• BillionGraves

Overview

BillionGraves has a rating of 1.4 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BillionGraves most frequently mention credit card, auto renewal, and last year problems. BillionGraves ranks 57th among Genealogy sites.

  • Service
    10
  • Value
    10
  • Shipping
    1
  • Returns
    4
  • Quality
    7

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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How would you rate BillionGraves?
Top Positive Review

“Excellent site”

Deborah C.
8/15/20

I've been transcribing tombstones for awhile now on BillionGraves and never bought a subscription. I've won monthly upgrades by transcribing over 500 each month (there's a similar one for those taking photos and uploading to their site). When I've had any questions, they've answered in a day or two and that's impressive considering the covid pandemic has made most businesses closed or slow. I've never had any issues with their replying or the issues outlined by those criticizing BillionGraves. Many of these issues appear when you don't read before signing up or reading the policies which everyone reads and agrees to.

Top Critical Review

“Rip off with bad customer service”

Deb W.
3/18/24

For a year I subscribed and I've never gotten one result. I thought I had canceled before my year was up but it didn't take. They took another year after i canceled yesterday when the payment was pending. DO NOT WASTE YOUR MONEY ON THIS SITE. They are a rip off and customer service is no better.

Reviews (59)

Rating

Timeframe

Other

Thumbnail of user deborahc840
3 reviews
4 helpful votes
August 15th, 2020

I've been transcribing tombstones for awhile now on BillionGraves and never bought a subscription. I've won monthly upgrades by transcribing over 500 each month (there's a similar one for those taking photos and uploading to their site). When I've had any questions, they've answered in a day or two and that's impressive considering the covid pandemic has made most businesses closed or slow. I've never had any issues with their replying or the issues outlined by those criticizing BillionGraves. Many of these issues appear when you don't read before signing up or reading the policies which everyone reads and agrees to.

Service
Value
Quality
Thumbnail of user annay34
Anna Y. – BillionGraves Rep

Thank you Deborah, We appreciate users like you! If you will send in a ticket to customer service, we will be excited to reward you for a great review! Thanks again!

Thumbnail of user ajs40
2 reviews
5 helpful votes
August 27th, 2018

I am a genealogist who has been doing research for over 25 years. I have used this site and others for my research. I prefer this site over others out there, because you know for certain that a headstone is where records state that it should be. This is due to the GPS technology that drives this site. You don't get that kind of guarantee on other sites, who I have found are often mistaken.

I have traveled around the United States using their app to document family graves. Our family just recently traveled from Utah to Georgia, Alabama, and Tennessee using multiple devices to capture images and it all went off without any problems and worked beautifully. I would recommend this site to anyone and everyone to capture family headstone data.

Thumbnail of user shanaeh1
1 review
5 helpful votes
January 25th, 2018

I have used Billion Graves in both the US and Australia. I've been able to submit over 10,000 gravestone pictures and transcribed several thousands more. I've used the app and the online version. I've had a seamless experience and have loved helping others connect with their ancestors. Thank you Billion Graves for providing this venue!

Thumbnail of user annay34
Anna Y. – BillionGraves Rep

Thank you for your hard work! It will be enjoyed by many for years to come!

Thumbnail of user melyssaw
1 review
6 helpful votes
January 24th, 2018

My family and I have had such wonderful experiences in using the BillionGraves app to photograph headstones. In a recent trip to Massachusetts I ran into a couple wandering around the cemetery I was continuing to photograph. They appeared lost. After a brief conversation explaining what I was doing, I was able to show the couple where the grave they were looking for was located just by using the app. The app lead us to the exact location. The couple were so happy as they had been searching for quite awhile.

Service
Value
Quality
Thumbnail of user annay34
Anna Y. – BillionGraves Rep

Yes! This is what makes us unique compared to other sites out there. When a cemetery is completely photographed using the GPS technology, it blesses everyone. I was in California looking for my great-grandmother’s grave and found it in a cemetery with thousands of headstones in a matter of minutes. Why? Because a wonderful volunteer, such as yourself, took photos and transcribed the entire cemetery. It made finding the headstone a seamless process!

Thumbnail of user micheller210
1 review
6 helpful votes
January 25th, 2018

I use this site regularly when researching various family members. There are a number of ways that BillionGraves can point out other research opportunities - my favorites are:
--Names of people burried near by.
--Names of people with similar names (surnames both maiden and married) burried in the same cemetary.
--Known family members (this can be updated by users to help those researching in the future)

In addition - it is easy to help others by transcribing pictures taken by others. The tools make this easy - so you can do a few, or a few hundred depending on your time and desire.

Thumbnail of user thomasc214
1 review
5 helpful votes
January 23rd, 2018

I was surprised to see so many negative comments. My experience was phenomenal. I needed a photo of my Dad's headstone who is buried almost 1,500 miles from my home. I put in a request, and within two days a volunteer had taken the picture. Wow! I don't know if that's normal or not. I found an uncle in Oregon who had a son I did not even know about. Knowing that most people are buried in family plots, I have found the GPS that identifies where the family plots are exceptionally helpful. Their data base continues to grow by thousands of records each day. I love it. With the monthly cost being less than an average cup of coffee makes it sure seem like a great value to me.

Thumbnail of user crystall79
1 review
5 helpful votes
January 25th, 2018

Billion Graves is an amazing database of user-input grave information. Sometimes, grave information is not available but it is because no user has photographed that grave. Since images record GPS locations, it is easy to see surrounding Graves, which is helpful. Also, with the app, contributing images is super easy! Good job, Billion Graves!

Thumbnail of user franks58
1 review
9 helpful votes
March 27th, 2014

Really enjoy volunteering for billiongraves. It is so easy to contribute to their site with their app. You really have two ways to contribute. You can upload photos using their app or you can transcribe memorials by logging on to their website. No drama, no fighting over who owns the headstone photos. You are really made to feel like you are part of their team. In just 2 years they have over 7 million memorials. They are growing rapidly. They have joined with familysearch and myheritage.

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From the business

Our goal is to document and preserve every cemetery throughout the world, to honor those who have died and to connect families. We use modern technology to capture images of headstones with their GPS locations so users worldwide can access those records anywhere. With just a couple of trips to your local cemetery each month, YOU can easily make these records available to those people searching for their relatives. Join our worldwide effort and see just how rewarding (and even addicting!) BillionGraves is.

Company Representative

Thumbnail of user robertm1196
Brian M.
CTO
Typically does not respond to reviews

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