Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Great Books, great prices, great cause! Always thrilled when my order arrives. A guiltless pleasure.
Very grateful for my second-hand book! I knew it would be second hand, but that's what I love! - pre-loved books, and this is one! Love the prices, too! Thank you HEAPS!
I found there some books I have been looking for but unable to find, the price was right, the shipping was fast and the books were in good condition when they arrived.
Came in separate shipments, but it all got here. Happy with the product for the price. Usually used library books in good condition.
Huge selection that is easily searchable, incredible prices. Although most of the books I've received are library cast-offs, they've been in excellent condition The shipping has been quicker than expected and I've been recommending this to everyone. You're my new Amazon replacement!
Efficient, reliable and supported literacy worldwide... who could ask for more? I have used Betterworld as a source of books for many years and never been disappointed.
I had ordered two books and when they did not arrive together I wondered why. I contacted BWB and received a quick, polite, even jovial response that offered an explanation. Then I later received the second book (as suggested by BWB). So, my experience with these folks has been exceptional.
Not only did I get prompt delivery of the book I ordered, when I got the confirmation that the book had shipped, BetterWorldBooks forwarded to me an email from the book itself! I had never seen anything like it. That moment of sense of humor was timely in these difficult times...
I have ordered from this site several times. I love what the Company is doing and I am so happy to be getting books that helps the planet. Using Better Worlds books feeds your mind, heart and soul.
I was 95% happy with the quality of the books I received.
Not bad for a big bulk order of 25 children's books.
The service and delivery were excellent.
I like your service, your funny messages, your packaging, and your good deeds. Keep up the good work!
The books I order for my son and I were in great condition and arrived Fast! Even with COVID! Thank you BWB! The only
Place I'll buy books!
Everytime i want top find a book i always find an amazing deal on wonderful quality books. My absolute favorite thing though? The email from my books that you get. Don't know what I'm talking about? Order from them. It's the best!
I've been ordering books from BWB for years. Books are cheap, always in good condition, shipping is free and fast. Can't ask for anything more.
My first experience with BWB was a suggestion through my grand daughter's teacher to purchase books. I was amazed at how cheap they were and in adequate condition. I have since been ordering books for my daughter and she said that the books are in good condition and might have some writing in them but it is to be expected with second hand books... that's why they are discounted. I have also found their service quite good and have never had to wait terribly long for an item. I highly recommend Better World Books.
Terrific customer service, good selection, good-to-excellent quality books, honest about their condition, plus they support literacy around the world. I've even got a fair-trade chocolate bar along with my order once!
I have ordered from them for years and have rarely had a problem. When I do, I have written them about it and received a refund.
I love BWB so much. Tons of books at awesome prices, sustainable, AND a non-profit? And also free shipping? Checks ALL of the boxes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members