Yelp for Business Owners

Stop by TrailerHouse in Garland, Texas they have excellent food. Customer service is very professional. The food is fresh and hot to order. Please tell them Keekee sent you.

Yelp is a business that works for other businesses and yet will dictate when the business can reply to reviews, let me explain, it is yelps business practice that in order to reply to reviews that the owner of the business has to put a very specific type of picture of the owner themselves on the site, stating that their research shows that customers feel more comfortable when they can see the owner,... a bit hypocritical since i am fairly confident that the owner of yelp is not a red flowery logo like what is on their site, i understand their plan but to refuse to allow the companies that pay them for their service to determine for themselves what is the best practice for their company is nothing short of dictatorship, i have spent many hours trying to have them address the issue, and at one point could reply with my company logo as the picture of my company but now they are denying that and i can no longer reply, which puts my company at a disadvantage, i can no longer thank my customers on line or reply to a bad review whether true or malicious, i believe a company i pay should allow me to determine how i do business not demand, dictate and punish for not doing things the way they want. Please think twice about this company and make sure you want them running your business for you before you sign any contracts or advertise with them. Yelps policies are costing my company business and stress. Be careful

I was harrassed almost daily regarding contacting them to setup my profile. Initially thought it was part of process hours later told that I wouldn't get charged anything for the trial period. No trial period. I got charged $110 for 6 days which I cancelled after 2 days because I explicitly told her I couldn't afford the daily amount they laid out. She said we will also give you $150 in advertisement if you setup trial now just for trying there premium features. Well 3 organics clicks cost me $110. Don't bother calling the sales retention department get tossed around and told not sure where the communication gap occurred as none of what I was told is a THING. Ultimately my add setup is done solely by the client and I should've known the charges i agreed to regardless of what was explained to me. Oh and that $150 is only if I keep my add for the entire month so because I only had 5 days I only got the $25 towards the adds and there is no TRIAL! Just frustrated I explained my budget and not only did I not get one review, call, message only 5 clicks, 3 organic amount to $150 what a deal! Way to prey on new businesses, they should be sued for punitive damages and than the outrageous lies of fees for there fake advertising!

Recently disputed a charge from yelp after they were no help getting the issue fixed. I use the app for most of my yelp business which means I've created ad campaigns and for my two locations. I canceled the ad for this location back in august using the app due to the ad amounting to nothing. So fast forward to October I get my cc statement and yelp has charged me $479 for the same ad for the month of September. I explained to them we cancelled this using your app and I don't feel like we need to pay for something we didn't even know was running and didn't even get to customize it to our needs. They basically told me that even though the app has a cancel campaign button I would still need to log in through a computer in order to successfully cancel and ads with them. I was floored! I asked them to at least credit me something to use for future ads and they declined. Hung up pissed off and called the bank to dispute the charge. Now that I have disputed the charge yelp has removed all my reviews and placed them in the not recommended section. This is the dirtiest business practice I've ever seen in my life.! Please don't give yelp your business. They're not good for any type of business.

YELP is a business that makes bad practices.
My business has received only spam requests, after announcing my business with yelp. Yelp employees send requests that never come to anything, posing as customers. Also YELP employees HASSAS me via phone and want to advertise my business with them.
My business canceled the yelp ad after 2 days, because my business received a lot of SPAM from the employees of YELP, but the surprise was when the first of the month came, I charge my card claiming that the ad is not canceled, Yelp I manipulated my business account and made an unauthorized charge to my card.
I do not recommend Yelp, it's a business that practices illegal.
Yelp is a business that makes illegal practices

I wish I could give Yelp for Business 0 stars, I honestly feel like it's such a scam. I thought that I had cancelled my ads after I was coerced by a sales rep who had set them up, and I originally went to cancel because the ads were way too expensive, and they charge PER CLICK even though 95% of the clicks lead to nothing. I checked my account this morning and saw that Yelp charged me $420. Like literally everything that I have in my account, I am a new small business owner and I'm 19, I feel so taken advantage of by this company. After charging that much you would think that I would have at least a few customers, well you'd be wrong because all I have had for the past two months are 110 ad clicks, 17 potential clients, 16 of which actually clicked my account, and only 2 of which clicked the book button. So basically I paid $420 for 2 clients, who I am not even sure actually did go on to book with me. This service is such a scam. They are charging wayyy too much for advertising, I will be cancelling my partnership and removing my account, I hope that this review will help other business owners to never trust this service. After calling about this, they were able to refund me, but only 50%. Needless to say, I am very upset and angry.

I was contacted by an "Account executive" by the name of Natalie arana who instantly babbled so much at me, i should've known at that point to end the call. Well i didn't, as a result of that, i bought into an over embellished fraudulent product that serves me no benefit whatsoever. I knew countless things were wrong when i noticed patterns of the "activity" on my account were questionable. I reached out to this young lady via e-mail and phone about my concerns regarding fraudulent ad clicks in an attempt to steal from small business's. Roughly 2 hrs from me sending her a detailed e-mail about my concerns, she finally reaches out to me, in sort of a mocking rude way. That she would have an "Account manager" reach out to me regarding my concerns. I replied simply, "but arent you an account manager as well"? She replied, they handle specific questions regarding account activity. And that she will forward my concerns to them and that they would call me. Its been end of day and havent heard anything back regarding this. I would like to cancel service but cant even do that because they're trying to hold off until my first payment goes through. They're modern day ponzi schemers who seem to be untouchable. What entity would allow another entity to defraud hard working citizens who contribute to society and not only contribute but make it better and to help it thrive? Its pathetic and disgusting to say the least. To make matters worse i cant get my business to get off this site to save my life. I almost am interested in recreating my brand entirely to not have these people apart of my business in anyway.

Yelp hounded me about running ads on their site for my very small business for weeks and after a friendly conversation with a rep who told me it would be just a few dollars a day and convinced me to try it, I was horrified to see that I was charged $535.
Furthermore, I had five of my clients leave me beautifully written reviews and Yelp wouldn't showcase them because they determined they were too biased and not fair because they felt I solicited them. I am a sort of spiritual counselor and my clients and I have very close relationships because of the nature of my business. I don't have negative reviews and either way, how would my clients even know I'm on Yelp. I'm word of mouth and have very personal relationships with my clients. I got NOTHING for the month but a blank page and somehow overcharged hundreds of dollars I do not have! I'm horrified by the dishonesty of this company and their tactics and have since found out that thousands of people have fallen prey to this scam and that there's some loophole that makes it not illegal. What are we supposed to do? They verbally tell you it's something totally different from what it actually is, and you don't question it because they're supposedly a reputable and well known company.

Also, I wrote them last week to ask to cancel before I even knew this was happening and no one ever responded. So now I know that lack of response cost me an extra $150 or so.

I was contacted by Jason Thibeaux (Elite Account Director, Yelp Inc. | P: *******805) he kept calling me back trying to get me to join Yelp for Biz. I was always busy and wasn't interested as I already have a lot of traffic in my shop. Well, he promised a trial run, I wouldn't be charged there was no fee, it was based off performance. I wasn't fully convinced, but he promised me I would see results, I decided to do the trial run for all I was promised, Jason asked for my credit card information cause it needed to be on file to start the account. I was told I could cancel if it didn't work out for me. I was promised a credit to try Yelp For Biz: I was immediately charged $46 right after he told me there was no fee. This was in the middle of the week, by Monday I was already charged $111.36 I called Jason back and I asked him why I was being charged already that's not what he told me would happen. The guy is a liar, just as this company they are no different than the Nigerian scammers that call everyday.
I do not recommend. I wish we could do something about it, there has to be some kind of lawsuit that needs to be filed against them after reading all these complaints. I requested a refund and I was told someone would look in to it.
There's no supervisors or legitimate department to file a complaint. Be careful

I received a 300.00 credit from Capital One when making an online purchase and I contacted Yelp to see if they could help me grow my business. I spoke to Billy, and he told me all the bells and whistles and had me lookup other businesses he helped and wanted to help me start, and I told him I was going to speak to my other half to see if this was something worth doing and to not charge my card. I told him I wanted to use the credit to see if I received anything to help me and to call me back (this was in Feb 2023. When he called me I told him I was not interested and to cancel my account and instead they charged me 136.00 and 46.76 and I disputed with my bank and my money was reversed. Now I am receiving emails saying my refund is not warranted and they are saying that I only spoke to Billy, to cancel and ask for help to cancel on the website which was hard for me to cancel myself because I am not that tech savvy. I know they record their phone calls and I cannot seem to end this nightmare. I received emails from Yelp, a Gabriela sent and I will go ahead and upload screenshots as well.

Yelp hounded me for years to join up with their advertising program. I refused for two reasons. The year-long contract and the fact that at the end of the month I would have to pay for the amount of clicks I received whether or not it resulted in a customer. I'm not a gambler so I always refused. I didn't want to owe them any money at the end of the month in case the clicks did not turn into a customer. Then they called me with this new program, no annual contract and I could tryf*** a $300 a month limit half of which would be paid for with the introductory $150 free clicks or something. Two months later I get a bill for over $500! I lost the dispute. When I called the company and had them walk me through what they claimed I agreed to they took me to the sign-in page and showed me where I clicked on agreeing to the $450 amount ro which they added another $90 for something or other. Here's the problem I never EVER did this and I don't know who did it but I surely did not agree to this amount. I have NO memory of going to this page and signing up and I have a good memory. SO STAY AWAY. RUN if a salesperson contacts you.

I was contacted by a yelp rep to get my business going on yelp. Which i thought was great! Nickolas si***a set me up with a promise promotion for beginning yelp businesses of $600 in free advertisements. Once the $600 was used up is when they would begin to charge my card. Account was started on sept 11th 2019, i canceled the ads sept 19th 2019, yet again another promise of no charges to my bank card. Come oct 2nd 2019 i got charged $326.22. Thats roughly $40 a day of "advertising" i didnt get a single customer out of it. I did get
3 messages (whom i responded to yet never heard back from again)
37 ad clicks
25 organic.
This is not enough at all to be charging $40 a day.
I contacted about a refund immediately and they said it would be a wk. Today is a wk and they said they are still working on it, could be another wk or more.

I signed up to get my husband's photography business a profile. They offered $300 free ads. On the phone I was told they needed my credit card, but WOULDN'T BE CHARGED ANYTHING! After the $300 was used, I would be notified.
LIES! I was charged $54.76 today. I never received any emails stating my card was going to be charged.
I called them and they would not refund my money, so I had to call my bank to put a block so they can't charge me again and am doing a chargeback on my account. DO NOT TRUST THEM!