BigAppleHerp

Texted Big Apple and got a response from a person who said he was Steven. I told him I wanted a Kingsnake and that I wanted something mostly black. He told me they had really nice Mexican Black Kings in that were 2020 big babies. Ordered hoping for the best and got the most spectacular black king ever. So happy!

We love our baby Cali King Snake midnight! We've had her for almost 3 weeks now and eats like a champ. My daughter went to get her out this morning and she had vanished! We had 4 screen locks on her 20 gallon long enclosure. But she somehow slipped out and my 6yr old daughter is completely heart broken. I'm hoping and praying Midnight will turn up in the next couple of days. We're doing everything we can to find her. If your reading this, please put up a little pray that we find her. Big Apple Herb is a great place to purchase a snake. She arrived very healthy and has been so great being handled a few times a day by the kids. Buf if you own snakes long enough, you'll eventually deal with an escape. Just praying she will show up soon. Thanks, -Tarron in NC

Ordered a baby/young Indonesian Halmahera blue tongue skink and received it less than 12 hours later. Healthy, happy, very active skink now named Zilla. My daughter loves him and that makes me love BigAppleHerp even more. Customer service was great. Ordering was simple and fast. Pricing is good, we'll definitely be getting all our reptiles from them!

The baby was very active and curious from the second I opened the box when the shipment arrived. Now that he's been placed in his enclosure hes been burrowing, basking, making messes, and he even ate quite a few crickets right off the tongs without any hesitation, which typically I've noticed animals who have just been shipped either aren't hungry and most babies won't eat off tongs so readily. Definitely Recommend!

Ordered my baby dragon and when it arrived it looked very healthy and alert. It also was willing to eat food after warming up some. Beautiful coloring as well! Tail nip isn't horrible (also a toe) But overall im super happy with my Beardie baby!

The snake came sick and skinny with an ICE PACK! They only guarantee snakes 3 days and this snake died in 2 weeks! I should've know as soon as I asked if they were African imports and they didn't know what it was! Don't buy from them!

Snakes were delivered on time and very healthy and happy. They were alert and had amazing colors that are very unique. Every aspect of this company was on point.

They are a bit pricey but you know what they say, you pay for what you get. I got my VERY first snake from them. They are very helpful and answered all my questions and concerns. They package their animals very well and and offer such a great variety of exotics. Ive also gotten many cages from them, all great quality for the prices. I hope to do more business with them in the future.

They not only sent the wrong lizard, i had to take 5 pictures and keeo taking the new lizards out, stressing them out so bad, to take more pictures. Customer service is so rude. They are keyboard warriors and sends you a random gecko no matter what you order. Refused to refund because I wouldnt take my leos out to take yet another picture of this mystery gecko. I am talking sitting on top of the box, lid off, very scared. I dropped one and now it has an awful spot on it. DO NOT BUY FROM THEM! Petsmart sells rabdom geckos for $20-30 that look much better than these.

I spoke with an agent through the big apple herp/big apple pet supply Facebook messenger, and they were very rude to me. Their responses were very short and what they said didn't answer any of my questions, it was like they just skimmed over what I said. I had to re write my question and they were being super vague so when i didn't understand what they were trying to say, they started using capital letters and sarcastic sentences "again, like I said" like I was an idiot. I wanted to know info on a gecko to purchase and they treated me like I was an idiot. Never ever purchasing anything from this company.

Was skeptical about ordering a snake on line. But I couldn't find the okeetee corn snake anywhere local. I found one online here at big apple. I made my purchase and was glad I did. They were very helpful and replied quickly while asking questions before I made my purchase. The snake arrived alive and well. He's everything I wanted. Packaged safe and secure as well.

This seller sells unhealthy reptiles.

They respond kindly before purchase, but if it becomes a problem, they turn into evil.

I bought 4 Leopard Geckos from this seller on Monday, March 8,2021.

The next day the package arrived, and when I opened the package, I sent a leopard gecko without any insulation.
And 1 out of 4 Leopard Geckos appeared to be in very poor health.
It seemed to be a temporary condition due to stress during a long flight, so I took intensive care in the warm Vivarium.
That night I checked my Leopard Gecko, and one unhealthy lizard was struggling to bump itself from place to place in Vivarium.
It was midnight and it was difficult to take him to the vet, and I had to watch the sick Leopard Gecko without sleeping.
But in the end, he couldn't last a few hours and died.
I sent a picture to the seller at dawn. But in the morning, I sent him a text again with a picture.
There was no response. When I said that I would open a dispute, the answer came.

I got a dead leopard gecko from them and I sent them the video of how I carefully opened the delivery bow. After waiting for three days they finally told me it's my fault to its death because I sprayed very little alcohol to disinfect the FedEx box before I opened it? I can't believe it because they told me they didn't understand COVID and said no research shows any surfaces or objects can carry COVID virus. Even if they told me the weather was too cold to ship it at first, I won't be so angry. I'm very disappointed, bad customer service!

I bought a colored Amazon tree boa and they sent me a cheaper garden phase after I sent pictures they claimed it wasn't and blocked me pretty much no customer service they won't chat text or email me after 10 days what's considered a garden phase or dull colors brown grays black and other what they sent is light brown when I was told I would get a yellow black and I messaged before I ordered and they still screwed me over first pic is what I ordered second is what I got

My husband and I ordered some baby turtles from Big Apple Herps, and they arrived healthy and well. When a species we had wanted wasn't available, we were notified immediately, and a spectacular suggestion was made. All communication with staff was wonderful

I purchased a hatchling black rat snake and it's doing wonderful! It's very active and it has an attitude! It ate a frozen-thawed pinky 4 days after it came and is doing perfect! No mites, kinks, or any issues and loves to dig and climb!

Well order my snake on Saturday night. And he was delivered on monday and received on Tuesday. Shipping was fast! And my snake was a little scared with the long flight since i live in Wa. And there in florida. My snake really tiny and has awsome patters. It looks like he had s skull on top of his head. I didn't received any info on the snake in the packaging. So i emailed the company they got back to me the next day, with all the question i wanted so helpful. I also am able to hold him without throwing to much of a fuss. Didn't bit me once. He rattle and hiss 2 time I help him till he calmed down. Stopped after that. He also has a very strong feeeding response. And bit the pinkies 5 time. He also is eating pre-killed. So makes it easy. Then ate it. And looked like he wanted more. Very happy with purchasing and would purchase again. Thanks guys for the awesome corn snake.