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B&H Photo Video

How would you rate B&H Photo Video?
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Louisiana
1 review
0 helpful votes
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I found and purchased exactly what I wanted at one of the lowest costs I found. It is an easy and efficient site to use.

Date of experience: April 22, 2018
Indiana
1 review
0 helpful votes
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First time shopper
September 19, 2017

A friend recommended this site to me for all my photographic needs. I found the site easy to navigate and found what I was looking for right away.

Date of experience: September 19, 2017
Massachusetts
1 review
0 helpful votes
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Amazing Loyalty Program!
December 5, 2017

I've been shopping at B & H for years. I've never had a bad experience because B & H doesn't stop until it gets it right! Thanks again!

Date of experience: December 5, 2017
New York
1 review
0 helpful votes
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Is there anyone else?
August 10, 2020

B&H is the best!
For over 40 years of dealing with B&H, I purchased numerous cameras and accessories.
The service is great with knowledgeable staff.

Date of experience: August 10, 2020
New York
1 review
4 helpful votes
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FAKE MONEY
March 30, 2009

FAKE MONEY - I would give bh photo 5 stars but Im not rich and I can't afford to give my hard earned money and be given fake money as change. CHECK YOUR MONEY

Date of experience: March 30, 2009
Tennessee
1 review
0 helpful votes
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I always check B&H before I buy. With Payboo I save the 9.5% tax. Can't beat B &H. They also price match

Date of experience: November 19, 2021
Michigan
1 review
0 helpful votes
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I have purchased these before and they are fast and reliable. B&H has competative prices and the 2 day delivery is appreciated!

Date of experience: December 30, 2019
Panama
1 review
0 helpful votes
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I have been using B&H for many years, spent over $20,000 with them and have never had a problem or been disatisfied

Date of experience: November 8, 2017
Armenia
1 review
0 helpful votes
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Perfect
November 16, 2018

Everything is excellent, but i wish to see more oftenly real good deals especially on cameras on studio lights and on lenses

Date of experience: November 14, 2018
Texas
2 reviews
1 helpful vote
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I have been purchasing from B&H since day one of my photography business, 25 years... best service, best prices, best shipping, best over all champs!

Date of experience: December 10, 2019
Canada
1 review
1 helpful vote
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Defective gimbal
March 5, 2018

I bought a gimbal that was defective straight from the box. I left the country on the day the item arrived and was only able to open it when I got back, only to find out it was defective. When I reached out to B&H costumer care I was told that since it's been over 30 days nothing can be done. They also advised to contact the manufacturer.
I e-mailed the manufacturer and got no reply. Then I called them and was instructed to contact the seller to get a replacement. Now tired of being tossed back and forth, I would appreciate B&H to take some responsibility for shipping me a defective unit in the first place. I didn't pay for a broken item.

It's frustrating that being B&H the company that actually sold me the item won't take responsibility for selling me a broken gimbal. I have always valued your quality and good prices, this however is turning to be one of the worst costumer experiences in a sense that
1. I don't expect to be shipped with defective merchandise
2. If and when defective units are sent I expect the company to take steps to fix it. After all there's a reason people go to specific companies, for reputation and price guarantee. Costumer satisfaction is key for retaining businesses.

One of the reasons i shop with Amazon is the fact that their relationship with me doesn't end after the purchase. I had a pair of Beats By Dre headphones that stopped working after 6 months. I contacted them and they send a replacement unit straight away. This unit I had been using, and got replaced. They have my business forever.

It's appalling that B&H would refuse to exchange a new, unused, straight from the box defective unit. Now, am I expected to keep an item worth over $400 which defective is essentially a piece of junk?

Date of experience: March 5, 2018
Minnesota
1 review
0 helpful votes
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Easy ordering
February 5, 2019

I have experienced no problems with ordering over several years of occasional orders; timely delivery, no billing problems, no quality issues.

Date of experience: February 4, 2019
Mississippi
1 review
0 helpful votes
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Quick and easy
September 15, 2017

Quick and Easy to purchase from, great pricing! Free Shipping, From time of registering to purchase was less than 5 minutes!

Date of experience: September 15, 2017
Arizona
1 review
0 helpful votes
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I'm an occasional customer and have been very pleased with their prices and quick service! Very easy to place an order.

Date of experience: September 19, 2017
Pennsylvania
1 review
0 helpful votes
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Great free expedite shipping! I ordered 12 different items, all eligible for free expedite shipping, so I'm very pleased with that

Date of experience: May 3, 2017
Pennsylvania
1 review
1 helpful vote
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I like Amazon. I love B&H. All day everyday. Customer service and prices second to none. Keep on keeping on B&H.

Date of experience: September 27, 2017
Florida
1 review
1 helpful vote
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Easy Pesy
April 7, 2019

Try it, you'll love it. I have used time and time again, as a film student it way one stop shopping.

Date of experience: April 5, 2019
Texas
2 reviews
0 helpful votes
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BH Photo is always an excellent experience with many items in stock and fast shipping. The checkout is fast and efficient.

Date of experience: June 9, 2020
Illinois
1 review
0 helpful votes
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Tremendous
September 5, 2017

Outstanding! Amazing nice price will continue shopping here and I will
Again I will tell everyone about your company prices ect...

Date of experience: September 5, 2017
New York
1 review
0 helpful votes
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Great service
June 5, 2017

Always fast always a fair price. I have been ordering with B&H for over 30 years. Have never had a problem.

Date of experience: June 5, 2017

Overview

B&H Photo Video has a rating of 3.1 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping and great prices. B&H Photo Video ranks 2nd among Camera sites.

service
344
value
355
shipping
348
returns
217
quality
333
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