Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I love Better World Books! Best place to buy books online! It makes it affordable for me to buy lots of books to share with my kids and to read myself. They ship quickly, shipping is free and customer service is great. It is also WONDERFUL to know that my purchases are supporting literacy and libraries. Between buying used and paying a tiny carbon offset, I can also rest in the knowledge that our purchases are not harming the environment. Thank you, BWB for an all around amazing book shopping experience!
I have been purchasing books from Better World Books for years. The condition of their books almost always is better than advertised. Service is top notch. Price is modest. And I know that Better World Books will donate a book to some school or other project in the third world on my behalf with every purchase. I've been in the third world and know that they are starving for books in English... to learn English... to learn, just to learn. Many of the books from Better World Books come from rejects from libraries. These books are saved from the garbage dumps of the world. Keep up the good work Better World Books.
My order came promptly. The books were in great condition and the prices were very good. Thank you BWB
Love Better World Books - affordable and great selection, can't believe it took Covid for me to find it!
I love ordering books from BWB. I almost always find what I'm looking for. I'm retired and love to read, so I eagerly wait for my books to arrive. The shipping times have improved somewhat, so thank you so much.
Best online bookstore ever. Prompt shipping, great bargains, quality condition, best prices and easy shopping and checking out. Accurate description of books from an honest staff. Have never been dissatisfied with a selection or a shipment.
I have just received my 2nd order from BetterWorldBooks. I love this store because the books are reasonable, in excellent condition if they were used and the delivery is very fast. They also have a huge selection of just about any type of reading you are looking for. I highly recommend them.
I was happy to receive my book in a timely manner and in great condition. I have ordered from Better World Books for many years and often recommend them to friends.
They ship pretty quickly, super cheap prices (!), books generally arrive in specified condition or better. I love Better World Books.
Books arrived within timeframe expected, and were in great shape. They were former library books, which I love. Please list as such, and encourage your other sellers to do the same. Many library geeks out here. Thank you!
I received my order promptly and the books were exactly as described. The new books were new, and the gently used books met that description.
Good choices, good quality, free shipping, And prompt delivery. Appreciate all of those factors. Makes sending books to my grandsons a pleasure
Better World Books is the best! Find what I want at great prices and helping the environment and the world. What more could you ask?
Seriously, a great amazing company! Books are used at a great price and for every book you buy they donate! I highly recommend Better World Books!
So far i found all books i were looking for, the order process is easy, and delivery quick.
My order has to benefits: i get my book AND somebody else gets one as well! Awesome!
I keep coming back to this seller because I find the titles I want at great prices, and over the years the shipping has gotten quicker. I have only ever had one shipment (of one book) in error. Beautifully run organization. And I love being part of providing books for others. It's like Bombas Socks, but for people's minds instead of their feet.
Exceptional Service! Orders were promptly shipped and received on time, and in some cases ahead of time! A great place to buy books. I recommend BetterWorldBooks to anybody!
I love their selection and prices. It seems to me that their shipping has suddenly gotten faster. It used to be half the time I'd forget what I'd ordered by the time the book arrived. Once I forgot the book completely and it hadn't arrived 6 weeks later when BWB sent an email inquiry about shipping. They refunded the book - and it arrived the next week. That's one out of dozens of orders over the years. I sure prefer used books over new - but their occasional deals on new books made them cheaper than the Big A on an order I placed this spring. Thanks, BWB!
Fast and Easy purchase with quality books and deals! Would not hesitate to refer this Company for good deals.
I have possibly five orders from Better World Books now and their service has been exceptional! Great selection and prompt shipping, plus of course the discounts!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members