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BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Wendy was helpful and gave a clear answer to my question.
I recently joined BladeHQ as a customer. Very happy I did! A tremendous amount of great products and gear. Like BladeHQs prices too! The customer service is top notch! Kim returned my message very quickly, and answered all my questions/. Concerns! So,I will highly recommend BladeHQ to my family and friends.
Hey James!
Welcome to the Blade HQ family! 🔥 We're stoked to have you on board. With an epic selection, great prices, and top-tier customer service (shoutout to Kim! 🙌), we’re here to make sure every experience is a great one. Thanks for recommending us to your crew—happy slicing! 🔪💙
~Lisa
Blade HQ is the best and wouldn't shop any where else. They are very helpful and will assist as much as possible. Blade HQ is the GOAT.
Hey Rich!
You're the best! 🔥 We’re honored to be your go-to for all things sharp. Our team is always ready to help, and we truly appreciate your loyalty. Blade HQ = GOAT status because of customers like YOU! Keep collecting, keep slicing, and stay awesome! 💙🔪🐐
~Lisa
I have been buying knives from Blade HQ for roughly 15 years. I have to say the support these guys provide is the reason I am a repeat customer. I do not usually shop any place else. Great jobs guys, keep it up.
Hey Louis!
15 years of loyalty—wow! We truly appreciate your continued support and kind words. Our team is always here to make sure you have the best experience. Thanks for being a part of the Blade HQ family! 🔪💙
~Lisa
Order a knife but received the wrong version. Alyssa T. Helped with the return process, which was quick and painless.
Hey Christof!
Glad we could make the return process smooth and easy for you! Alyssa T. Is awesome, and we appreciate you choosing Blade HQ. Looking forward to getting the right knife in your hands!
~Lisa
Customer service representative Hannah gave exceptional service to resolve the issue greatly appreciated 👏 thank you Hannah
Hey Dexter!
Hannah will be thrilled to hear that! 👏 We appreciate your support and are always here to help. Thanks for choosing Blade HQ! 🔪😊
~Lisa
I had a great experience with the support team and they quickly resolved my issue
Hey Mike!
Glad to hear our support team could assist you quickly! We appreciate your support and look forward to helping you again in the future! 😊🔪
~Lisa
All of my Blade HQ interactions have been great. No complaints, and I can't wait to purchase from them again.
Hey Nicholas!
Thank you for your support! We're glad to hear you've had great experiences with Blade HQ. Looking forward to serving you again soon! 😊🔪
~Lisa
You were awesome in assisting me place my order! I can't wait to get my knife! Have a great day Hannah!
Hey Larry!
Thanks for your kind words! We're thrilled Hannah could assist you with your order. Hope you love your new knife! Have a great day too! 😊🔪
~Lisa
I had a glitch with my order, and Melissa and Hannah handled the situation quickly and deftly. Fast, well handled, professional response.
Hello Fremont!
Thank you for your kind words! We're so glad Melissa and Hannah could help resolve your issue quickly and professionally. We strive to make every experience as smooth as possible. Appreciate you choosing Blade HQ! 😊🔪
~Lisa
Had to return new micro tech ultra tech ZBP due to the blade not locking out and having blade play. Everything went great.
Hey Josh!
We're sorry to hear about the issue with your Microtech Ultratech, but glad the return process went smoothly for you! If you ever need anything else, we're here to help. Thanks for choosing Blade HQ! 🔪👍
~Lisa
Alyssa and Zach are awesome! Super responsive and completed my request quickly. Very happy with my experience with you guys
Hey Ian!
We’re thrilled to hear that Alyssa and Zach took great care of you! Thanks for sharing your experience—we appreciate your support and look forward to helping you again in the future! 🔪
~Lisa
My experience with BHQ has been wonderful so far! Shipping was very quick and prompt. I'm excited to receive my blade. I had a question for customer service which Hannah was quick to get back to me with an answer. Thank you again! Will definitely shop here again.
Hey Tyler!
We're so glad to hear you’ve had a wonderful experience with us! Hannah and the team appreciate your kind words. Enjoy your new blade, and we look forward to serving you again! 🔥🔪
~Lisa
Kim went above and beyond when my packaged was mislabeled with the address and then the knife had gone on sale and was able to price match it. I will definitely shop here again
Hey Sam!
We're thrilled to hear that Kim was able to go above and beyond for you! We appreciate your support and look forward to serving you again. Enjoy your new knife! 🔥🔪
~Lisa
Had a small change I needed made to my account. Sent a message and Jen was able to take care of everything for me. Fast, easy, helpful.
Hey Patrick!
We're so glad Jen could help you out quickly and easily! We appreciate you taking the time to share your experience and look forward to serving you again. Thanks for being a part of the Blade HQ family! 🔥🔪
~Lisa
Kim was fast, efficient and bubbling over with enthusiasm on helping me get my invoice added to my account. I can't wait for her to help me again.
Hey James!
We love hearing this! Kim is truly a rockstar, and we're so glad she made your experience such a positive one. We’ll be sure to pass along your kind words—she’ll be thrilled! Looking forward to helping you again soon! 😊
~Lisa
Hannah was great and very helpful I appreciate the time the took to explain the issue I was having with my product 💪
Hey Jorge!
We’re so glad to hear that Hannah was able to assist you! Providing clear and helpful support is what we strive for. Thanks for your kind words and for choosing Blade HQ! 💪
~Lisa
Hannah was great at getting right back to me via email. She explained everything so I could understand it simply and easily. I have nothing but good things to say about Blade HQ. Thank you for the help.
Hey Adam!
Thank you for your kind words! We're so glad to hear that Hannah provided you with quick and clear assistance. It’s wonderful to know you had such a positive experience with Blade HQ. We truly appreciate your support!
~Lisa
Mrs. Dallas and her team were very helpful! They kindly helped me with my order and the knife was shipped quickly!
Hello Gaye!
Thank you for sharing your experience! We're thrilled to hear that Mrs. Dallas and the team provided you with speedy and kind service. It’s always our goal to make your shopping experience smooth and enjoyable. We hope you love your new knife!
~Lisa
Every business has problems with some customers. The main question - how business resolvs that. Bladehq does that great. My favorite knife store. Highly recommended
Hey Dimitriy!
Thank you for your kind words and thoughtful insight! We strive to provide the best solutions for our customers, and it’s wonderful to know that our efforts have earned your trust and recommendation. We're grateful to have you as a loyal customer—your support means the world to us!
~Lisa
Answer: Hi. All restrictions are built into our checkout process. If you are able to successfully check out, we will ship it. :) Unfortunately, if you can't checkout, then that means that we will not be able to ship it :(
Answer: Not easy, contacted customer service had no response in 2 business days.
Answer: Hello! Give us a call or an email with your order number and we can check on getting a return initiated for you! Let me know if you have any other questions! :)
Answer: I wouldn't order from them at all. They lied to me about fulfilling an order.
Hey Christian!
Thanks so much for the shoutout! We're thrilled Wendy could clear things up for you. We're all about making sure you get the answers you need, fast and easy. Your support means a lot, and we can’t wait to help you with your next purchase!
~Lisa