Yelp for Business Owners

Sales rep did a poor job explaining the details - as it turned out, I was being charged $36 per click when the budget was limited to $15 per day. I was also told that they would handle editing the ad to look a certain way - it wasn't until I called that I was told that they couldn't edit the ad - no communication. When I called customer service, it was almost as if they were expecting the call - they did nothing to try to keep my business - I guess they are used to getting calls cancelling the service.

As a Realtor my business relies heavily on Leads. I have received several leads interested in my services. Some have specific requests and I am specific in my responses! Main problem is having all the communication on Yelp. By not providing me any contact info of the 'lead' we are locked into Yelp. I have sent leads photos of my business card and my full contact into. They never reply or reciprocate. My next replies will be asking them for contact info so I can reply to them more directly. Using Yelp as a line of communication between customer and business owner is seriously lacking. And by phone, nearly useless. Expecting your leads to go back into your Yelp to reply, is very short-sighted on Yelp's part.
If this continues this way, I am dropping my bus. Page. They say if I do my assigned page will continue
Which is no problem, as I don't plan to drop my business anytime in the near future. I just wont be able to get more leads, or make other changes. Which at this point is not an issue anymore with regards to Yelp!

I'm a resident over at Birchlanding apartments and I hav several issues with my apartment Mr Victor and his assistant Jay was amazing while repairing the issues, the put down plastic for the walk way to keep from walking on my carpet and as he repaired the issue Mr Victor talked and walked me through what he was doing and why. I'm highly satisfied with the job they did repairing the damages and they were very professional while repairing it.

Business owners need a class action lawsuit against Yelp to stop their signup scam!.

We had an experience almost identical to that experienced by Tammi A (1/24/20).
And to use her words, "Listen carefully to what they say... they will tell you that their free $300.00 will cover everything, encourage you to sign up for things they know is beyond the 300.00 and you will get stiffed for the bill. Hang up immediately if they call you! Do not fall for the free $300.00 scam."

And to top this off, Yelp does not distinguish between our business and another one with a similar name (and lousy ratings located in another state". They told us there was nothing they could do about this!

And as Tammi A. Has posted about your account, Yelp "will never remove it or allow you to mark it as closed or remove your contact information. Once you are on yelp, you are always on yelp."

I was charged for ads and all the calls or "leads" were other sales people trying to sell me more ads!
I would stay away from Yelp ads total rip off!

I received a promotion from yelp that give you a $300 free spend budget before they charge you anything. Well to my surprise I received a bill for a $115.88 for services between Feb 7th to Feb 28th. I was confused because when I looked at my activity, I saw 23 views and 16 clicks with 4 leads and a $64. Spend. Yet, they billed me $415.88, gave me a credit for $300 and I am now responsible for $115.88. I reached out to the sales person and the support team. I received a call back from Kassandra in the support team who informed me that I did not look at the correct screen for my billing, and that my spend is different from yelp spend so my click cost was $23 per click. This is the most deceptive selling I've experienced and would never recommend yelp.

I gave Yelp a chance and the account executive did NOT say that the per-click price would change, yet alone from $4 to $17 per click. Also once you create a business listing they refuse to remove it. None of this is clearly defined in any contract and was ABSOLUTELY not stated in any of the multiple lengthy phone calls or emails that transpired. Luckily an ATM ate the card I used so they'll have to come after me in collections but I will absolutely fight the fact that they used deceptive and untrue measures to get me to commit to a service that couldn't possibly live up to their empty guarantees. HORRIBLE. I urge everyone to go to the Better Business Bureau and complain. I might even start a class action lawsuit.

In September I received an email to receive a free $300 Credit of ads for yelp business. There was no time limit. It said after you use your $300 in credits and you don't cancel your will receive a bill next month of acquiring changes. I signed up in mid September and in Mid October I received an email saying I'm close to using my ad credit. So frequently checked my app to see what amount was left. So when it reached about $288 I discontinued the ads. I only received a bunch of false leeds and robotic calls no dates were booked.

So I checked my bank account I saw this charge for $153.06 from Yelp! I called today the the first person who told me it's based on clicks and I went over my credit. I explained many different times that I did not because I checked frequently because I didn't want to be charge. She's telling me I don't understand. I said so your app lied or is delayed telling me different. She said no I was wrong. I asked to speak to another person.

So the next person said, No you did not use all your $300 credit but your used clicks which is $5.50 per click. So this doesn't make sure. Why give me a credit to use and charge me? Then she went on and on about advertising. Which had nothing to do with my lost money. I told her to cancel my ad all together and she did not. I want my hard earned money back!

They bill you before they say it's supposed to start. After a year at $300 a month and getting NOT ONE JOB, I cancelled on the 3rd of the month. They sicced a collection agency after me and used the ad impressions *that THEY manipulate* to prove it was 'working' but neglected to show how I still owed them. I got sick of the harassment and paid them off. I just feel obligation to warn any other company to RUN far and fast from Yelp Business.

Refused yelp ads. Biz not in local search anymore Reviews removed My Business is now not recommended

Stay far, far away! They cold called me, then gave me a "tour" of their business site. They said I had to put in my credit card to show them how the site worked, but that I would not be charged for the first two weeks, so it wouldn't cost me anything. I was skeptical, so I hesitated, but he assured me I would not be charged if I canceled in the first two weeks, so I succumbed. After I signed up, the service was awful (they couldn't get me logged in to my own site), and the number of searches for me didn't budge. So I canceled within two weeks, and they charged me $278! They won't remove the charge. I put in a dispute with my credit card company, and I'm considering going to small claims court. They're awful!

I own a buisness in AZ. I had many postive reviews and a couple negative reviews. I paid to advertise with them for about 6 months but it didn't make much difference dor hundrrds of dollars so I canceled it. I stayed very active on yelp, talking to any customers etc.
Yelp employees keep calling me and harassing me because I refused to continue to advise with them. After they where so buritly rude, I finally said too put me on their do not call list. I'm sick of getting harassing calls from the Yelp employees. Well within two days over half my reviews disappeared and everyday, another review is removed! What a Deceitful company! I will never plan on doing any more advertising or hive them another dime! Stay away from Yelp!

How to make a long story short... My credit card was charged for a service I never signed up for. I set up my free Yelp account. The next 2days I received multiple calls and a gentlemen signed me up for a free 7day trial which i was excited about as a new business owner. He asked for my credit card to charge AFTER THE &DAY FFREE TRIAL. I had to cancel within the 7 days. I cancelled 2 days later. Today I noticed a charge on my credit card. I called and they denied ever calling me and said they never had a free trial and that no one ever called me. He said I must have signed up on my own online which is why i was charged and that he could not refund me. He also stated there was no one else to speak with (mgr etc). Because they are such a big company you put faith in them and they just scam you. Wish i had seen these reviews before.

Do not do not fall into a trial period with these guys! You will get charged no matter how "free" they indicate! To remove your credit card information takes forever.