Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I received the book quickly, even during the COVID Shutdown. It had a few stains on the pages, but since it was previously a library book, that was to be expected. And it was cheaper than buying it new.
This has been a great way for me to send cheer to my friends around the globe. Thank you. It has brought smiles to their faces during this crisis.
I've been ordering from BetterWorldBooks for years now. Ordering process is easy, books are plentiful and orders have all arrived in good time. Books are always in good condition!
Books arrived promptly and in great condition! Thank you so much! Super easy to ship, I liked all the books perfect for my 2nd graders
Very pleased with the books I ordered! I was looking for used books to save money, and had about 25 in mind. While many of the books I was looking for were available "New", I found 7 books at used prices (all about $3/each!) all the books were in good condition, some even felt unread. They arrived sooner than the tracking expected, and I was pleasantly surprised when they fit in the smallest box possible, reducing the amount of typical waste I see from ordering online!
Very quick delivery. They let me know when the order was processed and when it shipped every step of the way.
Have ordered books several times from BetterWorldBooks. Always pleased with purchase. Fast Shipping.
The ordering process was user friendly and I received a good value for the book I ordered, they updated me throughout the process and followed up to make sure the delivery was received and to my satisfaction.
Just received my books in very good conditions as expected. Cheaper than most alternative options and useful for the planet - highly recommended
Site is easy to navigate. BWB keeps me updated on the process. Haven't yet had any unfavorable issues with conditions of books - I try to be aware of the condition as noted and so far nothing has been a lower standard as stated.
My books arrived super fast and also in great condition! Will be ordering again once I finish the books I received.
Pretty good selection of books but my experience has been that almost all books I've gotten are in pretty bad condition.
I order mostly hardbacks and am able to find the titles that are difficult to locate. The books have always been in good and some excellent condition for used books, except for markings and stickers from overzealous librarians. The discounts are a plus and the sales with free shipping are great. BW checks to see if my order was received which is nice and shows concern. I have been ordering for some time now. That's why they are my go-to place.
For the most part, I have been satisfied with the quality of books vis a vis the seller's rating and pricing.
There has been the 1 book that was rated as 'Very Good', and there were underlined markings on the first few pages, and dog-earred pages. The description for this particular book did not mentioned any internal markings.
Given the overall experience, I would continue buying from BetterWorldBooks.
I have ordered books from BWB for several years and am always pleased with the prices and quality of the books. Keep up the good work!
Free shipping, good selection of books. Good customer service and outstanding community involvement.
Well written adaptation of Homer's Iliad with beautiful illustrations. My 9 year olds are loving reading it together.
Love using Better World Books when looking for a gift or something to read for myself. Amazing selection and they ship worldwide. Thanks for offering a great service.
The prices were amazing, as were the choice of titles. I found some children books that delight my grandson and my husband is happy with his selections. The books arrived in a decent amount of time, but I was very disappointed that all the Audio books titles I chose (and paid for!) were sent in print. One third of my order was for Audio books on CDs because some vision issues preclude me from reading print. When ordering, I made sure to use the Audio version of these book and verified that they were in my basket as such. I did not even receive ONE audio book! From other reviews, I noticed that I am not the only one complaining about this. I will not sure I will order Better World Books again. Too bad! There are other used books websites I can order from. I guess you get what you pay for...
Great selections, prices, efficient delivery, clever replies from the books. Have never had any trouble with ordering or receiving. Love this company
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members