Overview
BladeHQ has a rating of 4.6 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Why do I buy all my knives from BladeHQ? Because the selection is comprehensive, the prices are eminently reasonable, and the customer service is prompt, personable, and always helpful.
I had a great experience with the support team and they quickly resolved my issue
Hey Mike!
Glad to hear our support team could assist you quickly! We appreciate your support and look forward to helping you again in the future! 😊🔪
~Lisa
Jen was so kind and helpful. She quickly answered my questions and gave me price of mind about my order status.
Hi Kayla!
Thank you for your wonderful feedback! We’re so glad to hear that Jen provided such kind and helpful service. Ensuring our customers feel confident and at ease about their orders is always our top priority. We’ll be sure to pass along your kind words to her. If there’s anything else we can assist you with, don’t hesitate to reach out!
~Lisa
I ordered a knife on 27 DEC and a label was made but it never got shipped. Eventually, I contacted customer support and Jen took care of it like, immediately. A week later, I had the knife I had ordered.
I guess it's impossible to know what happened to the original. Probably got a label and was never picked, or maybe it got loaded onto a truck and not scanned, then lost in the FedEx behemoth. They are small boxes.
In any event, Jen sent the replacement knife along and fixed the issue.
Hey Shawn!
Thank you for sharing your experience! We’re sorry for the hiccup with your initial order, but we’re so glad Jen was able to resolve the issue quickly and ensure you received your knife. While it’s frustrating when shipping mysteries happen, we appreciate your patience and understanding. Your satisfaction means a lot to us, and we’re thrilled to know the replacement arrived safely. Thank you for choosing Blade HQ—we look forward to serving you again!
~Lisa
Blade HQ is the place to go for all your knife needs. Wendy was a great help.
Hey Kevin!
Thank you for your excellent feedback! We're so glad to hear Wendy was able to assist you and that you trust Blade HQ for your knife needs. We truly appreciate your support and look forward to serving you again!
~Lisa
They are extremely professional and friendly they handled my issues quick thank you
Hey Cory!
Thank you for your kind words! We're so glad to hear our team could resolve your issue quickly and with professionalism. We appreciate your support and look forward to serving you again!
~Lisa
I needed to return a couple knives and Alyssa T. With BladeHQ made the process super smooth and easy!
Hello!
We're thrilled to hear that BladeHQ's customer service made the experience smooth and easy for you. We truly appreciate your feedback! If you need any further assistance, don’t hesitate to reach out. Thanks for choosing BladeHQ!
~Lisa
Jen was very helpful in regards to my inquiry, answered my question with appropriate detail
Hi Devon!
Thank you for your kind words! We’re delighted to hear that Jen was able to assist you with detailed and helpful answers to your inquiry. Providing clear and thorough information is always our goal, and it’s wonderful to know we met your expectations.
We appreciate your support and look forward to assisting you again!
~Lisa
Excellent products, excellent company.
They shipped my order within 24hrs of payment.There happened to be a severe winter storm which caused a shipping delay (at no fault of the company).
When I contacted them with some questions, a customer service representative named Kim promptly reached out to me and immediately resolved my concerns about the shipping delay. I had my order the next day. Great customer service, top notch products, excellent company.
I look forward to doing business with them in the future. I highly recommend.
Sincerely, a satisfied customer.
God bless
Hello Brad!
Thank you for such a glowing review! We’re thrilled to hear that Kim was able to promptly address your concerns during the shipping delay caused by the winter storm. Providing excellent customer service and high-quality products is always our priority, and it’s wonderful to know we’ve met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future. God bless!
~Lisa
I had emailed in inquiring about the Spyderco promotion taking place through BladeHQ. While I had unfortunately missed the promotion, Kim gave me a 5$ gift card to use on future orders. Thank you so much!
Hey Rease!
Thank you for sharing your experience! We’re thrilled to hear that Kim went above and beyond to make your interaction a positive one, even after missing the promotion. It’s our goal to always find ways to show our appreciation for our customers. We hope you enjoy using your gift card, and we look forward to helping you with your next order!
~Lisa
Quick response to question. Jen was respectful and helpful.
Hi Sergio!
We're thrilled to hear that Jen provided you with a quick and respectful response! Thank you for sharing your experience—we’ll be sure to pass along your kind words to her. We’re here whenever you need us!
~Lisa
I have a really specific problem so I don't think it will be resolved but the customer support member was pretty patient with my poor choices.
Hey Brett!
Thank you for sharing your experience with us! We’re glad to hear that our customer support team could assist you with patience and understanding—it’s always our goal to provide a supportive and judgment-free experience.
Even if the issue feels tricky, we’re here to help in any way we can. If you have any updates or further questions, don’t hesitate to reach out—we’re happy to keep working with you to find a solution!
We appreciate your feedback and your trust in Blade HQ.
~Lisa
Title says it all. Got the Microtech utx-85; it was outstanding but it was so outstanding that I decided to return it and get the new variant (Hera II mini—- or the ultratech ZBP) with double spring for "lightning" activation that can be deployed and retracted with a pinky.
Hey Drew!
Wow, we’re thrilled you had such a great experience with both our service and the product quality! The Microtech UTX-85 is an amazing knife, but it sounds like you’ve got your eye on some truly top-tier options now with the Hera II Mini and the UltraTech ZBP. We’re sure you’ll be just as impressed with those! Thanks for choosing us, and if you need any further assistance, we’ve got you covered!
~Lisa
Called because I was expecting to get a free hat with the order but the code was apparently invalid. Called customer service and was greeted by Wendy R who was very courteous and professional. You guys are lucky to have her. A+
Hi John!
Thank you for sharing your great experience! We’re so glad Wendy was able to assist you with courtesy and professionalism. She’s truly a valued part of our team, and it’s wonderful to hear how much her support meant to you. We appreciate your kind words and look forward to serving you again in the future!
~Lisa
I was helped today with a question about the color of a knife handle. The BHQ folks took photos of the actual knife and emailed them to me. The photos online were indeed different, so this process was very helpful. I'll definitely continue to be a BHQ customer and recommend them to friends!
Hey Scott!
Thank you for sharing your experience! We're thrilled to hear our team went the extra mile to provide clarity on the knife handle color. Your recommendation means a lot to us, and we’re excited to continue serving you. We look forward to helping you with your future knife needs!
~Lisa
I rarely return a knife but this one's flipper was literally cutting and tearing my index fingernail off. The extreme gimping was not something I could adapt to and BHQ completely understood then made the return easy peasy!
Hi Anies!
Thank you for sharing your experience! We're sorry to hear about the issue with the flipper, but we're thrilled our team could make the return process easy for you. Your satisfaction is our priority, and we appreciate you choosing Blade HQ!
~Lisa
*Update: After changing my review from a 5 to a 1 star, the company reached back out and agreed to do the right thing. Something an ethical company should have done all along. It's just unfortunate that it took this for them to do anything. Since I don't like playing these silly games, I'm only upping this to a 2 star. This changes nothing for me. I'll continue to shop the four other great websites.
I really wanted to like this company. I was set on only ordering from them. And, I spend more than I like to admit on knives every year. However, through multiple communications with them, it became painfully obvious that they did not value me as a loyal customer. Unfortunate. This is their loss, as there are numerous other great online knife shops that I will be using instead. Move along and find a more deserving company to do business with.
I had a positive experience. Kim was very helpful!
Hi Gabriel!
Thank you for sharing your experience! We’re so glad Kim was able to assist you and make your interaction a positive one. We appreciate your support and look forward to serving you again soon!
~Lisa
Had to cancel my order due to shipping time and leaving the country.
Hi Nolan!
Thank you for sharing your experience! We’re sorry to hear you had to cancel your order but completely understand the situation. If there’s anything we can assist with in the future, we’re always here to help.
Safe travels, and thanks for choosing Blade HQ!
~Lisa
This company has impeccable customer service and takes care of any issues or questions you may have very quickly. I would not hesitate to recommend them for your knife needs.
Hi Tami!
Thank you for the glowing review! We're thrilled to hear about your positive experience. It's fantastic to know that our team quickly resolves any questions or concerns, ensuring a smooth process for our customers. We appreciate your recommendation and look forward to serving you again for all your knife needs! 😊🔪
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Mark!
Thank you for the glowing review! We're thrilled to hear that our wide selection, competitive prices, and top-notch customer service keep you coming back. Providing a seamless and personable experience is always our goal, and it’s great to know we’ve hit the mark. We appreciate your continued trust and look forward to serving your knife needs again soon! 😊🔪
~Lisa