BikeBerry

I ordered and paid for a rear electric kit in March of 2020, they sent a front kit. I decided to go with their front kit, but it failed to operate. I managed to convince them to send the proper kit in October. The kit they sent was one returned by a previous customer with missing parts and a damaged controller. After dozenS of emails, and wasted minutes waiting on hold, I sent it back this morning. Now I expect another hassle getting my $800.00 or so back. This is complicated by the fact that no longer have an account with the credit union that sponsored the credit card I used. The amount I spent is too small to involve lawyers, but I would if it was feasible.

Don't buy anything from these children.

PS... I bought a gas kit from them a few years ago, and without my experience as a machinist and a home machine shop, it would have been impossible to install. I should have learned my lesson.

This place is operated like a 13 year old kid from mommies garage.

ORDER #BB-*******

They've got Indians speaking people answering the phones that know nothing about motorized bicycles. I couldn't get an American speaking person on the phone. I will never buy from them again!

Spent over 700 with 40$ worth of missing parts. I took pictures of packages as asked. But never recieved my parts and customer service made me regret ever doing business with this company. Its a combination of warehouse workers not caring about their job. And upper management doesn't care about the incompetence within their business and the inability to resolve a legitimate issue.
Bikeberry will short your parts and then if you don't like it, you have to pay for your own shipping to send back. Also pay for restocking or damage. Problem is it always gets damaged on the way in the original ship. This company will prey on the fact that you are invested at a certain point. And to return will cost more than what they shorted in the order. In other words it will cost you less to accept. For this reason I will never again use bike berry. And this really sadens me cause I actually like their products

I bought a kit from them waited two weeks and only received the free upgraded bolts. I called and was told that the kit purchased was now out of stock and I could waite or get a refund. I chose a refund, now they are telling me they won't refund my money because of a free upgrade I received instead of the kit. Since I live in a rural spot it's really hard to get to the post office it's usually a once a week trip for me. I've asked twice already for them to charge me the 14.95 for the stupid bolts and refund me the rest. Finally 3 days later I get an email asking if I want them to just charge me the 14.95 and refund the rest. This company is completely unprofessional and shady. If you have to deal with Amelia good luck!

First off, there is just no way that these reviews could be real.

1.) I had to wait over a month to receive the engine
2.) the engine didn't have any BikrBerry markings
3.) the engine ran for 20 mins, died, and is leaking gas out of it.
4.) pretty much 0 customer support. They were very responsive when I told them I wanted then to cancel the order because of how long it was taking. As soon as it had issues(immediately) they were ghosts.
5.) BUY FROM EBAY THEY HAVE TO HONOR THEIR PURCHASES

Well I have had pretty good service from this supplier my only gripe was about my mag wheels I ordered it took a month to get them other than that I can't complain my new mag wheels work well the disc brakes wor well my pull start works good 3 to 4 pulls and it is running thank you aabikeberry

They have the worst customer service and care very little about their customers. The only difference between there kit and any other kit on other sites is the fact they put there sticker on it. Amazon items will be listed as BBR or Flying Horse.

I received my bike, the pedals won't turn and the bike is completely unusable. I contacted customer service and they told me they would send a replacement. I never heard from them again. I had to open a case through PayPal and now they are saying they are going to send parts for my to try and fix it. I didn't pay $200 for a bike that is broken and I have to attempt to fix. I have sent pictures and videos of the unusable bike. I am completely willing to send back the broken bike for a replacement that works.

I ordered 2 engines back in april. They sent them through fedex, but they were never delivered. FedEx denied the claim to pay bikeberry to replace what was "lost" so bikeberry isnt refunding or replacing my order. I was awake and my front door was open all day when they supposedly delivered my package but the whole day no fedex or even any delivery company came to my door or complex that day. So now I am out almost 400$ because both fedex and bikeberry dont want to do the right thing and either replace my order or refund my money for me to go somewhere else. The only thing they will do is give me a discount to lose more money to not recieve an order again.

Paid for online purchase and received confirmation email. I then received an email saying shipment may be delayed for COVID precautions (no mention before purchase) so I waited patiently. A full week later I still did not receive notice of shipping so called customer service. After 35 min on the phone I was informed the bike was out of stock and my only option is a refund. Why did I have to call to find this out? How long would I have waited for them to contact me? Why did they accept payment for an out of stock item? Why does website brag about fast shipping and then after purchase disclose what are now routine delays due to COVID. Today is 3 days before Christmas... THANKS BIKEBERRY

My response to the review shipping was fast it came in 3 days easy kit to put together with some adjustments reliable 4 stroke engine I'm enjoying it does about 20-25mph I help it by pedaling 1 or two times just to be easy on the motor and friction drive I love it fair price

I want to thank everyone at bike berry for the best ever experience in shopping for a electric bike i never thought that I would ever own a bike like this megabyke and I have not received my previous order yet but I can not wait for the expertise that I have felt from everyone that I have had the honor of being helped from all of them thank you very much I would and will tell everyone I know about bike berry