The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Yes i received order. In a timely fashion. Always have been satisfied with your service. It has been very helpful during this pandemic when we needed to stay at home.
Better World Books has a great selection of current and older romance novels at fantastic prices. I love shopping here to restock my favorite romance authors for less!
Book intact, print clear. Appreciate that there are study questions in the back, as this is my May selection for my book club. Thank you for your speedy delivery. I often mention to fellow readers that there is no delivery fee or service charges with you company. I am really pleased.
I have always been happy with what I order from BWB, with the exception of one time a book came that was not up to what the condition was advertised. Other wise I am VERY happy with BWB Delivery time is always great. It is a wonderful company and I have given the name to many of my friends and they are happy too. Love BWB
I waited so long for delivery and then received part of order. The last book in a trilogy. Can not read as it is the last book. No happy. Locked down and waiting for. Books for so long
I have been using Better World Books for a few years and have no complaints. I also love that part of the sale will go to a good cause. Thanks
Great to be able to get good reads here for a great price since the library is now closed. Thank you!
Great books like kendall ryan fast reading i will order more books soon hope to use my points soon
I went hunting for books containing science experiments for elementary students. Better World Books had a wide selection, at great prices. I ordered no fewer than a dozen and half books, and they arrived promptly.
BWB went out of their way to make everything run smoothly; when one of the books I ordered got cancelled due to supply chain snags from the quarantine and a refund didn't make itself manifest, a quick email garnered a rapid response and everything was put right as rain. The remaining book which didn't get cancelled was in great condition, too!
I received three "withdrawn" library books in very good condition. Glad to know my purchase is partly donated.
Better World Books has a good selection of large print mysteries and novels that my wife and I enjoy. Free and reasonable delivery makes this the best site for well priced used books.
Excellent and prompt service! Love the fact that there are no shipping charges! Great selections!
Great prices, ships fast, book is used but in perfect condition. I'm very happy with this site and glad I found it, I will be using it from now on!
The books arrived in good condition and more quickly than I expected. I love the fact that you provide books or children all over the world who otherwise wouldn't have them. For those who complained that they received books that had previously belonged to a library, let me say that I work in a library and when we weed our shelves, we always send our withdrawn book to Better World Books because of the work they do.
I've ordered several times from Better World Books. Now, with the pandemic and libraries closed, I am very fortunate to have stacks of books I'm going through. I love the messages of BWB: giving back, being aware of the carbon footprint. Love this company! And offering expedited free shipping at this time is very cool.
Books arrived earlier than expected and in nice condition. Your prices were reasonable and there was a large variety of books to choose from.
I love everything about this store: there's a wide selection of books, all of which are at great prices which include shipping. The books are always in good shape and arrive in a timely fashion. Additionally, the owners are concerned about ehelping children all over the world who cannot afford to buy books, and they care about the planet (clearly they're not pols!) I love being a customer here...
Chris? C
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!