Ordered a 6 week supply of their supplements "Belly Buster" and "Leptiburn" in order to increase my metabolic rate and help burn unwanted belly fat. That cost me close to $400.00 Cdn. After ordering I was inundated with email spam pushing their products (about 20 per day) and offering phony discounts and special "bonus gifts" which turned out to be discounts on more of their products if you ordered. The products were ineffective and loaded with Caffeine which gave me trouble sleeping. STAY AWAY from these hucksters is my advice.
I am just trying to buy a product and I keep getting all these pages that say wait your order is not complete yet here do you want to buy this or do you want to buy that page after page after page I don't understand what the $#*! is happening I'm just trying to buy a specific $#*!ing product I don't want 20,000 attempted up sales I just want the one $#*!ing product stop with the attempted up sales already if someone comes on your site to buy a specific item sell them that specific item stop with the $#*!ing up sale bull$#*! I have no interest in that you are going to lose a $#*!ing customer. And I know I can't be the only one that has ever complained about this. I was dead set on making a purchase from these people but they can't seem to stop with the upsell nonsense so I'm thinking about calling it quits and never purchasing anything from them ever again. I have been a customer in the past and the upsells were not this ridiculous. They have gotten extremely ridiculous with the attempted upsells. And I'm over it. I am beyond pissed off with this right now. Just sell me what I want to purchase and $#*! off with your upsells
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello John,
My name is Barbara, and I am the Brand Monitoring Specialist with BioTrust Nutrition. I sincerely apologize that our products did not meet your expectations, and I'd like to offer my assistance in resolving your complaint.
First off, I'd like to clarify a few details. LeptiBurn is a stimulant free formula. While it does contain a Green Tea Extract that is standardized for 98% polyphenols and 45% EGCG, it contains less than 1 milligram of caffeine per serving (a cup of coffee has approx. 95 milligrams). I believe the product you are referring to as "Belly Buster" is our product BellyTrim XP. This, too, is a stimulant free formula. I'd like to reassure you that the sleeplessness you experienced with these products is not common, and it's important that I document your reaction. Your safety, satisfaction, and results are our priority.
BioTrust has a 1 Year Money Back Guarantee. While we do ask that our customers return their empty and unused bottles for a refund, I happy to issue you a full refund, document your reaction, as well as ensure you are unsubscribed from our newsletters. Please allow me the opportunity to assist you. You may send me a private message through this website, or you can contact me with my email address below.
Thank you for sharing your feedback, and for being a valued BioTrust customer!
Barbara Tajner
btajner@biotrust.com
Brand Monitoring Specialist