Bitiba.co.uk has a consumer rating of 2.83 stars from 6 reviews indicating that most consumers are generally dissatisfied with their purchases. Bitiba.co.uk also ranks 153rd among Pet Supply sites. The most common issues with Bitiba.co.uk are around customer service, which is not as good as expected by some customers.
Low prices and very quick delivery. I ordered a dog harness on Sunday morning and it was delivered by 8am the nxt day. Outstanding! I will definitely order from them again.See positive reviews
Shocking Customer Service Reaction. I have shopped with them on a number of occasions taking advantage of their "Free Delivery" for orders over £39. Now I have 4 dogs I placed an order recently and found I had been changed an additional £2.99 delivery. Despite challenging this, customer service have refused to refund the cost because a clause in their terms says that if the cost works out to less than £2 per kg, they apply an additional change. From my point of view its either free delivery or its not - I will not shop with them again and I suggest you don't either.See critical reviews