All customer services go through India; they charge you for items you don't have. When you speak to someone in INDIA, they say they will amend the bill, and then you get another bill in again with more added to it. They charged us for a Pump we never even had. This went on for months and months. We made 12 calls to them. We are still being billed for items we do not receive and now it's going against our credit. I advise anyone to stay away from this company. I wish I had read reviews before I went with this company.