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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I did not receive email confirmation of my order & I called customer service & resolved my issue.
Refuses to answer for over a week, ignores the issues, ignores the pics proving the issues, and just responds "it was delivered"! USELESS PIECES OF CRAP THESE JERKS ARE! HORRIBLE, HORRIBLE, HORRIBLE!
I completely understand it was right in the middle of the holidays, had I received a shipping notice I would not have stressed out so much. But again considering the holidays, you shipped it pretty fast. I did receive everything and how beautiful the knives are and how well they are made. I will be ordering again absolutely.
Hi William! Thanks for the review and your loyalty to Blade HQ!
~Lisa
Just letting your company know this. You have a terrible reputation in the knife community for lack of communication, slow shipping, and lack of responsiveness to complaints.i still haven't reciebed a order confirmation but you're company has helped itself to payment from my bank account. I've recieved no receipt for payment since the charges. No communication except an email saying my order was recieved 2 days after I emailed them regarding no communication from your company. And yet still no confirmation email.
With being the holiday seasons I completely understand long holds/delayed responses. Still frustrating to deal with but Hannah was very helpful and was able to provide the information I was looking for.
Hi Christopher! I apologize in the frustrating delay and thanks for your understanding! Happy to hear that Hannah was able to provide the information you needed.
~Lisa
The help line was down so I emailed my concern. They were very responsive and gave me free shipping and expedited my order. Very pleased with response time and results.
Hi Scott! Thanks for the great review! Happy to hear you are pleased with our customer service!
~Lisa
Ordered knife with overnight delivery. FedEX failed by days but Blade HQ stepped up and refunded my $50 shipping fee. Blade HQ cares about their customers and takes action to ensure the best experience for them. Blade buddies stick together!
Hi Lewis! Thanks for the positive review! Happy to hear you are always taken care of!
~Lisa
Ordered on 12-27 emailed 3 times since and just received a reply today 1-4. If you were closed the holiday week, you should tell people. No email in response to "when will this item ship" for 7 days is unacceptable when I received at least 20 emails in the same time for Sales at Balde HQ. Just want my knife. Never had any problems before and don't expect any in the future once this is resolved
Hi Dominic! Thank you for the feedback. I apologize in the delay in email response. We are working through a high volume of emails, and the sales emails are automatically generated. You may give us a call at your convenience for a faster response.
~Lisa
No issues, problem solved. Rep was helpful and professional
Hi Bill! Thanks for leaving a review! Happy to hear your issue was resolved professionally!
~Lisa
I was looking for a knife for my wife for Christmas, I started on Amazon but then ended up at your site because of the larger selection. I choose a knife from your site specifically because it said if I purchased before the end of the day it would be there before Christmas. Leading up to Christmas I received no new emails about when I would recieve it so I emailed your customer service and because of your hours of operation didn't get an email back until after the holidays. It did not in fact come before christmas. I assume because I had a message written on the blade, which I also thought was a laser engraving not just printed on. Maybe I overlooked that but I was disappointed non the less. When I received the product I was pleased with the quality of the knife but the supposed gift for spending over $120 ( I believe) wasn't in the box. That's not why I bought the knife but again a bit disappointing. Overall the price and quality seemed good but disappointing service. After all we are only as good as our word and your company's word doesn't seem to mean much in promises to your customers.
Hi Michael! Thank you for your feedback! I apologize that your order did not arrive on time, and that the promotional item went out of stock and you did not receive it. Unfortunately, we have a limited supply and are only available while supplies last. We are happy to hear that you are pleased with the quality of your item. The engraving is laser engraved and does add additional processing time.
~Lisa
Melissa was great and provided everything i needed
Hi Isaac! Thank you for leaving a review! Happy to hear Melissa provided everything you needed! I will share this with her!
~Lisa
Dallas was very nice and accommodating helped me as best she could won't know for sure till i receive the knife i ordered thank you for your help...
Hello Vernon! Thank you for leaving a great review of your experience with Dallas! I will pass this along to her.
~Lisa
I order a knife on the 26th of December and paid to have shipped in 3 business days... Here it is the 4th of January and response from HQ was...
Here is your tracking number, knife is on its way...
So why is it taking so long?
Hi Gregory! Thank you for the review. We are a little delayed on order processing, which is not included in the shipping time. I apologize in the delay of your order.
~Lisa
After my 2nd follow up, found out my order was on hold for some "fraud" issue. Not sure what that is, but would have been nice to know sooner so I can order again. Will probably order somewhere else.
The company's staff are always attentive and supportive towards the customers, I always have a great experience when interacting with the company.
Hello Giorgi! Thanks for taking time to leave us a review and thank you for the kind words, we appreciate it!
~Lisa
Order was late due to Holidays. Got order only late. Good service with Hannah.
Hi Henry! Thanks for leaving a review! I apologize that your order was late, but happy to hear that Hannah provided good service!
~Lisa
Very very very very very very very very very very very good
Hey Dave! Thanks for a Very very very very very very very very very very very good review! We appreciate that!
~Lisa
I've procured many a knife from this company and haven't been disappointed yet. I had an issue with one Balisong that had a chipped tip and an OTF stuck in a state of purgatory. I got an email and a phone call that same day offering a shipping label and refund/store credit. Blade HQ/Grindworks does it right. The products they select to make available are all sweet pocket(or belt) candy& super handy. I've wanted an actual OTF since childhood, thankfully these guys made that a reality. Cheers
Hey Alex! Thank you for the great review! Happy to hear you are pleased with our products and customer service and that we helped fulfill your childhood wish!
~Lisa
Got an answer back within 5 minutes. Thankful for the quick response.
Hi Jesus! Thanks for the great review! We appreciate it!
~Lisa
I contacted Customer Support to check on my order and received a response from Jen, within a minute or so, with an update. Very fast and friendly service.
Hello Gary! Thanks for leaving a review! Happy to hear you received fast, friendly service from Jen! I will pass this along to her.
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michael! Thanks for the review! Happy to hear that our customer service was able to resolve your issue.
~Lisa