bladehq.com website. And I got a response within a couple of days with instructions and a new shipping label.
Hello Alonzo, Thank you for taking the time to leave us a review. ~Tiffany
Excellent support! Happy to be a multi-knife purchaser at Bladehq
Thank you for taking them time to leave is a review, Steve. We appreciate it. ~Tiffany
I've been buying here for years off and on. Lisa Q. Gives excellent customer service and has always been helpful.
Thank you so much John for the review. Happy to know Lisa helped you. ~Tiffany
Lisa is just awesome she takes care of business and get s. The job done
Hi Marc, Thank you for taking them time to us a review. Happy to hear Lisa took care of you! ~Tiffany
I love BHQ and spend a LOT of money buying from here, but it's hard to give a good rating when I can't seem to get my orders processed in a timely manner or get customer service response in a timely manner. It should never take more than a work day or two to ship orders in stock. Makes me feel like an unimportant client although I've spent over six thousand dollars with you in 5 months. I'm getting very close to giving up on BHQ, sorry to say.
Hi Mac, I am sorry to hear about your experience. We have run into some unexpected issues with the new shipping system that has put us all behind. I am sorry! ~Tiffany
I called Blade HQ asking for help with online login concerns. Hanna Y answered my call, listened carefully to understand what I was experiencing and needed help with and then provided spot on assistance which gave me a thorough understanding of what I needed to do to resolve my login issue. It was straightforward once I understood the process. Hanna was patient, and pleasant to work with. She is a credit to Blade HQ. I will likely be a repeat customer because of the inventory available, the fair prices, and the excellent service. Thank you for all you do.
Hi Stan, Glad Hannah helped you out. Thanks for the review, we appreciate it. ~Tiffany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diego, Thank you so much for taking the time to review us! ~Tiffany