Elaine H.

I placed an order on 8th March 2018 and it was accepted and the money applied for on my bank card - a day later order cancelled as items out of stock. Today is the 13th March 2018 and the amount of £77.99 is still shown as pending on my bank account - despite reminders and reassurances from Bitiba that this will be dealt with I am still waiting - if this is not sorted soon I will have to overdraw and pay bank charges - how hard can it be to remove this outstanding amount, it was so easy to put it on in the first place. In the meantime I have placed an order with another online company for the same items, slightly cheaper, and these arrived on 12th March 2018. Disgusted, I have used Bitiba for some time and this is the first instance of bad service, but the trust has been compromised and I will not order from them again.