Overview
BladeHQ has a rating of 4.6 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Wonderful experience in replacing a beautiful knife...
Very helpful and got everything done I needed to rectify my mistake
I had to cancel an order, and Miss Dallas handled it promptly. Great customer service!
Hey Adam!
Thank you for your kind words! We're so glad to hear that Ms Dallas was able to assist you quickly and make the cancellation process smooth. We truly appreciate your feedback and look forward to helping you with your next order. Don’t hesitate to reach out if you need anything else!
~Lisa
Great experience! Hannah rocks! Can't wait for my dessert warrior cricket.
Hey Ted!
Thanks for the shoutout! Hannah is indeed awesome, and we’re stoked you had a great experience. Enjoy your Dessert Warrior Cricket—it’s a sweet addition to any collection! 🍩🔥
~Lisa
Thanks Mrs. Dallas for your support and quick response! Great doing business with Blade HQ!
Hey Christopher!
Thank you for the kind words! We’re glad Dallas was able to help you out quickly. It’s always a pleasure doing business with awesome customers like you. Looking forward to your next purchase from Blade HQ!
~Lisa
I was in need of a large order of knives, Wendy was a tremendous help in finalizing this purchase.
Hey Larry!
Wow, we’re honored you trusted us with such a big order! Wendy’s a rockstar, and we’re glad she made the experience seamless and stress-free. Whether it's one knife or a whole arsenal, we've got you covered. Thanks again—can’t wait to help you on your next big haul!
~Lisa
Jen was helpful and timely with her replies. Thank you!
Hey James!
Thank you for your kind words! We're glad Jen could assist you quickly and efficiently. We appreciate your support! 🔥🔪
~Lisa
I had a problem with my gift cards and they resolved it quickly
Hey Salvador!
Glad we could get it sorted out for you! 🎉 If you ever need anything else, don’t hesitate to reach out. Happy collecting! 🔪😎
~Lisa
The item we ordered got lost and was never delivered. Customer service was quick to respond, and super helpful.
Hi Kristyn!
Thank you for sharing your experience! We’re so sorry your order was lost but are glad our customer service team was quick and helpful in resolving the issue. We’re here to assist anytime you need us and appreciate your understanding.
~Lisa
Had a small problem with an order and Hannah got me sorted out right away
Hey Adam!
Thanks for the feedback! Glad to hear Hannah got things sorted quickly for you. We’re always here to help—happy shopping! 😊👍
~Lisa
Always a great experience, excellent customer service and products. He. Was very helpful.
Hey Shane!
Thank you so much for the A++ review! We're glad you had a great experience and received helpful service. We appreciate your support and look forward to serving you again!
~Lisa
Had problems with my payment on my end at first then emailed bladehq and an amazing customer service member helped me out! 10/10 thank you Jen!
Thank you for sharing your experience! We’re so glad to hear that Jen was able to assist you and turn things around. Our team strives to make every experience a smooth one, and it’s great to know Jen’s support made a difference. We appreciate your 10/10 rating and look forward to helping you again in the future! ~Tiffany
Hannah y was able to help me return an item it a timely manner.
Thanks blade hq
"Thank you for your feedback! We're glad to hear that Hannah Y. Was able to assist you with your return quickly and efficiently. We appreciate your support and look forward to helping you again in the future! ~Tiffany
This was my first time ever returning a knife and BladeHQ made it a breeze. I honestly feel so much more confident buying something in the future knowing that this is there on the off chance you need it. They even paid for the shipping return label. Cannot be happy enough with my experience!
Hey Jeff!
Thank you for your fantastic feedback! We’re thrilled to hear that your first return experience was so easy and hassle-free. Making sure our customers feel confident and supported is a top priority, and we’re glad the return process exceeded your expectations—covering the shipping label is just one way we aim to help!
Thanks for choosing Blade HQ—we can’t wait to assist you with your next purchase!
~Lisa
Great customer service and responsiveness to my product related questions.
We appreciate that! Providing great service and quick responses is what we strive for. If you ever have more questions, we’re always here to help! ~Tiffany
Alyssa T always does an amazing job. Always a pleasure doing business with BladeHQ. Customer service is top notch.
Hey Bret!
Thank you so much for your kind words! We’re thrilled to hear that Alyssa T. Has consistently provided you with excellent service. It’s always our goal to make your experience with Blade HQ as smooth and enjoyable as possible.
We truly appreciate your support and look forward to assisting you with future purchases. If there’s ever anything you need, don’t hesitate to reach out!
~Lisa
Wendy R was amazing with the response time and information was prefect. She answered my questions very well with great information.
Hey Thomas!
Thank you for your kind words! We’re so glad to hear that Wendy provided quick responses and great information to answer your questions. We’ll be sure to share your feedback with her. If you ever need assistance again, we’re here to help!
~Lisa
Their customer service team is absolutely amazing. Tiffany is a wonderful person to talk to and does everything within her power to help you. Customer service is running at 100% with her on the team.
Hey Seth!
Thank you for the glowing feedback! We're thrilled to hear that Tiffany provided such excellent service. She truly is a valued member of our team, and it’s great to know her dedication made your experience exceptional. We’ll be sure to pass along your kind words—thanks for choosing BladeHQ!
~Lisa
Kimberly helped with an item price change on my purchase. Quick, easy and great customer service.
Thank you Kimberly
Thank you for sharing your experience! We’re glad to hear that Kimberly provided quick and easy support with your price change. Excellent customer service is what we strive for, and it’s great to know Kimberly delivered. We’ll be sure to pass along your kind words to her. We appreciate your business and look forward to serving you again soon! ~Tiffany
I had a great return process with BladeHQ, I was not 100% satisfied with my purchase and the team of Alyssa T, Jen N and Brooke H collectively made the return process easy and pain free. Thank you BladeHQ!
Hey Jon!
Thank you for sharing your experience! We’re so glad to hear that Alyssa, Jen, and Brooke made your return process smooth and easy. We always strive to ensure our customers have the best experience possible. We appreciate your feedback and hope to have you shopping with us again soon. Thanks for choosing BladeHQ!
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rupert!
Thanks for sharing your experience! We're happy to hear our team could help you out and get everything sorted quickly. Mistakes happen, and we're always here to make things right!
~Lisa