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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
So thankful for all the help provided! Alyssa T., Tiffany C., Jen N all helped me through the process! Amazing team & very helpful! I put the wrong address on my order, and these ladies helped every step of the way!
Hannah y was able to help me return an item it a timely manner.
Thanks blade hq
"Thank you for your feedback! We're glad to hear that Hannah Y. Was able to assist you with your return quickly and efficiently. We appreciate your support and look forward to helping you again in the future! ~Tiffany
I was messed up with non-matching text and picture on product page. Hannah Y performed real investigation to find the truth and gave me exact answer. I really appreciate all effort and support of your customer experience team
Thank you for sharing your experience! We’re sorry for the mix-up on the product page, but we’re so glad that Hannah took the time to investigate and provide you with the exact answer you needed. Our customer experience team is dedicated to making sure you get the best support possible, and we truly appreciate your kind words. We look forward to assisting you again in the future! ~Tiffany
Hi Blade HQ staff,
Thanks for the support and all the help I received from your company. A special thanks to Jen, the person i was transferred to when i called. Terrific and understanding of my situation, including my continual interruptions.
Ron
Thank you for your kind words! We’re so glad to hear that Jen was able to assist you with understanding and patience. Our team is always here to help, and it’s great to know that your experience was a positive one. We truly appreciate your support and look forward to serving you again in the future! ~Tiffany
Dallas was great, thank you for the help and knowledgeable information
Great experience. I received my knife with no problems. Did have a small problem with my local post office, and Bladehq costumer service helped me with quick responses. The problem was in the post office. Bladehq was able to ease my nerves and help me again. Great shop. Thanks Hannah!
We’re so glad to hear that, and huge props to Hannah for helping you navigate the post office hiccup! While we can’t control shipping issues, we’re always here to make the process as smooth as possible. Thanks for trusting us and for being a part of the Blade HQ family—enjoy your new knife! ~Tiffany
Great customer service and responsiveness to my product related questions.
We appreciate that! Providing great service and quick responses is what we strive for. If you ever have more questions, we’re always here to help! ~Tiffany
While I returned the knife it was not because of the quality of the product which is excellent. It is a poor choice on my part and I'll order again but a differnt item. The Company was very gracious in exceptting my return
We truly appreciate your honesty and are glad to hear you were happy with the product quality! Sometimes a knife just isn’t the right fit, and that’s okay—we’re always here to help you find the perfect one. Thanks for giving us the opportunity to make your return easy, and we look forward to your next order! ~Tiffany
I requested help on a broken AFC F16 OTF...since it was 7 years old no parts were available.
Hannah recommended Ytube for information source and it was right on!
I was able to disassemble, rework and reassemble without expense! Thanks for the direction!
That’s awesome! Hannah pointed you in the right direction, and you took it from there—sounds like a win-win! We love hearing about successful DIY fixes, especially on a well-loved knife like your AFC F16 OTF. Glad we could help keep it in action! ~Tiffany
I sent an email asking about the restock of a certain model and Hannah answered promptly with a very in-depth answer. Customer service is on point, as always.
Hey Geoffrey!
Thanks for the awesome feedback! Hannah always brings her A-game, and we're glad she could provide you with the details you needed. Stay sharp—we appreciate you!
~Lisa
It's the first time I use Blade HQ. I had a question and called Hannah and she was great very pleasant to work with. Gave me all my information in a timely manner. I'm looking forward to doing business with Blade HQ.
Hey Lars!
Welcome to the Blade HQ family! We're thrilled to have you, and it's awesome to hear that Hannah made your first experience a great one. Looking forward to helping you build an epic collection—happy shopping!
~Lisa
I've dealt with BHQ several times over the last decade. Typically just ordering products, however this time I wasn't happy with the product I ordered. Perfect transaction as always! No battles with the return, timely response, money back…what more can you ask for
Hey Jake!
Ten years of trust means the world to us! We're all about making sure you're happy with every purchase—whether it's keeping the knife or making a smooth return. Appreciate you sticking with Blade HQ, and we look forward to serving you for many more years to come!
~Lisa
I contacted Blade HQ right after my order. As many do I went to check out reviews of what I just ordered. I found some reviews showing a potential issue so I contacted customer service inquiring if they knew if the issue has been resolved. Hannah Y thoroughly answered my question in the detail we all hope for when we ask a question.
Hey Michael!
Glad to hear Hannah had your back with a detailed and thorough response! We know how important it is to have all the info before your knife arrives, and we're always happy to help. Thanks for trusting Blade HQ!
~Lisa
Very pleasant experience. Straight forward. I lost my most used account that has money connected to it and your team found it. Thank you for getting back to me. In a timely manner. You are a wonderful business and am very grateful to have you in my state. "Cheers" I am excited to do business with you in the near future.
Hey Matt!
Cheers to you as well! 🍻 We're so glad we could help reunite you with your account—nothing worse than losing track of hard-earned funds. Thanks for your kind words and for being a part of the Blade HQ family. We look forward to serving you again soon!
~Lisa
I have bought several dozen knives thru Blade HQ and always it has been a great experience. You contact them they respond right back. They have a point system now that they pay you back for what you buy how can you beat that? Most knives are in stock but not all but the best thing you can look up any knife and see where it's from, important to me.
So 3 cheers, keep up the good work and your business will continue to thrive.
Hey Jon Paul!
Three cheers right back at you! 🎉 We’re stoked to hear that you’ve had such a fantastic experience with us time and time again. From our selection to our service (and those sweet reward points!), we’re all about making sure knife enthusiasts like you get the best. Thanks for your continued support—here’s to many more blades in your collection!
~Lisa
Jen N. Helped me resolve my payment method issue in a timely manner. They were very nice, and helpful!
Hey Bryce!
Thanks for the kind words! We're thrilled to hear that Jen was able to sort out your payment issue quickly and with a smile. We strive to make every part of your experience smooth and hassle-free, so it's great to know we hit the mark! Looking forward to helping you with your next order!
~Lisa
I've been buying from BHQ for 4 years now and they always have a great selection of knives and accessories. Staff is always extremely knowledgeable and helpful whenever I have a question or idea for the website.
Hey Zach!
Thank you for the awesome feedback! We love hearing from loyal customers like you. We’re always here to help, whether it's about finding the perfect knife or brainstorming ideas for the website. It’s customers like you that make us love what we do, and we’re excited to keep bringing you top-notch service and selection for years to come!
~Lisa
I was charged fully on accident for a pre order and Dallas took care of fixing that and helping me re-order the item.
Hey Jesse!
Thanks so much for the kind words! We’re glad Dallas could jump in and get everything sorted for you. It’s our priority to make sure things run smoothly, even with pre-orders. We appreciate you sticking with us, and can’t wait to get your new blade into your hands!
~Lisa
I emailed a question at a time which I assumed would be past business hours and Jen got back to me right away!
Hey Joseph!
Thanks a ton for the awesome feedback! We love that Jen was able to swoop in and get you sorted in no time. At Blade HQ, we're all about keeping things fast and friendly. Can’t wait to assist you again soon – happy shopping!
~Lisa
My exp erience was great! Alyssa T. Made the process easy peasy. I look forward to selecting
My next knife from your great selection.
Regards, thomas woodin
Thank you so much for the awesome feedback, Thomas! We’re thrilled to hear that Alyssa made your return process so smooth. We can't wait to help you find the perfect knife next time – we’ve got plenty of great options for you to choose from. Thanks again for choosing Blade HQ!
~Lisa
I was unable to place my order; I kept receiving a message that said delivery was unavailable. However, Hanna (Blade HQ) was able to solve my issue in a timely manner and I was finally able to place my order. Thank you to Hanna for all your help
Hey Timothy!
Thanks so much for the kind words! We’re so glad Hanna could help you out and get your order placed. We know how frustrating those little hiccups can be, and we’re always here to make sure things run smoothly. We appreciate your patience and can’t wait to get your order into your hands soon!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! We’re thrilled to hear that Alyssa, Myself and Jen were able to assist you every step of the way. It’s great to know we all worked together to ensure everything was sorted out smoothly. We’re so lucky to have such an amazing team, and we truly appreciate your support. If you need anything else, we’re always here to help! ~Tiffany