I like the reviews which verify the actual buyers.The descriptions are accurate and if I call the sales staff are always helpful.
Im always in a hurry, so B&H makes it easy for me to get my $#*! fast! Ordering is really FAST! More words, more words, more words
I Love B & H. They need their own credit card one day. That's what we returning B & H customers need.
Great prices and great inventory. The only place to shop for photography and electronics. I've shopped here for years with great service.
Easy website, always deliver good product, and great customer service. Customer service agents know their products and are helpful.
Best and safest place to purchase camera equipment. Always get what I order in a timely fashion. B&H is my go to place to order camera equipment.
In the production world, you need it when you need it and B&H delivers. Easy to use with professional and knowledgeable service
I really appreciate the speed of delivery, the knowledge and patience from most sales people, and the customer service!
Always helpful. Always good prices. Shipping is quick and free (usually). Web site is easy to use and clear.
Been a customer for many years. You have always delivered excellent quality and performance. Hope to be a customer for many more.
I have always had great success & great customer service! They have super fast shipping & several shipping options to choose from!
Got email to inform item now in stock, and I ordered immediately. So far, so good and good response.
Thank you B&H photo. I think you are so reliable and competitive shop. I always using you as benchmark.
Efficient and stock, Easy to use, The best in the best for photo and video accessories. Come highly recommended.
I would give 0 stars if I could but 1 star is the bare minimum to be able to write this review. I bought a laptop for my daughter's 15th birthday and I was not satisfied with the performance of the laptop. So I returned the laptop within the 30 day return window to make an EXCHANGE for another laptop, not even a refund, just an exchange for another laptop they had in stock.
I sent the laptop and I even received confirmation along with a signature that someone named Stein at B&H Photo and Video received the laptop. Yet, when I call them they say that they haven't received anything even though UPS sent me a confirmation with a SIGNATURE that they did. I have been stuck in this situation with a month; shopping with B&H has been one of the most frustrating and terrible experiences I have ever had.
As well as dealing with the fact that I lost $1400 dollars on a laptop that they won't even bother sending back to me, I have had to deal with the worst customer service I have ever encountered with a company. These people will keep you on hold for 30 minutes then hang up the phone and they don't care about the needs of the customer.
IF YOU DONT WANT YOUR MONEY TO BE STOLEN, DO NOT SHOP AT THIS STORE! DO NOT TRUST THESE PEOPLE! THEY ARE LIARS.
B and H is a reliable and trustworthy seller. They have a large selection of equipment to choose from and they have excellent shipping.
I can always count on BH Photo for providing me the best service and the best deal on the electronics I'm looking for. Thanks.
Best photo store in country. The explanation of items is so useful and helps when you are first learning and when you are experienced.
Very straight forward with adequate information. Good selection with good photos to view the product.
Choice of items and availability excellent as always. Items not available elsewhere typically available here
Overview
B&H Photo Video has a rating of 3.1 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping and great prices. B&H Photo Video ranks 2nd among Camera sites.
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- New York, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Web No: 1061702887 Thank you for your order and this feedback. We regret your dissatisfaction. We received this order on 02/28/20. It was shipped the same day and delivered 03/03/20. Our standard return policy is thirty days but that policy states, "Nonreturnable Items... Opened computers and computer software — original packaging cannot be unsealed." The laptop was shipped to us without return authorization and shipped to an incorrect address even though the returns dept address is on our site. This makes locating it considerably more difficult. The performance issue seems to have been that the laptop was running a game for which the laptop was not designed. An analogy might be trying to tow a heavy trailer with a compact 4-cyl car. -- Henry Posner / B&H Photo-Video