Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I have been a very happy customer for a long time, and this is the first time I received a book that was NOT as described. It was categorized as "Used - Very Good". The cover looks fine, but apparently the person who posted did not bother to open the book. The pages were covered with markings in ink (underlines and notes). I would have preferred to pay more for a book in better condition. At best, this book should have been rated "acceptable" with markings noted. The posting was Better World Books - West, which I had never seen before. Perhaps it is a second facility that isn't as careful.
Great customer service. Received a email back really fast when I had questions. My books all came separately but all within a week. Very happy with my products.
There is nothing not to love about Better World Books. They shipped me my book very promptly for a truly shockingly low purchase price and free shipping, and, consistent with their mission and pledge, they donated a book to someone in need in response to my purchase. I am completely satisfied, and I enthusiastically recommend BWB to everyone!
I looked everywhere online for this book to get for my niece, but to buy it new it was outrageously high priced. After scouring through used books sights I found this one with the book I wanted for less than $9 including tax! The book is like brand new and has no tears or writing in it whatsoever. I chose this sight because all the other sights said the book may have notes or highlighting in it, but who wants that even in a used book?! So happy I found this sight and will be purchasing more books from here after I finish telling all my family and friends about it!
I'm very pleased with Better World Books, I've ordered 3 books (so far) and all of them arrived!
The last order was made in the beginning of the COVID Pandemic so it took a while to ship from the US to Europe but they did arrive which is amazing.
Overall recommend it a lot for everybody.
I am very pleased with Better books. Always reliable and professional. Even if it takes a little longer to receive the books, is worth it!
The books, even if they are not new, are in very good condition. Their customer service reliable and helpful.
I always check Better World Books first when looking for a book. They usually have the lowest price, the fastest shipping, and their shipping is always free. I have been very happy with the quality and condition of the books I have gotten from them and on the rare occasions when an unacceptable book gets through they take care of it right away, hassle-free. There are other sellers I have dealt with where I have repeatedly been sent books that are beat-up, dirty or have bad smells and I can tell you Better World Books has the best success rating overall with quality inspection of their products. My very first online purchase of a used book was from Better World Books back in 2017 and I am still ordering books from them to this day. Outstanding seller.
Wide selection, budget-friendly prices, free shipping, and quick turnaround make shopping here a pleasure.
I really enjoyed shopping through this site. I was especially happy to see the carbon offset and global literacy features.
Thank-you for promptly shipping the 3 Peter May books. They were ( the books) appreciated during the confinement, we are now in phase 2 ( Seattle) and I am just finishing the last book.
I have had to wait sometimes for an order, but they have always come. Books are in good shape. I am pleased with the selections for "unique" titles I can't find anywhere else.
The books arrived in very good packaging and for the time of delivery was very quick, they were the books ordered and some were hardcover.
Great prices and selection. I love their promotions and free shipping. I always receive my order promptly.
I love buying books from this company because of the great work they do in spreading literary worldwide.
Everything about this transaction was easy and delightful. Book arrived in very good time and the process to getting there was a joy. The e-mail purporting to be from the book just before it started winging its way to me, was a bright spot in this rather dark time we are all going through. Many congratulations on your creativity and your efficiency. I will definitely order from you again. Diana H
I stumbled across Better World Books and it was a great find! Hopefully, I will continue to find all my books there!
Always great selections at good prices for everyone in our family. My orders during library closures has saved my grandmothers sanity.
It was my first order from this company and i'm completely satisfied with everything. Books were exactly as described and in much better condition from what i expected. Delivery was a few days late but considering the difficulties due to the current pandemic it was of course understandable. I will definitely order again!
I love how this site donates books to those in need! And the service and products are excellent! We have ordered so many times, that our children gave us a gift certificate! My 86 year old father is also ordering books, and very happy! The selection is also terrific!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members