The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Good selection of books and prices, efficient delivery. I like the idea behind the project. It was a bit of a long wait for delivery from the us but the uk books arrived quickly
So many great choices. Very good condition of used books. I always look forward to a super fast delivery.
I purchase most all my books from Better World Books because they usually have the books I'm looking for at a great price!
I love buying books from betterworldbooks! They always have great books at very good prices and free shipping!
Thanks again for great selection and prices--buying books for my great-grandchildren now! I appreciate the value and especially the condition of the books. Always pleasantly surprised!
I order all of my books from here, and that is a lot! They always come on time and in great condition.
I received the books I ordered at a GREAT price in the condition promised! I LOVE this site and will use it again and again!
Always a pleasure to order from Better World Books: great selection and prices, super communication re status of order, books well-packaged for shipping without being wasteful, and quick delivery. Thank you!
As always, great! Books that I wanted to keep a copy of arriving in a timely manner. Great source for used books.
I feel good ordering from this company! I have never been disappointed in the selection of books, the delivery is quick, and they give back to others! For every book sold they donate one to someone in need, how awesome is that! I totally recommend purchasing books from them!
I'm just glad I received my books in good order amidst this covid situation. Thank you BetterWorldBooks and the delivery team! Less one star though because some of the books were just a little bit dirty on the outside despite being listed as "good" condition (might be just me being paranoid also about viruses). Suggest to wipe down the books if possible. But the pages inside are generally clean and not crumpled.
I recently ordered several classics that I had that were worn out beyond recognition and betterworldbooks had them all! I needed to replace them and just KNEW that betterWorldBooks would have them (and you did). Thank you all from the bottom of my hear1 Gonna order more books soon!
Luv your website. Easy to navigate. Enjoy the discounts also. Shipping was good. Prices are great, so that I can order more books!
I have been ordering from BetterWorldBooks for several years. The books are always in the condition described or better and usually at a great discount. Delivery has always been on time.
I appreciate how fast I get my deliveries and the prices are low that I can get more for my money and books are gold. So Thank you!
I love so many things about this company but the long waits make me think twice about ordering. In addition I once realized 15 minutes after I sent in the order that I'd entered the wrong delivery address. I immediately contacted and asked for a change... told they would not redirect. Rather disappointing customer service.
I've been buying from Better World books for years and am always pleased with the experience. I recommend it to anyone who loves holding a real book.
Love, love love this company! The prices are low, the selection is large and free delivery! I've ordered around 40 books. I had a problem with one and it was resolved in less than 24 hours.
Books came in good shape. Fast delivery. Prices were hard to beat. Will order again when I need quality used books.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!