The problem with Bigpoint is not their games, nor their rules or the website but the really poor and arrogant attitude of its employees.
They are extremely slow and unresponsive and still think in the 21st century that 15 days to answer an email is normal.
When you gently remind them that outside of Hamburg, the world is spinning a tiny bit faster, their arrogance takes over. How such superior people could be wrong. They are always right because they are superior and know the ultimate truth...
This is how they treat their clients from customer service to sales, from support to HR... Pitiful...
Good luck to them with this attitude...
The worse customer services ever! My 5 y/o daughter made a purchase in error as my account was linked to PayPal. I rang and emailed then within an hour explaining what has happened and they refused to reimburse the money. I dispute this with PayPal and they awarded it to me, but then they pestered my so bad, that ended paying much more as they kept adding late fees. AWFUL customer services! I would never ever use their game again!.
This website rips you off by accusing you of cheating so that by their rules they can take things away from you that you have paid good money for. They are rude and obnoxious to their members. Don't get involved with these people, definitely don't spend any money on their games.
Omg big point needs to tighten there reigns on there games support staff. They are all bullies who dont care about anything. And also the mods for alot of there game and dark orbit the most have the most $#*!ed chat mods and support staff period. Coming from someone who has given big point and there games enoungh money to buy a bramd new car with cash should mean alot. Maybe a class action lawsuit will make things change
Worst company I've ever used. Biased support that lie to customers and fail to rectify mess-ups they create. My advice - stay away from anything they do.
Bigpoint has good games as well. One of them is Dark Orbit. Fully recommend trying it out. Browser game very easy to get into.
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