Great prices - hard to beat - excellent service; what more can one ask for? For any electronics, B&H Photo is one of the first sites I check and I usually wind up placing my orders with them.
From product deals to customer service, B&H Photo Video has been my favorite to deal with since I've been doing photography. Great selection of products and the best prices.
Disgraceful service! Check out their regulations governing online purchases. They claim to accept returns for any reason but have a link to a laundry list of exceptions. BUYER BEWARE.
Always super helpful and knowledgeable of their products. Any issue I have ever had with things that I have bought from them were solved with one phone call. Would recommend them over amazon 7/5.
I have found that B&H have helped me in so many ways as being a beginner in taking photo of nature and in keeping me happy with new things for my 6 cameras. Thank you in the education.
I've ordered quite a few things from B&H and have never been disappointed. Even on the rare chance something's wrong with the order, they are fantastic to deal with and make the situation right!
B&H is by far the best source for my Photo/Video needs. It's a super easy site to navigate and get the necessary information. Plus, the prices are great. I highly recommend B&H to everyone!
Quickly able to place an order for needed items. They do a great job of keeping you up to date on items stock availability. Pleased that availability is now in time for the Holidays.
As a retired photography professor I've recommended B&H to hundreds of students over the years due to the great service and honesty of the firm. I would never consider another source for my needs.
Always good products with consistent delivery. Very good selection as well. I have used B&H repeatedly over a decade and always been extremely satisfied.
Well organized web site where things are in logical categories. Most web sites are laid out by morons with absolutely no cascading logic capabilities.
They are one of the most, if not THE most competitive photo/video stores out there. My local store in my home state of Indiana has trouble competing with B & H prices, but most importantly the amount of gear B & H has in stock.
I trust their experience. Always reliable.
I have ordered from B&H many times over the past 13 years and their service has always been exceptional. Orders arrive ontime and correct.
GREAT PLACE TO SHOP... BEEN DOING SO FOR YEARS... THIS WAS ON LINE BUT CLERKS ARE SUPER HELPFUL. EVEN WHEN ONLY SEEKING ADVICE THE HELP IS CORRECT AND SUPER SINCERE... I WAAS HELPED VERY MUCH WITH MY USED TRADE IN STUFF
This is my 2nd time ordering with B&H. First time was fantastic. Had a good chat online about the products I ordered, everything turned out to be accurate. Very happy.
For black and white photographic supplies, this is definitely my go-to store. You can get things that just aren't available anywhere else! Delivery is always prompt, too.
Received excellent help with my digiscoping questions. Customer service rep was patient and helped me select everything I needed based on my existing equipment. Thanks!
I made an over the phone order for a camera on June 30th and was told that it would ship the 14th, I was super excited because I was going on a backpacking trip out west on the 23rd and wanted to take the camera with me to get good quality pictures. When the 14th came, I looked to see if I had a notification that my order had shipped as the sales rep promised. I didn't see any email confirmation and so I called to see what had happened. They said that they had pushed it back to the 24th because they didn't get the shipment when they were expecting too. Extremely disappointed and will not be buying from them again.
Eli: Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately ETA data is provided to retailers by our suppliers, the manufacturer or US distributor. That information is always an estimate fluid and uncertain, and never a promise or guarantee. We are careful to specify the uncertainty of ETA dates and regret circumstances beyond our control prevented us from meeting that tentative date. -- Henry Posner / B&H Photo-Video
I have been ordering from B and H for 15 years and never had an issue that wasn't immediately resolved! Great customer service, good prices, love the web site.
I've had excellent online experience with B&H. Easy to use on line catalog system, and shipping and communication couldn't be better. Received as indicated by estimated date. Keep up the great work!
Overview
B&H Photo Video has a rating of 3.7 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping and great prices. B&H Photo Video ranks 2nd among Camera sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and this feedback. We regret your dissatisfaction. Your report glosses over several issues, First, our FAQ specifies that non-returnable items include "Opened computers and computer software — original packaging cannot be unsealed." Second, we require a return authorization be requested and sent to you to initiate the return process. Third, we do not cover the cost of return shipping unless the reason for the return is our error or a product which was defective or damaged on arrival. Being "disappointed in the performance" does not suggest the product is defective. To suggest otherwise is disingenuous.
Your advice should say, "be sure to read their online rules COMPLETELY BEFORE buying anything from any online merchant!" Apparently we received this review from you because you failed to follow this excellent advice. -- Henry Posner / B&H Photo-Video