The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
This is my second response to you. I originally inquired since initially I received only one of the books I ordered.
I was happy to find titles my local library doesn't have and at an affordable price. I will definitely look to ordering again.
I wouldn't buy books anywhere but Better World Books. My go-to place for years! Books show up at my door quickly and in great condition.
In looking for a non Amazon owned source for an out of print book I found this site. Not only was I happy with the price but delighted when I found out how the site sourced its stock and what it did with the proceeds. Will now make it my first port of call.
International delivery was 23 days during pandemic and over a distance of several thousand miles. I consider that very good.
Better World Books are a fantastic organization who recycled books and use the proceeds to fund literacy programs around the world. I have purchased many books from them over the years and never been disappointed. They are exactly who they say they are, an organization with a mission to make a better world.
I'm glad something like Better World Books exists. I was able to get the book I wanted. I ordered the book during the pandemic and it arrived withing 2 weeks.
Love the fact that for each book I order, BWB donates a book!
Great variety of formats and wide range of subjects and authors!
I received my order from Better World Books within days of placing it. They have amazing service and a wonderful selection of books at low prices. I will definitely be shopping here again!
I have been very satisfied in my dealings with Better World Books over the years. I will continue to order books from time to time and was very pleased with the quick delivery time of my last order.
Got things quickly and it feels good not to use the 'borg' to buy books! The selection was great and I found everything for which I was looking.
Books are received in a timely manner and orders are confirmed quickly, with a follow up about shipping.
I received the 2 books quickly and in very good condition. I have always told people about the good service I have received from Better World Books. Thanks.
This was my first time buying from this website and I'm very happy with it. Delivery was quick and books are in great condition.
First time customer, I got my order super fast and none of the books disappointed. I will definitely shop from them again.
I received the book I ordered from BetterWorldBooks on time and in great condition. I plan to order from them again. Loved the email I received from the book itself telling me it was on it's way. Perfect transaction!
I actually live in the UK, and was trying to find a place that could send a book to a friend in the US. BetterWorldBooks have provided a really wonderful service, and I highly recommend!
I have never been disappointed with the service. Prompt and handled efficiently. My orders are always correct and in good condition.
Love betterworldbooks. Has so many books to choose from. Would definitely come back and use again and again
I got the used books I wanted at a very good price and even better - international shipping was free!
Can easily find a large selection of books in your genre. Books condition is as advertised and arrived promptly.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!