BioScrip

Dealing with Bio Script Coordinator was. Rude Unprofessional example of how patients are condescended disregarded and blame shifted rather than allow a person to speak it is met with uncontrolled anger. Her name is ( J) and if she cannot respect clients she should not be there.

This company has horrible service. In one instance delivered the incorrect medication to me. Had I used it there could have been serious problems. I caught it and questioned them. They admitted it was wrong and told me to destroy it. I did not and still have it.
I was given a quote of $1400 for the whole process. Once done I received a bill for a little over $11,000. I called billing but, you guessed it I got someone in India that could barely speak English. When I asked to speak to someone in America they put me on hold and never came back happened the second time I called. I have left messages with their billing group in the US but no response.

All customer services go through India; they charge you for items you don't have. When you speak to someone in INDIA, they say they will amend the bill, and then you get another bill in again with more added to it. They charged us for a Pump we never even had. This went on for months and months. We made 12 calls to them. We are still being billed for items we do not receive and now it's going against our credit. I advise anyone to stay away from this company. I wish I had read reviews before I went with this company.

This pharmacy screwed up a delivery for me and I got upset. Yes I yelled and I did swear but where do the staff at Bioscript get off telling everyone their side of the story and no one wants to listen to mine? Is this professional behavior to talk about patients behind their backs? Even my Bioadvance rep takes their side and is now treating me like something you would scrape off the bottom of their shoe.

How is this justified or even considered professional? If you don't want patients upset, please do your job right in the first place so these situations don't happen.

This company is so screwed up, my daughter's monthly medication is to be mailed to our home every 30 days. Her last dose was November 25, it is now January 6th and we have yet to receive it. The 30% dedictible we pay was paid and scheduled for delivery. The next day rolls around, and no medication. I call the following day and they say "oh there was some miscommunication and we read it wrong, we didn't see that you had paid the 30% so therefore it was not shipped out for delivery" so I suggest anyone to look elsewhere for their needs. This company is completely incompetent.

Summary: their call center is impossible to do business with. If you can finally get through and talk to a competent rep, everything goes fine after that.

I had service (provision of PEG tube fee and supplies) from Option Care, and they were great. Then they merged with BioScrip, and it was a complete pain -- and unfortunately it is getting worse, not better. Long voice menu when I call (the old Option Care menu was short and quick). Then there is a long and indeterminate wait for a server; I have left it on hold for over an hour and didn't get served. The periodic and inaccurate announcement, "Your call is important to us," never has an estimate of how long it will take or where you are in the queue. A few times, I asked for the call-me-back queue, and nobody ever called back. It took three days of trying before I finally got a real person to deal with my problem -- and it was just a routine reorder. I'd sign up for email reorder, but I could not find anywhere on their web site to do so.