The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I've been ordering from BetterWorldBooks for over a decade. I've received a few books that were "loved on" but it doesn't bother me. Up-cycled books help the environment. I find that I read more because it costs less. The prices, selection, shipping, and customer service have been great. I love that the purchase of these books helps a bigger cause.
I love all of the books I've received from Better World Books! They are always in the condition stated and you gotta love the free shipping! Thanks for the creative emails you send when the books are on their way. This is always the first place I shop for books.
No argument with the books I bought - they were great, just as described. However, the packaging used to ship the books demonstrated that once the sale is done the commitment to quality service is done too. Shipped three different sized books in what amounts to cling-wrap-like plastic allowing the packaging to be torn during shipping. The book corners (these were in used-very good condition) were bent in transit and had to be re-wrapped in heavy duty plastic by Canada Post for the remainder of the journey to me. Good quality books at mostly reasonable prices but without a sense of customer service beyond taking your money and casually fulfilling their obligation to ship your order. I am disappointed.
I have made several orders from Better World Books. I have received the books quickly. They are in great shape at a great price. I will order more.
This is any excellent place to recycle your already-read books via their many drop boxes in the Michiana area. For every book purchased, the company donates one to a literacy project somewhere around the world. The prices and selection are always wonderful. It's the first place I look for a title or author.
As a voracious reader who prefers reading actual books rather than on-line, I knew I had to find an alternative while our library was closed during the covid pandemic. I've ordered twice now from Better World Books and couldn't be happier with the prices and the quality of the books that I received. I highly recommend!
Great service, always find something here. An elementary school I work at benefits from their generosity - thank you!
When one buys a lot of books some of them are hard to find and BWB usually has them in reasonable price. I bought three books by the same author, two came from UK and one from USA. The UK books arrived pretty quickly but the one from USA took its time bc of the Covid19 situation. I'm quite happy to have more to read and the quality is okay for second-hand books (I work in a library and also do some minor fixing for damaged books).
I have used Better World Books many times over several years with only 2 mistakes that were promptly taken care of to my satisfaction. They have a good selection of books and are priced affordably.
My book order arrived within 3 days of placing my initial order. Unfortunately, one of the books I ordered was shipped from a different facility and was lost in transit. I contacted customer service and recieved a refund with 3 days! BWB is my forever go to books.
I've ordered books a few times and they have always been great. Replacing books I've lost through the years or books I've wanted to share with my kids. The price is great and I've filled in some voids in me colections.
I like ordering from BWB cuz they seems to have what i am looking for at a good, low price and they support a fine cause
Previous experience with BetterWorldBooks not so good especially in how sellers describe quality of book as well as whether in paperback or hardback. This time, seller was truthful and it was such a pleasure to deal with such people: Honest, hard working to make customers happy, and dedicated to books!
I got the book for a decent price and part of it goes to a good cause. However, the book was described as being in great condition, but there is a coffee (or maybe other drink) stain on it, which kind of sealed some of the pages together. The cover is dirty and there is some writing and markings in the book. It should have been listed as in poor condition.
Good price--good book--timely delivery! Betterworld Books a very wide variety of difficult to find books amazingly available.
Easy ordering. Fights illiteracy. Deliveries always on time. Super reasonable prices. What more can a consumer ask for?
As always, BWB was prompt with the delivery of my latest purchase, my book was well packaged and in good shape. And the emails letting me know it's on the way are so fun! I love buying books here. I feel good about me helping the planet, NOT supporting a large corporation, and getting a book I want.
If you like to read, this is the place to go. The selection knows no bounds. Customer service is like you'd find in a small independent bookstore.
Better World Books is my go-to on-line bookstore. Great prices and service. Plus the dollars they raise go to a great cause.
Thank you book arrived in good order. I shall order again soon. Keep up good work. Sorry for very late review.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!