The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Love getting used books at a reasonable price! This order one of my books had a bookmark from Indonesia. I enjoy finding other people bookmarks in the book. It takes my imagination to a place of wonder. I do find it difficult to remove the library stickers yet not too high of a deal.
They have books that l like. There prices are good. I like to hold a book still. They come on time to.
I've bought from BetterWorldBooks before. They pack well, ship reasonably quickly. It always seems to work out.
I would buy from them again.
Books are in good condition. I know I will enjoy reading them and will then give them to my friends and family to read.
Great price and timely shipping! Half of the puzzle book was already written in, but I guess it was because it was listed as used. Buying their clearance used books makes a great savings!
Books were in fine state. They arrived earlier than I have expected. And they were very cheap. I really grad I bought my books here.
I have ordered multiple times from the each time i am very satisfied with both processing speed and quality of the books they are used but in very good shape at such a great price.
The books I wanted were available at a fantastic price. They were easy to find on the website. Shipping was fast.
Who knew you could still get amazing books that have been out of print for years? We were thrilled to have found this book in amazing condition.
I have 5 kindle ereaders loaded with separate genre. My cloud library is above 66,000 books. We have limited funds and books paper or electronic are expensive. When searching for specific titles I always look in BWB. Often, the paper book there is more reasonable. I like ebooks but do not want paper books to totally disappear. I have never been disappointed by BWB.
Good. It was rapidly. Excellent service. Love doing business with the store.
Excellent stock for purchase
I got several used books for my 3 year old, they were listed as very good condition and they truly were. Arrived on time with shipping. Will definitely buy from this website again. I also love that they donate a book for every book I purchase.
Huge variety, unimaginably low prices, incredibly fast! Books are always clean and in good condition and, in addition, I get to feel good about supporting libraries that need help! I order several times a year!
I was surprised by the quick delivery of my order. My book was in excellent condition for a 40 year old hardcover.
It's a great place to shops from my books cane quick and un damaged. You should definitely buy a book from here they also donate one book for every book you buy
It's hard for me to find large print books for my elderly mother who has macular degeneration. There are many to choose from and I get the used ones so they are super reasonably priced.
I love Better World Books. I prefer books in print rather than digital. They have the books I want at a price I can afford. The quality is excellent. The books arrive in a reasonable time. And I can do a little good while I'm shopping.
I love the great prices and free shipping! I used to buy from BetterWorldBooks on eBay, but I'm glad I found their direct website.
Easy to navigate website. Free postage. Wide choice. I always choose used when I can rather than new.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!