This site takes a couple of days to answer emails. I ordered a product, changed my mind, and they refunded me in about 5 days. I ordered another product but they accidentally sent the wrong one. No quibbles, and refunded me difference which I was happy to accept. I sympathise with users with unfortunate tales, but must say my experience has been good.See positive reviews
Not in uk in USA. Google search their name before use willexplain all! Hundreds of complaints. I am owed £125 refund now 3 months loads of excuses - now told I won't get one and take it up with my credit card co. If you have been caught file a complaint here www.bbb.org/us/ A USA trading standards organisation they will take up the case. Also here www.ic3.gov and www.ftc.gov The UK Fraud Office has an on line crime reporting site which is easy and quick to use www.actionfraud.org.uk Do spread the word and pass on these links.See critical reviews
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