Overview
BladeHQ has a rating of 4.6 stars from 1,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Jen made the return process very easy and straightforward. I appreciate the follow-up detail she provided!
Had a package fall of the planet it seems. Didn't matter to blade Hq they sent me my order again without hesitation. LOVE YOU GUYS
Hey Jerry!
Thank you so much for your kind words and support! We’re thrilled to hear you had a positive experience with our customer service team. Our goal is always to make things right for our customers, and we’re glad we could resolve the issue for you quickly. We LOVE having awesome customers like you! Happy shopping and let us know if you ever need anything!"
~Lisa
Received the wrong knife on order. Informed Blade HQ. Responded quickly, offered options, and handled problem immediately. Kim was courteous, respectful, and helpful.
Thank you.
Hey David!
Thank you for letting us know about your experience! We're sorry about the mix-up with your order, but we're thrilled to hear that Kim was able to address the issue quickly and with care. Your satisfaction is important to us, and we appreciate your understanding. We look forward to serving you again in the future!
~Lisa
It is the best website to find a knife blade HQ seems to have all types of knives
Hi Rowan!
Thank you for the kind words! We're thrilled to hear that Blade HQ is your go-to place for all types of knives. We strive to offer a wide selection to meet the needs of every knife enthusiast. If you ever need assistance finding the perfect blade, we're here to help!
~Lisa
Best selection, some of the best exclusive models, and incredible customer service (shout out to Alyssa T.).
I go here first when purchasing another knife I don't need
Hello!
Thank you so much for your kind words and ongoing support! We’re thrilled to be your go-to knife shop, and it's great to hear that you enjoy our selection and exclusive models. Alyssa T. Will be delighted to hear your shout-out—our team always strives to provide top-notch service.
We look forward to helping you find even more knives you "don’t need" (but absolutely deserve)! Thank you for choosing us, and we’re here anytime you need assistance. Have a fantastic day!
~Lisa
Received a Kershaw Natrix but the clip broke as soon as I tried adjusting it. Jen came through with the refund and great customer support, THANK YOU!
Hey Jose!
Thank you for sharing your experience! We’re sorry to hear about the issue with your Kershaw Natrix, but we’re so glad that Jen could assist you and provide a quick resolution. Your satisfaction means everything to us, and we’re grateful for the opportunity to make things right.
Thank you for choosing Blade HQ—we’re here whenever you need us!
~Lisa
The experience was confusing however I wish we would've set up a registered account.
Thank you for your response.
Debora Brug
Hello!
Thank you for sharing your feedback! We’re sorry to hear the experience was a bit confusing, but we’re glad we could assist you with reordering your knife. Setting up a registered account can definitely make future orders smoother, and we’d be happy to help with that if you’d like. Please don’t hesitate to reach out if you have any questions—we’re here to help!
~Lisa
Kim and Jen N. Were outstanding in getting me all the info needed for my military discount and gave me clear instruction on how to do so. Your team should be proud to have them represent blade HQ
Hi Andrew!
Thank you for your feedback! We’re thrilled to hear that Kim and Jen provided such outstanding service and clear instructions for your military discount. We are incredibly proud to have them on our team and will be sure to share your kind words with them. Thank you for choosing Blade HQ, and we look forward to serving you again
~Lisa
Jen is very responsive and explicit.Good explanations.
Thank you very much Jen.
Hi Laurent!
Thank you for your kind words! We’re so glad to hear that Jen was able to assist you with clear and responsive communication. Providing thorough explanations and great service is what we strive for, and we’re happy Jen made your experience a positive one.
Thanks for choosing Blade HQ!
~Lisa
Blade HQ is the best! Quality knives and a no hassle return policy. Alyssa T. Was a great employee and super helpful!
Thank you for your amazing feedback! We’re thrilled to hear you’re happy with our quality knives and hassle-free return policy. We’ll be sure to pass along your kind words to Alyssa T. — she’ll be delighted to know her helpfulness made a difference. We appreciate your support and look forward to being your go-to for all things blades! ~Tiffany
My parcel was lost by FedEx, but I've received a full refund from BladeHq! Great service! Highly recommend this shop!
Hello Aleksandr!
Thank you for your kind words and understanding! We're sorry to hear about the issue with your parcel, but we're glad we could resolve it quickly for you. We appreciate your recommendation and look forward to serving you again in the future!
~Lisa
Kim went above and beyond when my packaged was mislabeled with the address and then the knife had gone on sale and was able to price match it. I will definitely shop here again
Hey Sam!
We're thrilled to hear that Kim was able to go above and beyond for you! We appreciate your support and look forward to serving you again. Enjoy your new knife! 🔥🔪
~Lisa
Got my return processed and followed up with info an details.
Hey Aaron!
Thank you for your feedback! We’re so glad to hear that Jen was able to assist you with your return quickly and provide all the necessary details. Fast and friendly service is what we strive for, and we’re happy we could make the process seamless for you.
Thanks for choosing Blade HQ—we’re here whenever you need us!
~Lisa
Very good experience. Kim, got everything sorted out quickly.
Hey Jose!
Thank you for sharing your experience! We’re so glad Kim was able to sort everything out quickly for you. Providing efficient and helpful service is what we aim for, and we’re happy we could make it a good experience.
Thanks for choosing Blade HQ!
~Lisa
I've been a customer of BHQ for a few months now, and I have yet to find another company with equally superb customer service. My most recent example was when I reached out to BHQ over what I suspected was a compromised account. The associate Zack A. Was immensely helpful in resolving the issue, (which turned out to have been me mixing up some of my email accounts...) and was very understanding throughout the entire process. I also had to return a small and rather inexpensive item a while back, and I was pleasantly surprised to have the request not only accepted, but the return shipping paid for and a full refund issued, despite the low cost of the item itself. BHQ is an uncommon gem in this department.
Hey Michael!
Thank you so much for sharing this thoughtful review! We’re thrilled to hear that our customer service has exceeded your expectations, and that Zach A. Was able to assist you with such care and understanding. Your experience with the return process means a lot to us as well—we’re committed to making things right for every customer. We look forward to continuing to serve you, and we're grateful to have you as part of the BHQ family!
~Lisa
Fast experience great service. Y'all have a great business and I always looking on your website. Thank you!
Hey Michael!
Thank you for your kind words and support! We're thrilled to hear you had a fast and positive experience. It's great to know you enjoy browsing our site, and we look forward to helping you find more of what you love. Thanks for being a valued customer! 😊
~Lisa
Every business has problems with some customers. The main question - how business resolvs that. Bladehq does that great. My favorite knife store. Highly recommended
Hey Dimitriy!
Thank you for your kind words and thoughtful insight! We strive to provide the best solutions for our customers, and it’s wonderful to know that our efforts have earned your trust and recommendation. We're grateful to have you as a loyal customer—your support means the world to us!
~Lisa
Made a purchase without realizing that I had not signed up for BladeClub.
Jen got the points retroactively added to my account for me!
Hey Kurt!
Thank you for sharing your experience! We're delighted to hear that Jen was able to retroactively add your BladeClub points. It's always our goal to ensure you get the most out of your purchases, and we’re glad she could assist in making things right. Enjoy your BladeClub perks, and we look forward to your next visit!
~Lisa
Jen N. Provided excellent service once I was put through to her. Wait times on hold were not good, but better than hold times waiting for health care service or even "911."
Hi David!
Thank you for your patience and for sharing your experience! We're glad to hear that Jen N. Provided excellent service once connected. We understand the frustration of long hold times and are continually working to improve this aspect of our service. Your feedback is greatly appreciated!
~Lisa
I didn't think emailing an issue with my order would get such a quick response, but they responded within 15 minutes of me emailing them and they resolved my issue. I've ordered from Blade HQ before, and I will definitely order from them again.
Hi Jun!
Thank you for your fantastic feedback! We’re so glad our team could respond to your email so quickly and resolve your issue. Providing prompt and efficient service is always our priority, and it’s great to hear we’ve earned your trust and future orders.
Thanks for choosing Blade HQ—we look forward to serving you again!
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ricky!
Thank you for taking the time to share your experience! We're thrilled to hear that Jen made the return process smooth and straightforward for you. Her attention to detail and thorough follow-up are what we aim for in every interaction. We appreciate your feedback and look forward to serving you again! 😊
~Lisa